Contents:

About the 802.11g Wireless USB Adapter

Network Configuration and Planning

Adapter Installation and Configuration for Windows 98SE/2000/Me/XP

Navigating the Wireless Configuration Utility

Troubleshooting

Glossary

Product Specifications for 802.11g Wireless USB Adapter

USRobotics Corporation Limited Warranty

Regulatory Information

802.11g Wireless USB Adapter User Guide

Troubleshooting

Windows could not locate the drivers for the 802.11g Wireless USB Adapter.
Possible Solution:
The software must be installed before the 802.11g Wireless USB Adapter is connected to your computer. Click Cancel on the Windows driver screen, unplug the 802.11g Wireless USB Adapter from your computer, and perform the Installation Procedure again, making sure to install the software and drivers first.

I cannot connect to the Internet.
Possible Solution:
Check the Configuration Utility icon in the system tray to confirm the connection status. If you are connected to your Access Point or Wireless Router, the icon will be green. If the icon is red, open the Configuration Utility and scan the area so that you can connect to the correct wireless network.

Possible Solution:
Make sure that your computer is using an IP address that is within the default range of your access point or wireless router. For example, if the Default Gateway of your access point is 192.168.123.254, your IP address should be in the range of 192.168.123.xxx. To verify all of these settings, perform the following steps:

Windows 98 or Me Users: Click Windows Start and then Run. Type winipcfg and click OK. Select your 802.11g Wireless USB Adapter and check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, click Release All and then click Renew All.

Windows 2000 or XP Users: Click Windows Start and then Run. Type cmd and click OK. At the DOS prompt, type ipconfig /all Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, type ipconfig /release and press ENTER. Then, type ipconfig /renew and press ENTER.

Possible Solution:
Try performing the ping procedure to make sure you can connect with different areas of the wireless network and the Internet. If at any time during the ping procedure you do not receive a return message for a successful ping, this means that you cannot connect to that IP address. After you have made the corrections, continue with the ping procedure.

1. Click Windows Start and then click Run. In the Run dialog box, Windows 98 and Me users should type command and click OK. Windows 2000 and XP users should type cmd and click OK.
2. At the command prompt, type Ping 127.0.0.1 This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, reinstall the TCP/IP protocol on your computer. Refer to your operating system’s documentation for instructions.
3. Type Ping followed by your IP address. To determine your IP address, refer to the previous Possible Solution. This will ensure that your computer is responding to requests and that the 802.11g Wireless USB Adapter is properly installed. If you cannot complete this ping, uninstall the 802.11g Wireless USB Adapter and repeat the installation procedure.
4. Type Ping followed by your gateway address to check the communication with your gateway. The default gateway address is the IP address of your wireless router or access point. Check your wireless router or access point to verify this address. This will ensure that you can connect to the wireless network. If you cannot complete this ping, make sure your wireless settings are correct and that the USB cable of the 802.11g Wireless USB Adapter is plugged in and properly connected to your computer.
5. Type Ping followed by the outside Internet address that is provided by your ISP. This procedure will ensure that your wireless network can connect to the Internet. If you cannot complete this ping, verify your Internet connection between your modem and your wireless router or access point.
6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

Security is enabled on my wireless network and my 802.11g Wireless USB Adapter cannot connect.
Possible Solution:
The 802.11g Wireless USB Adapter supports 64 and 128 bit encryption. Make sure your wireless network is not using a higher encryption rate, such as 256 bit. Verify that all of the security features you have entered for the profile of your 802.11g Wireless USB Adapter match the settings for your wireless network. For more information about setting up connection profiles and security features, refer to the Navigating the Wireless Configuration Utility section of this User Guide.

Possible Solution:
If you created a Profile Setting, you may need to reboot your computer for the new profile to be activated.

I cannot connect to another wireless device in Ad hoc mode.
Possible Solution:
To connect to another wireless device in Ad hoc mode, you must create a Profile Setting and supply the necessary network information to match the other wireless device to which you want to connect. Open the Configuration Utility, click the Profile tab, and click Add. Enter a Profile Name and click Next. Enter a Network Name, select Ad Hoc as the Network Type, select the appropriate channel, and click Next. If you want to enable any security settings, make the appropriate selections so that the wireless devices match and click Next. Enter the appropriate security settings so that the wireless devices match and click Next. Click Complete to finish setting up the Profile. In the Profile screen, select the profile you just created and click Connect. Click the Site Survey tab, locate the correct network name, and click Connect. If you do not see the correct network name, click Refresh to scan for the Ad hoc network connection.

The 802.11g Wireless USB Adapter cannot communicate with other computers in the wireless network.
Possible Solution:
Ensure that each computer in the wireless network is powered on.

Possible Solution:
Ensure that each 802.11g Wireless USB Adapter is configured with the same settings.

Possible Solution:
Ensure that each 802.11g Wireless USB Adapter is configured with the same security options.

Possible Solution:
Ensure that the SSID and the network name are the same on each station with an 802.11g Wireless USB Adapter installed. The SSID field and the network name field are case sensitive, so make sure you have typed them correctly.

Possible Solution:
Ensure TCP/IP is installed. Ensure you are a part of the same domain or workgroup as the 802.11g Wireless USB Adapter. Ensure that you are automatically obtaining an IP address or that you have a correct IP address and subnet mask for the wireless network. Restart the computer that has a connectivity issue. Ensure that you have some files available to be shared and that file and print sharing are enabled on your computers. Refer to the documentation for your operating system for instructions on how to enable file and print sharing.

The USRobotics Installation CD-ROM did not automatically launch when I inserted the Installation CD-ROM.
Possible Solution:
Some programs may keep the autolaunch feature of the Installation CD-ROM from beginning. Close any open applications and reinsert the Installation CD-ROM. If your CD-ROM still does not automatically launch, click Windows Start, Run, and type D:\setup (if your CD-ROM drive uses a different letter, type that letter in place of “D”) and click OK.

I accidentally clicked Cancel during the installation procedure.
Possible Solution:
Remove and reinsert the USRobotics Installation CD-ROM into your CD-ROM drive. Repeat the installation procedure of the software before you install any hardware.

My computer does not recognize the 802.11g Wireless USB Adapter.
Possible Solution:
The 802.11g Wireless USB Adapter may not be properly connected. Check the connections of the USB cable to the 802.11g Wireless USB Adapter and to the USB port on your computer.

The 802.11g Wireless USB Adapter is not receiving any power.
Possible Solution:
If you have the 802.11g Wireless USB Adapter plugged into a peripheral device, such as a USB hub or a keyboard, the 802.11g Wireless USB Adapter may not be powered. Plug the 802.11g Wireless USB Adapter directly into a USB port on your computer.

The 802.11g Wireless USB Adapter does not work properly, and I may need to uninstall the device.
Possible Solution:
Check to be certain the 802.11g Wireless USB Adapter is not in use before removing it. The computer may lock up if the 802.11g Wireless USB Adapter is removed while in use. If the 802.11g Wireless USB Adapter is not functioning correctly, perform the following steps:

Windows XP Users: Click Windows Start, All Programs, USRobotics 802.11g USB Adapter, and then Uninstall.

Windows 2000 Users: Click Windows Start, Programs, USRobotics 802.11g USB Adapter, and then Uninstall.

I uninstalled the Configuration Utility and my computer doesn’t detect the 802.11g Wireless USB Adapter when I attempt to reinstall the Configuration Utility.
Possible Solution:
If you uninstalled the Configuration Utility and then reinstalled it, you will need to unplug and then plug back in the 802.11g Wireless USB Adapter. Your computer will then detect the 802.11g Wireless USB Adapter.

When I perform a Site Survey, I cannot locate the wireless network to which I want to connect.
Possible Solution:
If you do not see the correct wireless network, click Refresh.

If you still do not see the correct wireless network when you perform a Site Survey, try creating a profile using the necessary connection information for the appropriate wireless network, selecting the profile, and then clicking Connect in the Profile tab. Refer to the Profile section in the Navigating the Wireless Configuration Utility section of this User Guide for more information about creating a profile.

Are You Still Having Problems?

1. Go to the USRobotics Web site at www.usr.com.

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product.

2. Call the USRobotics Technical Support Department.

Technical questions about USRobotics products can also be answered by technical support specialists.

 

Country	Voice	Online	Support Hours
United States	(888) 216-2850	http://www.usr.com/emailsupport	9:00 A.M. - 5:00 P.M., Monday - Friday CST
Canada	(888) 216-2850	http://www.usr.com/emailsupport	9:00 A.M. - 5:00 P.M., Monday - Friday CST

To obtain the most current support information, including procedures to obtain Service Repair Orders, visit the USRobotics Web site: http://www.usr.com.