The upgrade may still be in progress. Wait for at least two minutes.
If you received the upgrade completion message, reboot the access point by disconnecting and then reconnecting its power supply.
Restore the factory default settings of the access point to reactivate it.
Note: When you restore the factory default settings, the access point will lose all custom settings.
To restore the factory default settings, use a small object such as a paper clip to press in and hold the reset button on the back of the access point for 10 seconds.
After you restore the access point to its factory default settings, reconfigure the basic settings of the access point, or, if you made a backup of your settings, restore the settings by using the backup.
The firmware image may have been corrupted during the upgrade procedure. Perform the following procedure to force the upgrade:
Using a networking cable and the same computer that you were using when the upgrade failed, connect the computer directly to the same networking device as the access point. Do not try to use a wireless connection for this procedure.
If you do not know the IP address of the access point, run the Network Device Locator to find the IP address.
Locate the folder that contains that firmware file that you downloaded.
Open a command prompt as follows:
Click Windows Start.
In the Search box, type Command Prompt and press ENTER.
In the resulting list, right-click Command Prompt and select Run as Administrator.
All other Windows operating systems:
Click Windows Start > Run.
In the Run dialog box:
Windows XP, 2000, and NT: Type cmd and click OK.
Windows Me, 98, and 95: Type command and click OK.
Macintosh and Linux users:
If you do not know the IP address of the access point, find it as follows:
ping -b 192.168.x.255
Type cd followed by the path to the firmware file. Use quotation marks around the pathname as shown in the following example:
and then press ENTER.
Type the following command (but do not press ENTER):
tftp -i xxx.xxx.x.x put .usr where xxx.xxx.x.x is the IP address of the access point.
Disconnect and then reconnect the power supply of the access point.
You should see a message in the command window stating that the image was transferred.
Wait for the upgrade to finish. When the wireless LED turns on, the upgrade is done.
Return to Troubleshooting page