Troubleshooting Ping Procedure
If at any time during the ping procedure you do not receive a return message
for a successful ping, this means that the address you are pinging has been
changed and is causing a conflict or is no longer available. Check the address
in the Web User Interface and make any necessary corrections using the console
mode. After you have made the corrections, continue with the ping procedure.
Note: Linux users can perform steps 3 through
7 after opening a terminal.
- Click Windows Start and then click Run.
- In the Run dialog box:
Windows XP, 2000, and NT users: Type cmd and click OK.
Windows Me, 98, and 95 users: Type command and click OK.
- Type Ping 127.0.0.1. This is your local host address and this will
ensure that the TCP/IP protocol is installed and functioning properly. If
you cannot complete this ping, disconnect the Wireless MAXg Router
and then repeat the installation procedure.
- Type Ping followed by your IP address. This will ensure that your
computer is responding to requests. If you cannot complete this ping, make
sure all the cables are properly connected and that all the correct drivers
- Type Ping followed by your gateway address to check the communication
with your gateway. The default gateway address is 192.168.2.1 This
will ensure that you can get to the Wireless MAXg Router. If you can
establish communication with the Wireless MAXg Router, you can access
the Administration page and configure the settings. If you cannot complete
this ping, make sure the power cord of the Wireless MAXg Router is
plugged in and that it is properly connected to your computer.
- Type Ping followed by the outside Internet address of your Wireless
MAXg Router. This is the address that is provided either by your ISP
or by the outside LAN. This procedure will ensure that your Wireless MAXg
Router is functioning properly and allowing traffic to pass through.
- Type Ping followed by your known DNS server address. This will allow
you to resolve valid Internet host names to IP addresses and to verify that
you can access the Internet.
Return to Troubleshooting page