Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict or is no longer available. Check the address in the Web User Interface and make any necessary corrections using the console mode. After you have made the corrections, continue with the ping procedure.

Note: Linux users can perform steps 3 through 7 after opening a terminal.

  1. Click Windows Start and then click Run.
  2. In the Run dialog box:
    Windows XP, 2000, and NT users: Type cmd and click OK.
    Windows Me, 98, and 95 users: Type command and click OK.
  3. Type Ping This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, disconnect the Wireless MAXg Router and then repeat the installation procedure.
  4. Type Ping followed by your IP address. This will ensure that your computer is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected and that all the correct drivers are installed.
  5. Type Ping followed by your gateway address to check the communication with your gateway. The default gateway address is This will ensure that you can get to the Wireless MAXg Router. If you can establish communication with the Wireless MAXg Router, you can access the Administration page and configure the settings. If you cannot complete this ping, make sure the power cord of the Wireless MAXg Router is plugged in and that it is properly connected to your computer.
  6. Type Ping followed by the outside Internet address of your Wireless MAXg Router. This is the address that is provided either by your ISP or by the outside LAN. This procedure will ensure that your Wireless MAXg Router is functioning properly and allowing traffic to pass through.
  7. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

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