Verify the Modem Was Installed Correctly

Windows Vista:

  1. Click Windows Start > Control Panel.
  2. Click Hardware and Sound.
  3. Click Phone and Modem Options and then click the Modems tab.

    You should see U. S. Robotics V.92 USB Modem and a COM port setting. If you do not, the installation was not successful; perform the installation procedure again.

  4. On the Modems tab, select the description of the modem and click Properties.
  5. On the Diagnostics tab, click the Query Modem button.

    If a series of commands and responses is displayed, the installation was successful.

    If no commands and responses are displayed, the installation was not successful; repeat the installation procedure.

Windows XP or 2000:

  1. Click Windows Start > Settings (if applicable), > Control Panel.
  2. Double-click the Phone and Modem Options icon.

    The Modems tab should have a description of the modem. If it does not, the installation was not successful; perform the installation procedure again.

  3. On the Modems tab, ensure that the correct modem is highlighted and click the Properties button.
  4. On the Diagnostics tab, click the Query Modem button.

    If a series of commands and responses is displayed, the installation was successful.

    If no commands and responses are displayed, the installation was not successful; repeat the installation procedure.

Linux 2.4.20 or higher:

  1. Verify you have a USB modem driver (CDC ACM) compiled into a Linux kernel 2.4.20 or higher or as a loadable module for your kernel.
  2. Verify the PWR LED on the modem is lit.
  3. Unplug the USB modem from your computer, then plug the modem back in. If the PWR LED does not light, try another USB port on your computer.
  4. For advanced troubleshooting information, see the Linux folder on the USRobotics Installation CD-ROM

Mac OS 10.4.3 or later:

  1. Go to Apple > System Preferences > Network.
  2. Select USB Modem from the Show menu. If USB Modem is not listed, repeat the installation procedure.
  3. Select the Modem tab.
  4. Verify that USRobotics 56K USB Modem is shown as your current modem.

If the modem is not selected; scroll through the Modem list, select USRobotics 56K USB Modem and click Apply Now.

If the installation was still not successful; repeat the installation procedure making sure you plug the modem directly in to a USB port on your computer.