If you have any trouble with the modem, first perform the following steps:
If you still have trouble using the modem, follow the procedure below that best describes your symptom.
My PWR LED is not lit.
My communications software does not recognize the modem.
My modem does not dial out or answer incoming calls.
My modem tries to connect to another modem, but the connection fails.
My modem or computer is performing erratically.
My modem is not achieving a 56K Internet connection.
My modem drops the ISP connection when I accept incoming calls.
I am not being notified of incoming calls while online.
I cannot switch from the Internet to an incoming call.
I do not have enough time to decide whether or not to take the incoming call once the pop-up window appears.
USR MoH does not display the caller ID information.
USR MoH interrupts my Internet connection.