USRobotics
       

Contents:

Introduction

Hardware Installation

Configuring the Wireless Cable/DSL Router

Print Server

Troubleshooting >

Appendices

Regulatory Information

Frequently Asked Questions

USRobotics Corporation Limited Warranty

Wireless Cable/DSL Router User Guide (Windows 95, 98, 2000, NT, Me, XP, and Macintosh)

Troubleshooting

I can't access the Internet.

Possible Solution:
Make sure the power cord and all the Ethernet cables are connected correctly. This includes the cables connecting the Wireless Cable/DSL Router, the modem, and all the computers.

Possible Solution:
Make sure that your PC is using an IP address that is within the default range of 192.168.123.xxx. Make sure the address of the subnet mask is 255.255.255.0. The Default Gateway should be the IP address of the Wireless Cable/DSL Router, which is 192.168.123.254. To verify all these settings, perform the following steps:

Windows 95, 98, or Me Users:
Click Windows Start and then Run. Type winipcfg and click OK. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, click Release All and then click Renew All.

Windows NT, 2000, or XP Users:
Click Windows Start and then Run. Type cmd and click OK. At the DOS prompt, type
ipconfig /all
. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, type ipconfig /release and press Enter. Then, type ipconfig /renew and press Enter.

Possible Solution:
You can reboot the Wireless Cable/DSL Router by unplugging and plugging in the power supply.

If you are still unable to access the Internet, refer to the "Troubleshooting Ping Procedure" section in this Guide and refer to the documentation for your modem.

I do not know if my assigned IP Address is Static or Dynamic.

Possible Solution:
If you have Cable or DSL service, you most likely have a Dynamic IP address. You should always check with your service provider to verify this information, since some providers will assign Static IP addresses. If you have a Dynamic IP address, select Dynamic IP Address in the WAN Setup area of the Configuration Utility, and the Wireless Cable/DSL Router will automatically obtain the information it needs from your service provider. If you have a Static IP address, select Static IP Address in the WAN Setup area of the Configuration Utility. You will need to refer to Appendix A or Appendix B in the Troubleshooting section of this User Guide to collect the necessary configuration information.

I can't connect to the Configuration Utility of the Wireless Cable/DSL Router.

Possible Solution:
Make sure all the Ethernet cables are properly and securely connected and the power cord is plugged in.

Possible Solution:
If you have a Static IP address, make sure that you correctly performed all the steps in Appendix A or Appendix B of the "Troubleshooting" section of this Guide. If you have a Static IP address and did not select the Obtain an IP address automatically option for your computer, you will not be able to connect to the Wireless Cable/DSL Router.

Possible Solution:
You need to verify the connection setting of your Web browser and that the HTTP Proxy feature of your Web browser is disabled. You need to do this so that your Web browser can read the configuration pages inside your Wireless Cable/DSL Router. Launch your Web browser.

Internet Explorer users: Click Tools, Internet Options, and then the Connections tab. Select Never dial a connection, click Apply, and then click OK. Click Tools again, then click Internet Options. Click the Connections tab, and click the LAN Settings button. Clear all the check boxes and click OK. Click OK to close Internet Options.

Netscape Navigator users: Click Edit, Preferences, and then double-click Advanced in the Category window. Click Proxies, select Direct connection to the Internet, and then click OK. Click Edit again, then click Preferences. Under Category, double-click Advanced, then click Proxies. Select Direct connection to the Internet and click OK.

My Configuration Utility is not responding, but I can still access the Internet.

Possible Solution:
If your Configuration Utility stops responding, unplug and then plug back in the power supply of the Wireless Cable/DSL Router. This will reboot the Wireless Cable/DSL Router. If you are still unable to communicate with the Configuration Utility, press in and hold the RESET button. While holding the RESET button, unplug then plug back in the power supply. When the Wireless Cable/DSL Router has power again, continue to hold the RESET button for about five seconds to reset the Wireless Cable/DSL Router to the factory default settings. This will reset the Wireless Cable/DSL Router to the factory default settings. If you applied any personal configuration settings, you will need to make the changes again.

My Cable or DSL service is not working, but I need to access the Internet.

Possible Solution:
If you have an external analogue modem and dial-up Internet service, you can still access the Internet. Connect the external analogue modem according to the Connecting an analogue or ISDN modem to the Wireless Cable/DSL Router section described in this Guide. Open a Web browser and type http://192.168.123.254 to access the Configuration Utility. Click Setup, WAN, and then select Dial-up Modem. Enter the appropriate information for your dial-up Internet Service Provider settings.

While trying to check my network configuration settings in Windows Me or XP, I can’t find the Network icon.

Possible Solution:
The default setting in Windows Me and XP is to not show all of the icons within the Control Panel. Click Windows Start, Settings, and then Control Panel. Within Control Panel, click View all Control Panel options on the left side of the screen. All the Control Panel icons should now be visible.

I am unable to connect to the Access Point function of the Wireless Cable/DSL Router.

Possible Solution:
Be certain that you have each Wireless PC Card set to Infrastructure mode. If your PC Cards or PCI Adapters are set to 802.11b AdHoc mode, you will not be able to use the Access Point function. Refer to the User Guide for your Wireless PC Card to determine how to change this setting.

Note: 802.11b Ad-Hoc mode is used for peer-to-peer network configurations. Infrastructure mode is used to add an Access Point to the network configuration.

My computer does not recognise the Access Point function of the Wireless Cable/DSL Router after I changed the settings.

Possible Solution:
Ensure that you are contacting the correct Access Point by verifying the correct MAC address. Ensure that the correct passphrase and encryption option are being used. If you changed the settings in the configuration of the Wireless Cable/DSL Router, you must also change the settings of every Wireless PC Card or PCI Adapter attached to this network. The settings of the Wireless PC Cards or PCI Adapters must match the new settings of the Wireless Cable/DSL Router.

My Access Point is not appearing in the list when I scan for it.

Possible Solution:
You may be on a computer that is too far away from the Access Point. Try moving closer to the Access Point and repeating the scan procedure.

The TCP/IP Protocol is not installed on my PC.

Possible Solution:
You need to install the TCP/IP protocol on your PC. Perform the following procedures to install the TCP/IP protocol.

In Windows 98 and Me: Click Windows Start, Settings, and then click Control Panel. Double-click the Network icon and select the Configuration tab in the Network window. Click Add to add the network component into your PC. Double-click Protocol to add the TCP/IP protocol. Select Microsoft in the Manufacturers list. Choose TCP/IP in the Network Protocols and click OK to return to the Network window. The TCP/IP protocol will be listed in the Network window. Click OK to complete the installation procedure, then you must restart your PC.

In Windows 2000: Click Windows Start, Settings, and then click Control Panel. Double-click Network. Double-click Local Area Connection and then click Properties. Click Install, click Protocol, and then click Add. Click TCP/IP, click OK, and then click Close.

In Windows NT: Click Windows Start, Settings, and then click Control Panel. Double-click Network. Click Protocols and click Add. Select Microsoft, select TCP/IP, then click Close. Reapply any service packs, then restart your PC.

In Windows XP: Click Windows Start and then click Control Panel. Click Switch to Classic View and then double-click Network Connections. Double-click Local Area Connection and then click Properties. Click Install, click Protocol, and then click Add. Click TCP/IP, click Add, and then click Close.

I do not know how to configure the TCP/IP protocol to work with the Wireless Cable/DSL Router.

Possible Solution:
You have the TCP/IP protocol installed, but it is not configured to work with the Wireless Cable/DSL Router.

  1. Click Windows Start, Settings, then click Control Panel.
  2. Double-click the Network icon. Click the Configuration tab and select the TCP/IP line that has been assigned to your network card.
  3. Click the Properties button to set the TCP/IP protocol for the Wireless Cable/DSL Router.
  4. There are two setting methods to configure the IP:
  • To obtain the IP automatically through the DHCP server, perform the following step:
    Click the IP Address tab, and select Obtain an IP address automatically. This is the preferred method for configuring PCs.

  • To configure the IP manually, perform the following steps:
  1. Click the IP Address tab. Click Specify an IP address. Enter values in the IP Address field and in the Subnet Mask field. The default IP address of this product is 192.168.123.254. You should use 192.168.123.xxx (xxx is between 1 and 99) for IP Address field and 255.255.255.0 for Subnet Mask field.
  2. Click the Gateway tab. Add the IP address of this product (default IP is 192.168.123.254) in the New gateway field and click Add.

Contact your ISP to get the necessary DNS values. Click the DNS Configuration tab. Add the DNS values into the DNS Server Search Order field and click Add.

After installing the TCP/IP communication protocol, you can use the ping command to check if your PC has successfully connected to the Wireless Cable/DSL Router.

 

Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict. Check the address in the configuration utility and make any necessary corrections using the console mode. After you have made the corrections, continue with the ping procedure.

  1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users should type command and click OK. Windows NT, 2000, and XP users should type cmd and click OK.
  2. Type Ping 127.0.0.1. This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, disconnect the Wireless Cable/DSL Router and then repeat the installation procedure.
  3. Type Ping followed by your IP address. This will ensure that your PC is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected and that all the correct drivers are installed.
  4. Type Ping followed by your gateway address to check the communication with your gateway. The default gateway address is 192.168.123.254. This will ensure that you can connect to other machines and can get to the Wireless Cable/DSL Router. If you can establish communication with the Wireless Cable/DSL Router, you can access the Administration page and configure the settings. If you cannot complete this ping, make sure the power cord of the Wireless Cable/DSL Router is plugged in and that it is properly connected to your PC or Macintosh.
  5. Type Ping followed by the outside Internet address of your Wireless Cable/DSL Router. This is the address that is provided either by your ISP or by the outside LAN. This procedure will ensure that your Wireless Cable/DSL Router is functioning properly and allowing traffic to pass through.
  6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

NOTE: It is important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number, plus your model number, which is 8011, to receive assistance.

Are You Still Having Problems?

1. Go to the Support section of the U.S Robotics website at www.usr.com.

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product.

2. Contact the USRobotics Technical Support Department

Country Voice Online Support Hours
United States (801) 401-1143 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Canada (801) 401-1143 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Argentina AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Brazil AT&T Direct + (877) 487-6253 brazil_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Mexico AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Chile AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Colombia AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Costa Rica AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Peru AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Puerto Rico AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Venezuela AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST

 

Country Voice Online Support Hours
China 10800 650 5108 apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Hong Kong 800 90 3191 hk_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
India
Delhi
Hyperbad
Calcutta
Chennai
Bombay
Bangalore

11 6284198/ 99/ 18/ 19
40 6261600/ 01/ 02/ 03
33 216 1800/ 01
44 851 5273/ 74
22 8252188/ 93/ 94/ 95
80 2380303/ 04
apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Indonesia 001 803 65 7402 apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Japan (03) 5495 9408 apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Korea   apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Malaysia 1800 80 1554 apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Philippines 1800 1 651 0215 apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Singapore 65 784 9910 sg_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
South Korea 00798 651 7135 apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Taiwan 0080 65 1349 apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Thailand 001 800 65 6252 apr_modemsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday


Country Telephone Online Hours
Australia 1 800 628 324 anza_modemsupport@usr.com 9:00 A.M. - 5:00P.M.
Monday - Friday
Austria 07110 900116 germany_modemsupport@usr.com 8:00 A.M. - 6:00 P.M. Monday - Friday
Belgium
(Flemish)


(French)
+32 (0) 7 023 3545(Flemish)

+32 (0) 7 023 3546(French)

emea_modemsupport@usr.com 9:00 A.M. - 6:00 P.M.
Monday - Friday
Denmark +45 70 10 4030 emea_modemsupport@usr.com 9:00 A.M.- 5:00 P.M.
Monday - Friday
Finland +358 981710015 emea_modemsupport@usr.com 10:00 A.M. - 6:00 P.M. Monday - Friday
France +33 080 307 0693 france_modemsupport@usr.com 9:00 A.M. - 6:00 P.M. Monday - Friday
Germany 0180 567 1548 germany_modemsupport@usr.com 8:00 A.M. - 6:00 A.M. Monday - Friday

Hungary

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emea_modemsupport@usr.com 8:00 A.M. - 6:00 P.M. Monday - Friday
Ireland +44 870 844 4546 emea_modemsupport@usr.com 9:00 A.M.- 6:00 P.M.
Monday - Friday
Israel
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emea_modemsupport@usr.com 9:00 A.M.- 5:30 P.M.
Monday - Friday
Italy +848 80 9903 italy_modemsupport@usr.com 9:00 A.M.- 6:00 P.M.
Monday - Friday
Luxembourg +352 342 080 8318 emea_modemsupport@usr.com 9:00 A.M. - 6:00 P.M. Monday - Friday
Middle East/Africa +971 4 807 4555 emea_modemsupport@usr.com 9:00 A.M. - 6:00 P.M. Monday - Friday
Netherlands 0900 202 5857 emea_modemsupport@usr.com 9:00 A.M. - 6:00 P.M. Monday - Friday
New Zealand 0800 877 43 anza_modemsupport@usr.com 9:00 A.M. 5:00 P.M. Monday - Friday
Norway +47 23 50 0097 emea_modemsupport@usr.com 9:00 A.M. - 5:00P.M.
Monday - Friday
Poland
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emea_modemsupport@usr.com 8:00 A.M. - 6:00 P.M. Monday - Friday
Portugal +35 11 415 4034 emea_modemsupport@usr.com 9:00 A.M. - 5:00 P.M. Monday - Friday
Russia +49 180 567 1548 emea_modemsupport@usr.com 8:00 A.M.- 5:00 P.M.
Monday - Friday
Spain 902 11 7964 spain_modemsupport@usr.com 9:00 A.M. - 5:00 P.M. Monday - Friday
Switzerland 0848 840 200 emea_modemsupport@usr.com 9:00 A.M. - 5:30 P.M. Monday - Friday
Sweden +46 (0) 85 199 2035 emea_modemsupport@usr.com 8:00 A.M.- 5:00 P.M.
Monday - Friday
United Kingdom 0870 8444 546 uk_modemsupport@usr.com 9:00 A.M. - 5:30 P.M. Monday - Friday

For current support contact information, go to the following web site:

http://www.usr.com/emailsupport