Contents:
Introduction
Hardware Installation
Configuring the Wireless Cable/DSL Router
Print Server
Troubleshooting >
Appendices
Regulatory Information
Frequently Asked Questions
USRobotics Corporation
Limited Warranty
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Wireless Cable/DSL Router User Guide (Windows 95, 98, 2000, NT, Me, XP, and Macintosh)
Troubleshooting
I can't access the Internet.
Possible Solution:
Make sure the power cord and all the Ethernet cables are connected
correctly. This includes the cables connecting the Wireless Cable/DSL Router, the modem, and all the computers.
Possible Solution:
Make sure that your PC is using an IP address that is within the default
range of 192.168.123.xxx. Make sure the address of the subnet mask is
255.255.255.0. The Default Gateway should be the IP address of the Wireless
Cable/DSL Router, which is 192.168.123.254. To verify all these settings,
perform the following steps:
Windows 95, 98, or Me Users:
Click Windows Start and then Run. Type winipcfg and
click OK. Check the IP Address, Subnet Mask, Default Gateway, and
DNS server data to make sure they are correct. If the information is not
correct, click Release All and then click Renew All.
Windows NT, 2000, or XP Users:
Click Windows Start and then Run. Type cmd and click
OK. At the DOS prompt, type
ipconfig /all. Check the IP Address, Subnet Mask, Default Gateway,
and DNS server data to make sure they are correct. If the information
is not correct, type ipconfig /release and press Enter. Then, type
ipconfig /renew and press Enter.
Possible Solution:
You can reboot the Wireless Cable/DSL Router by unplugging and
plugging in the power supply.
If you are still unable to access the Internet, refer to the "Troubleshooting
Ping Procedure" section in this Guide and refer to the documentation
for your modem.
I do not know if my assigned
IP Address is Static or Dynamic.
Possible Solution:
If you have Cable or DSL service, you most likely have a Dynamic
IP address. You should always check with your service provider to verify
this information, since some providers will assign Static IP addresses.
If you have a Dynamic IP address, select Dynamic IP Address in
the WAN Setup area of the Configuration Utility, and the Wireless Cable/DSL Router will automatically obtain the information it needs
from your service provider. If you have a Static IP address, select Static
IP Address in the WAN Setup area of the Configuration Utility. You
will need to refer to Appendix A or Appendix B in the Troubleshooting
section of this User Guide to collect the necessary configuration information.
I can't connect to the Configuration
Utility of the Wireless Cable/DSL Router.
Possible Solution:
Make sure all the Ethernet cables are properly and securely connected
and the power cord is plugged in.
Possible Solution:
If you have a Static IP address, make sure that you correctly performed
all the steps in Appendix A or Appendix B of the "Troubleshooting"
section of this Guide. If you have a Static IP address and did not select
the Obtain an IP address automatically option for your computer,
you will not be able to connect to the Wireless Cable/DSL Router.
Possible Solution:
You need to verify the connection setting of your Web browser
and that the HTTP Proxy feature of your Web browser is disabled. You need
to do this so that your Web browser can read the configuration pages inside
your Wireless Cable/DSL Router. Launch your Web browser.
Internet Explorer users: Click Tools,
Internet Options, and then the Connections tab. Select Never
dial a connection, click Apply, and then click OK. Click
Tools again, then click Internet Options. Click the Connections
tab, and click the LAN Settings button. Clear all the check boxes
and click OK. Click OK to close Internet Options.
Netscape Navigator users: Click Edit,
Preferences, and then double-click Advanced in the Category
window. Click Proxies, select Direct connection to the Internet,
and then click OK. Click Edit again, then click Preferences.
Under Category, double-click Advanced, then click Proxies.
Select Direct connection to the Internet and click OK.
My Configuration Utility is not
responding, but I can still access the Internet.
Possible Solution:
If your Configuration Utility stops responding, unplug and then
plug back in the power supply of the Wireless Cable/DSL Router. This will
reboot the Wireless Cable/DSL Router. If you are still unable to communicate
with the Configuration Utility, press in and hold the RESET button. While
holding the RESET button, unplug then plug back in the power supply. When
the Wireless Cable/DSL Router has power again, continue to hold the RESET
button for about five seconds to reset the Wireless Cable/DSL Router to
the factory default settings. This will reset the Wireless Cable/DSL Router
to the factory default settings. If you applied any personal configuration
settings, you will need to make the changes again.
My Cable or DSL service is not
working, but I need to access the Internet.
Possible Solution:
If you have an external analogue modem and dial-up Internet service,
you can still access the Internet. Connect the external analogue modem
according to the Connecting an analogue or ISDN modem to the Wireless
Cable/DSL Router section described in this Guide. Open a Web browser and
type http://192.168.123.254
to access the Configuration Utility. Click Setup, WAN, and
then select Dial-up Modem. Enter the appropriate information for
your dial-up Internet Service Provider settings.
While trying to check my network
configuration settings in Windows Me or XP, I cant find the Network
icon.
Possible Solution:
The default setting in Windows Me and XP is to not show all of
the icons within the Control Panel. Click Windows Start, Settings,
and then Control Panel. Within Control Panel, click View all
Control Panel options on the left side of the screen. All the Control
Panel icons should now be visible.
I am unable to connect to the Access Point
function of the Wireless Cable/DSL Router.
Possible Solution:
Be certain that you have each Wireless PC Card set to Infrastructure
mode. If your PC Cards or PCI Adapters are set to 802.11b AdHoc mode,
you will not be able to use the Access Point function. Refer to the User
Guide for your Wireless PC Card to determine how to change this setting.
Note: 802.11b Ad-Hoc mode
is used for peer-to-peer network configurations. Infrastructure
mode is used to add an Access Point to the network configuration.
My computer does not recognise the Access Point
function of the Wireless Cable/DSL Router after I changed the settings.
Possible Solution:
Ensure that you are contacting the correct Access Point by verifying the
correct MAC address. Ensure that the correct passphrase and encryption
option are being used. If you changed the settings in the configuration
of the Wireless Cable/DSL Router, you must also change the settings of
every Wireless PC Card or PCI Adapter attached to this network. The settings
of the Wireless PC Cards or PCI Adapters must match the new settings of
the Wireless Cable/DSL Router.
My Access Point is not appearing in the list
when I scan for it.
Possible Solution:
You may be on a computer that is too far away from the Access Point. Try
moving closer to the Access Point and repeating the scan procedure.
The TCP/IP Protocol is not installed
on my PC.
Possible Solution:
You need to install the TCP/IP protocol on your PC. Perform the following
procedures to install the TCP/IP protocol.
In Windows 98 and Me: Click Windows
Start, Settings, and then click Control Panel. Double-click
the Network icon and select the Configuration tab in the
Network window. Click Add to add the network component into your
PC. Double-click Protocol to add the TCP/IP protocol. Select Microsoft
in the Manufacturers list. Choose TCP/IP in the Network Protocols
and click OK to return to the Network window. The TCP/IP protocol
will be listed in the Network window. Click OK to complete the
installation procedure, then you must restart your PC.
In Windows 2000: Click Windows Start,
Settings, and then click Control Panel. Double-click Network.
Double-click Local Area Connection and then click Properties.
Click Install, click Protocol, and then click Add.
Click TCP/IP, click OK, and then click Close.
In Windows NT: Click Windows Start,
Settings, and then click Control Panel. Double-click Network.
Click Protocols and click Add. Select Microsoft,
select TCP/IP, then click Close. Reapply any service packs,
then restart your PC.
In Windows XP: Click Windows Start
and then click Control Panel. Click Switch to Classic View
and then double-click Network Connections. Double-click Local
Area Connection and then click Properties. Click Install,
click Protocol, and then click Add. Click TCP/IP,
click Add, and then click Close.
I do not know how to
configure the TCP/IP protocol to work with the Wireless Cable/DSL Router.
Possible Solution:
You have the TCP/IP protocol installed, but it is not configured to work
with the Wireless Cable/DSL Router.
- Click Windows Start, Settings, then click Control
Panel.
- Double-click the Network icon. Click the Configuration
tab and select the TCP/IP line that has been assigned to your network
card.
- Click the Properties button to set the TCP/IP protocol for
the Wireless Cable/DSL Router.
- There are two setting methods to configure the IP:
- To obtain the IP automatically through the DHCP server, perform the
following step:
Click the IP Address tab, and select Obtain an IP address
automatically. This is the preferred method for configuring PCs.
- To configure the IP manually, perform the following steps:
- Click the IP Address tab. Click Specify an IP address.
Enter values in the IP Address field and in the Subnet Mask field.
The default IP address of this product is 192.168.123.254. You should
use 192.168.123.xxx (xxx is between 1 and 99) for IP Address field
and 255.255.255.0 for Subnet Mask field.
- Click the Gateway tab. Add the IP address of this product
(default IP is 192.168.123.254) in the New gateway field and click
Add.
Contact your ISP to get the necessary DNS values. Click the DNS
Configuration tab. Add the DNS values into the DNS Server Search
Order field and click Add.
After installing the TCP/IP communication protocol, you can use the ping
command to check if your PC has successfully connected to the Wireless Cable/DSL Router.
Troubleshooting Ping Procedure
If at any time during the ping procedure you do not receive a return
message for a successful ping, this means that the address you are pinging
has been changed and is causing a conflict. Check the address in the configuration
utility and make any necessary corrections using the console mode. After
you have made the corrections, continue with the ping procedure.
- Click Windows Start and then click Run. In the Run
dialog box, Windows 95, 98, and Me users should type command and click
OK. Windows NT, 2000, and XP users should type cmd and click
OK.
- Type Ping 127.0.0.1. This is your local host address and this
will ensure that the TCP/IP protocol is installed and functioning properly.
If you cannot complete this ping, disconnect the Wireless Cable/DSL Router and then repeat the installation procedure.
- Type Ping followed by your IP address. This will ensure that
your PC is responding to requests. If you cannot complete this ping,
make sure all the cables are properly connected and that all the correct
drivers are installed.
- Type Ping followed by your gateway address to check the communication
with your gateway. The default gateway address is 192.168.123.254. This
will ensure that you can connect to other machines and can get to the
Wireless Cable/DSL Router. If you can establish communication
with the Wireless Cable/DSL Router, you can access the Administration
page and configure the settings. If you cannot complete this ping, make
sure the power cord of the Wireless Cable/DSL Router is plugged
in and that it is properly connected to your PC or Macintosh.
- Type Ping followed by the outside Internet address of your
Wireless Cable/DSL Router. This is the address that is provided
either by your ISP or by the outside LAN. This procedure will ensure
that your Wireless Cable/DSL Router is functioning properly
and allowing traffic to pass through.
- Type Ping followed by your known DNS server address. This
will allow you to resolve valid Internet host names to IP addresses
and to verify that you can access the Internet.
NOTE: It is important that you have
your serial number written down for future reference. If you ever need
to call our Technical Support department, you will need this number, plus
your model number, which is 8011, to receive assistance.
Are You Still Having Problems?
1. Go to the Support section of the U.S Robotics website at www.usr.com.
Many of the most common difficulties users experience have been addressed
in the FAQ and Troubleshooting Web pages for your specific product.
2. Contact the USRobotics Technical Support Department
Country |
Voice |
Online |
Support Hours |
United States |
(801) 401-1143 |
http://www.usr.com/emailsupport |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Canada |
(801) 401-1143 |
http://www.usr.com/emailsupport |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Argentina |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Brazil |
AT&T Direct + (877) 487-6253 |
brazil_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Mexico |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Chile |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Colombia |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Costa Rica |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Peru |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Puerto Rico |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Venezuela |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
For current support contact information, go to the following web site:
http://www.usr.com/emailsupport
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