Overview of the Web-based
Using the Connection Wizard
Frequently Asked Questions
U.S. Robotics Corporation
USR8200 Firewall/VPN/NAS User Guide
I can't connect to the Web-based
Management utility of the USR8200 Firewall/VPN/NAS.
Make sure all the Ethernet cables are properly and securely connected
and the power cord is plugged in.
Make sure that you correctly performed all the steps in the Hardware
Installation section of this guide. If you have a Static IP
address and did not select the Obtain an IP address automatically
option for your computer, you will not be able to connect to the USR8200
Make sure that your PC is using an IP address that is within the default
range of 192.168.1.xxx. Make sure the address of the subnet mask is 255.255.255.0.
If necessary, the Default Gateway and the DNS server data should also
match the information you collected earlier. To verify all these settings,
perform the following steps:
Windows 95, 98, or Me Users:
Click Windows Start and then Run. Type winipcfg and
click OK. Check the IP Address, Subnet Mask, Default Gateway, and
DNS server data to make sure they are correct. If the information is not
correct, click Release All and then click Renew All.
Windows NT, 2000, or XP Users:
Click Windows Start and then Run. Type cmd and click
OK. At the DOS prompt, type ipconfig /all. Check the IP
Address, Subnet Mask, Default Gateway, and DNS server data to make sure
they are correct. If the information is not correct, type
ipconfig /release and press ENTER. Then, type ipconfig /renew
and press ENTER.
If you are still unable to connect to the USR8200 Firewall/VPN/NAS,
refer to the Troubleshooting
Ping Procedure section in this Guide.
Login into the system as a super-user, by typing su at the prompt.
Type ifconfig to display the network devices and allocated IPs.
Type pump -i dev, where dev is the network device name. Type ifconfig
again to view the new allocated IP address. Some of the newer Linux distributions
may not include "pump." If this is the case, you will need to
restart your network.
You need to verify the connection setting of your Web browser
and that the HTTP Proxy feature of your Web browser is disabled. You need
to do this so that your Web browser can read the configuration pages inside
your USR8200 Firewall/VPN/NAS. Launch your Web browser.
Internet Explorer users: Click Tools,
Internet Options, and then the Connections tab. Select Never
dial a connection, click Apply, and then click OK. Click
Tools again, then click Internet Options. Click the Connections
tab, and click the LAN Settings button. Clear all the check boxes
and click OK. Click OK.
Netscape Navigator users: Click Edit,
Preferences, and then double-click Advanced in the Category
window. Click Proxies, select Direct connection to the Internet,
and then click OK. Click Edit again, then click Preferences.
Under Category, double-click Advanced, then click Proxies.
Select Direct connection to the Internet and click OK.
Keep in mind that the user assigned password is case sensitive. Try case
variations of the password if you cannot access the utility. If you are
not the administrator and are unable to log into the USR8200 Firewall/VPN/NAS,
contact the administrator to verify or reset your username and password.
If you are the administrator and are still unable to log into the USR8200
Firewall/VPN/NAS, you may want to reset the router to the factory default
settings. Press the reset button located on the back of the USR8200 Firewall/VPN/NAS.
The PWR LED will turn red, the WAN LED will blink, and the USB1, USB2,
and 1394 LEDs will turn on and off in sequence. When the USB1, USB2, and
1394 LEDs are all green, release the Reset button. This will reset the
USR8200 Firewall/VPN/NAS to the factory default settings. Launch your
Web browser and type http://usr8200
to access the Web-based Management. This should allow you to manually
assign a new password.
I dont know what type of devices I can
use with the USR8200 Firewall/VPN/NASs USB or FireWire ports.
The USB and FireWire ports on the USR8200 Firewall/VPN/NAS can only be
used to connect USB printers or USB or FireWire storage class devices,
such as hard drives. USB or FireWire modems, scanners, or digital cameras
cannot be connected to the USR8200 Firewall/VPN/NAS. The USB ports and
FireWire port on the USR8200 Firewall/VPN/NAS can be used with multiple
hard drives, but not used as additional connections to the same device.
I can't access the Internet.
Make sure the power cord and all the Ethernet cables are connected
correctly. This includes the cables connecting the USR8200 Firewall/VPN/NAS,
the modem, and all the PCs.
You can also reboot the USR8200 Firewall/VPN/NAS by unplugging and plugging
in the power supply. If you are still unable to access the Internet, refer
to the Troubleshooting Ping
Procedure section in this Guide and refer to the documentation
for your modem.
Some service providers manage customer subscriptions by registering
the MAC address of the computer. This is usually the MAC address of the
network card in your computer. Since the USR8200 is placed between your
computer's network card and the Internet, your service provider will no
longer be able to see the correct MAC address for your account. You can
force the USR8200 to display your computer's network card MAC address
by using the MAC Cloning feature in the Advanced section of the Web-based
Management Utility. Perform the following steps:
- In Windows 95, 98, and Me, click Windows Start and then Run.
Type command, and click OK.
In Windows 2000 and XP, click Windows Start and then Run.
Type cmd and click OK.
- Type ipconfig /all and press ENTER.
- Determine the correct network card in your computer and locate the
Physical Address line. This is your MAC address. Write down the 12 character
string exactly as you see it on the screen. Close the command prompt
window, launch a Web browser, and go to the Web-based Management Utility.
- Click Advanced in the left menu and click the MAC Cloning icon.
- Type the 12 character string that you wrote down for your MAC address
and click Apply. The MAC address of your network card will now
be seen by your service provider through the USR8200 and you should
be able to access the Internet.
I do not know if my assigned
IP Address is Static or Dynamic.
If you have cable or DSL service, you most likely have a Dynamic
IP address. You should always check with your ISP to verify this information,
since some providers will assign Static IP addresses. If you have a Dynamic
IP address, select Dynamic IP Address in the WAN Setup area of
the Web-based Management and the USR8200 Firewall/VPN/NAS will automatically
obtain the information it needs from your ISP. If you have a Static IP
address, select Static IP Address in the WAN Setup area of the
Web-based Management. You will need to refer to the network connection
information you collected earlier and manually enter this information.
I have a DSL Router/Bridge
or Cable modem that is already serving IP addresses, and the USR8200 becomes
unresponsive when I connect it to the DSL/Cable modem.
- Connect your computer to one of the available LAN ports. (DO NOT connect
anything to the WAN port yet)
- a. Create your user account for the administrator if this is the first
time accessing the USR8200.
b. Login if you have already created your administrator account.
- Click Network Connections on the Left hand menu.
- Click LAN Ethernet.
- Click Settings.
- Change the numeric value for the circled areas in the following image.
Make sure the numeric value is between 2 and 254, and they are the same
numeric value for all the circled areas.
- Click OK.
- Click OK.
- Release and renew the IP address on the computer that you configured
the USR8200 on. In Windows 95, 98, and Me, click Windows Start
and then Run. Type command, and click OK. In Windows
2000 and XP, click Windows Start and then Run. Type cmd
and click OK. All Windows users should type
ipconfig /release and then ipconfig /renew. Close the command
- Connect your DSL/Cable modem to the WAN port of the USR8200.
- Connect the remaining computers to the available LAN ports.
While trying to check my network
configuration settings in Windows Me or XP, I cant find the Network
The default setting in Windows Me and XP is to not show all of
the icons within the Control Panel. Click Windows Start, Settings,
and then Control Panel. Within Control Panel, click View all
Control Panel options on the left side of the screen. All the Control
Panel icons should now be visible.
I do not know how to
configure the TCP/IP protocol to work with the USR8200 Firewall/VPN/NAS.
You have the TCP/IP protocol installed, but it is not configured to work
with the USR8200 Firewall/VPN/NAS.
- Click Windows Start, Settings, then click Control
- Double-click the Network icon. Click the Configuration tab
and select the TCP/IP line that has been assigned to your network card.
- Click the Properties button to set the TCP/IP protocol for
the USR8200 Firewall/VPN/NAS.
- There are two setting methods to configure the IP:
- To obtain the IP automatically through the DHCP server, perform the
Click the IP Address tab, and select Obtain an IP address
automatically. This is the preferred method for configuring PCs.
- To configure the IP manually, perform the following steps:
- Click the IP Address tab. Click Specify an IP address. Enter
values in the IP Address field and in the Subnet Mask field. The default
IP address of this product is 192.168.1.1 You should use 192.168.1.xxx
(xxx is between 100 and 199) for IP Address field and 255.255.255.0
for Subnet Mask field.
- Click the Gateway tab. Add the IP address of this product (default
IP is 192.168.1.1) in the New gateway field and click Add.
Contact your ISP to get the necessary DNS values. Click the DNS Configuration
tab. Add the DNS values into the DNS Server Search Order field and click
After installing the TCP/IP communication protocol, you can use the ping
command to check if your PC has successfully connected to the USR8200
If at any time during the ping procedure you do not receive a return
message for a successful ping, this means that the address you are pinging
has been changed and is causing a conflict. Check the address in the configuration
utility and make any necessary corrections using the console mode. After
you have made the corrections, continue with the ping procedure.
- Click Windows Start and then click Run. In the Run
dialog box, Windows 95, 98, and Me users should type command and click
OK. Windows NT, 2000, and XP users should type cmd and click
- Type Ping 127.0.0.1. This is your local host address and this will
ensure that the TCP/IP protocol is installed and functioning properly.
If you cannot complete this ping, disconnect the router and then repeat
the installation procedure.
- Type Ping followed by your IP address. This will ensure that your
PC is responding to requests. If you cannot complete this ping, make
sure all the cables are properly connected and that all the correct
drivers are installed.
- Type Ping followed by your gateway address to check the communication
with your gateway. The default gateway address is 192.168.1.1 This will
ensure that you can connect to other machines and can get to the USR8200
Firewall/VPN/NAS. If you can establish communication with the USR8200
Firewall/VPN/NAS, you can access the Administration page and configure
the settings. If you cannot complete this ping, make sure the power
cord of the USR8200 Firewall/VPN/NAS is plugged in and that it is properly
connected to your PC or Macintosh.
- Type Ping followed by the outside Internet address of your USR8200
Firewall/VPN/NAS. This is the address that is provided either by your
ISP or by the outside LAN. This procedure will ensure that your USR8200
Firewall/VPN/NAS is functioning properly and allowing traffic to pass
- Type Ping followed by your known DNS server address. This will allow
you to resolve valid Internet host names to IP addresses and to verify
that you can access the Internet.
Are You Still Having Problems?
1. Go to the Support section of the U.S Robotics Web site at www.usr.com
Many of the most common difficulties users experience have been addressed
in the FAQ and Troubleshooting Web pages for your specific product. Your
product number is 8200. You may need to know this to obtain information
on the U.S. Robotics Web site.
2. Contact the U.S. Robotics Technical Support Department.
To obtain the most current support information, including procedures to
obtain Service Repair Orders, visit the U.S. Robotics Web site: http://www.usr.com.