Contents:

Introduction

Hardware Installation

Overview of the Web-based Management

Using the Connection Wizard

Security

Web Filtering

Advanced

System Monitoring

Tutorials

Troubleshooting >

Regulatory Information

Frequently Asked Questions

U.S. Robotics Corporation Limited Warranty

Glossary

USR8200 Firewall/VPN/NAS User Guide

Troubleshooting

I can't connect to the Web-based Management utility of the USR8200 Firewall/VPN/NAS.

Possible Solution:
Make sure all the Ethernet cables are properly and securely connected and the power cord is plugged in.

Possible Solution:
Make sure that you correctly performed all the steps in the Hardware Installation section of this guide. If you have a Static IP address and did not select the Obtain an IP address automatically option for your computer, you will not be able to connect to the USR8200 Firewall/VPN/NAS.

Possible Solution:
Make sure that your PC is using an IP address that is within the default range of 192.168.1.xxx. Make sure the address of the subnet mask is 255.255.255.0. If necessary, the Default Gateway and the DNS server data should also match the information you collected earlier. To verify all these settings, perform the following steps:

Windows 95, 98, or Me Users:
Click Windows Start and then Run. Type winipcfg and click OK. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, click Release All and then click Renew All.

Windows NT, 2000, or XP Users:
Click Windows Start and then Run. Type cmd and click OK. At the DOS prompt, type ipconfig /all. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, type
ipconfig /release and press ENTER. Then, type ipconfig /renew and press ENTER.

If you are still unable to connect to the USR8200 Firewall/VPN/NAS, refer to the Troubleshooting Ping Procedure section in this Guide.

Linux Users:
Login into the system as a super-user, by typing su at the prompt. Type ifconfig to display the network devices and allocated IP’s. Type pump -i dev, where dev is the network device name. Type ifconfig again to view the new allocated IP address. Some of the newer Linux distributions may not include "pump." If this is the case, you will need to restart your network.

Possible Solution:
You need to verify the connection setting of your Web browser and that the HTTP Proxy feature of your Web browser is disabled. You need to do this so that your Web browser can read the configuration pages inside your USR8200 Firewall/VPN/NAS. Launch your Web browser.

Internet Explorer users: Click Tools, Internet Options, and then the Connections tab. Select Never dial a connection, click Apply, and then click OK. Click Tools again, then click Internet Options. Click the Connections tab, and click the LAN Settings button. Clear all the check boxes and click OK. Click OK.

Netscape Navigator users: Click Edit, Preferences, and then double-click Advanced in the Category window. Click Proxies, select Direct connection to the Internet, and then click OK. Click Edit again, then click Preferences. Under Category, double-click Advanced, then click Proxies. Select Direct connection to the Internet and click OK.

Possible Solution:
Keep in mind that the user assigned password is case sensitive. Try case variations of the password if you cannot access the utility. If you are not the administrator and are unable to log into the USR8200 Firewall/VPN/NAS, contact the administrator to verify or reset your username and password. If you are the administrator and are still unable to log into the USR8200 Firewall/VPN/NAS, you may want to reset the router to the factory default settings. Press the reset button located on the back of the USR8200 Firewall/VPN/NAS. The PWR LED will turn red, the WAN LED will blink, and the USB1, USB2, and 1394 LEDs will turn on and off in sequence. When the USB1, USB2, and 1394 LEDs are all green, release the Reset button. This will reset the USR8200 Firewall/VPN/NAS to the factory default settings. Launch your Web browser and type http://usr8200 to access the Web-based Management. This should allow you to manually assign a new password.

 

I don’t know what type of devices I can use with the USR8200 Firewall/VPN/NAS’s USB or FireWire ports.

Possible Solution:
The USB and FireWire ports on the USR8200 Firewall/VPN/NAS can only be used to connect USB printers or USB or FireWire storage class devices, such as hard drives. USB or FireWire modems, scanners, or digital cameras cannot be connected to the USR8200 Firewall/VPN/NAS. The USB ports and FireWire port on the USR8200 Firewall/VPN/NAS can be used with multiple hard drives, but not used as additional connections to the same device.

 

I can't access the Internet.

Possible Solution:
Make sure the power cord and all the Ethernet cables are connected correctly. This includes the cables connecting the USR8200 Firewall/VPN/NAS, the modem, and all the PCs.

You can also reboot the USR8200 Firewall/VPN/NAS by unplugging and plugging in the power supply. If you are still unable to access the Internet, refer to the Troubleshooting Ping Procedure section in this Guide and refer to the documentation for your modem.

Possible Solution:
Some service providers manage customer subscriptions by registering the MAC address of the computer. This is usually the MAC address of the network card in your computer. Since the USR8200 is placed between your computer's network card and the Internet, your service provider will no longer be able to see the correct MAC address for your account. You can force the USR8200 to display your computer's network card MAC address by using the MAC Cloning feature in the Advanced section of the Web-based Management Utility. Perform the following steps:

  1. In Windows 95, 98, and Me, click Windows Start and then Run. Type command, and click OK.
    In Windows 2000 and XP, click Windows Start and then Run. Type cmd and click OK.
  2. Type ipconfig /all and press ENTER.
  3. Determine the correct network card in your computer and locate the Physical Address line. This is your MAC address. Write down the 12 character string exactly as you see it on the screen. Close the command prompt window, launch a Web browser, and go to the Web-based Management Utility.
  4. Click Advanced in the left menu and click the MAC Cloning icon.
  5. Type the 12 character string that you wrote down for your MAC address and click Apply. The MAC address of your network card will now be seen by your service provider through the USR8200 and you should be able to access the Internet.

 

I do not know if my assigned IP Address is Static or Dynamic.

Possible Solution:
If you have cable or DSL service, you most likely have a Dynamic IP address. You should always check with your ISP to verify this information, since some providers will assign Static IP addresses. If you have a Dynamic IP address, select Dynamic IP Address in the WAN Setup area of the Web-based Management and the USR8200 Firewall/VPN/NAS will automatically obtain the information it needs from your ISP. If you have a Static IP address, select Static IP Address in the WAN Setup area of the Web-based Management. You will need to refer to the network connection information you collected earlier and manually enter this information.

 

I have a DSL Router/Bridge or Cable modem that is already serving IP addresses, and the USR8200 becomes unresponsive when I connect it to the DSL/Cable modem.

Possible Solution:

  1. Connect your computer to one of the available LAN ports. (DO NOT connect anything to the WAN port yet)
  2. a. Create your user account for the administrator if this is the first time accessing the USR8200.

    b. Login if you have already created your administrator account.

  3. Click Network Connections on the Left hand menu.
  4. Click LAN Ethernet.
  5. Click Settings.
  6. Change the numeric value for the circled areas in the following image. Make sure the numeric value is between 2 and 254, and they are the same numeric value for all the circled areas.
  7. Click OK.
  8. Click OK.
  9. Release and renew the IP address on the computer that you configured the USR8200 on. In Windows 95, 98, and Me, click Windows Start and then Run. Type command, and click OK. In Windows 2000 and XP, click Windows Start and then Run. Type cmd and click OK. All Windows users should type
    ipconfig /release
    and then ipconfig /renew. Close the command window.
  10. Connect your DSL/Cable modem to the WAN port of the USR8200.
  11. Connect the remaining computers to the available LAN ports.

 

While trying to check my network configuration settings in Windows Me or XP, I can’t find the Network icon.

Possible Solution:
The default setting in Windows Me and XP is to not show all of the icons within the Control Panel. Click Windows Start, Settings, and then Control Panel. Within Control Panel, click View all Control Panel options on the left side of the screen. All the Control Panel icons should now be visible.

 

I do not know how to configure the TCP/IP protocol to work with the USR8200 Firewall/VPN/NAS.

Possible Solution:
You have the TCP/IP protocol installed, but it is not configured to work with the USR8200 Firewall/VPN/NAS.

  1. Click Windows Start, Settings, then click Control Panel.
  2. Double-click the Network icon. Click the Configuration tab and select the TCP/IP line that has been assigned to your network card.
  3. Click the Properties button to set the TCP/IP protocol for the USR8200 Firewall/VPN/NAS.
  4. There are two setting methods to configure the IP:
  • To obtain the IP automatically through the DHCP server, perform the following step:
    Click the IP Address tab, and select Obtain an IP address automatically. This is the preferred method for configuring PCs.

  • To configure the IP manually, perform the following steps:
  1. Click the IP Address tab. Click Specify an IP address. Enter values in the IP Address field and in the Subnet Mask field. The default IP address of this product is 192.168.1.1 You should use 192.168.1.xxx (xxx is between 100 and 199) for IP Address field and 255.255.255.0 for Subnet Mask field.
  2. Click the Gateway tab. Add the IP address of this product (default IP is 192.168.1.1) in the New gateway field and click Add.

Contact your ISP to get the necessary DNS values. Click the DNS Configuration tab. Add the DNS values into the DNS Server Search Order field and click Add.

After installing the TCP/IP communication protocol, you can use the ping command to check if your PC has successfully connected to the USR8200 Firewall/VPN/NAS.

 

Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict. Check the address in the configuration utility and make any necessary corrections using the console mode. After you have made the corrections, continue with the ping procedure.

  1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users should type command and click OK. Windows NT, 2000, and XP users should type cmd and click OK.
  2. Type Ping 127.0.0.1. This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, disconnect the router and then repeat the installation procedure.
  3. Type Ping followed by your IP address. This will ensure that your PC is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected and that all the correct drivers are installed.
  4. Type Ping followed by your gateway address to check the communication with your gateway. The default gateway address is 192.168.1.1 This will ensure that you can connect to other machines and can get to the USR8200 Firewall/VPN/NAS. If you can establish communication with the USR8200 Firewall/VPN/NAS, you can access the Administration page and configure the settings. If you cannot complete this ping, make sure the power cord of the USR8200 Firewall/VPN/NAS is plugged in and that it is properly connected to your PC or Macintosh.
  5. Type Ping followed by the outside Internet address of your USR8200 Firewall/VPN/NAS. This is the address that is provided either by your ISP or by the outside LAN. This procedure will ensure that your USR8200 Firewall/VPN/NAS is functioning properly and allowing traffic to pass through.
  6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

Are You Still Having Problems?

1. Go to the Support section of the U.S Robotics Web site at www.usr.com

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product. Your product number is 8200. You may need to know this to obtain information on the U.S. Robotics Web site.

2. Contact the U.S. Robotics Technical Support Department.

Country Webmail Voice
United States www.usr.com/emailsupport (888) 216-2850
Canada www.usr.com/emailsupport (888) 216-2850

 

Country Webmail Voice
Austria www.usr.com/emailsupport/de 07110 900 116
Belgium (Flemish) www.usr.com/emailsupport/bn 070 23 35 45
Belgium (French) www.usr.com/emailsupport/be 070 23 35 46
Czech Republic www.usr.com/emailsupport/cz  
Denmark www.usr.com/emailsupport/ea 38323011
Finland www.usr.com/emailsupport/ea 08 0091 3100
France www.usr.com/emailsupport/fr 0825 070 693
Germany www.usr.com/emailsupport/de 0180 567 1548
Greece www.usr.com/emailsupport/gr  
Hungary www.usr.com/emailsupport/hu 0180 567 1548
Ireland www.usr.com/emailsupport/uk 1890 252 130
Italy www.usr.com/emailsupport/it 800 979 266
Luxembourg www.usr.com/emailsupport/be 342 080 8318
Middle East/Africa www.usr.com/emailsupport/me 870 844 4546
Netherlands www.usr.com/emailsupport/bn 0900 202 5857
Norway www.usr.com/emailsupport/ea 23 16 22 37
Poland www.usr.com/emailsupport/pl  
Portugal www.usr.com/emailsupport/pt 0 21 415 4034
Russia www.usr.com/emailsupport/ru 8 800 200 20 01
Spain www.usr.com/emailsupport/es 902 117964
Sweden www.usr.com/emailsupport/se 08 5016 3205
Switzerland www.usr.com/emailsupport/de 0848 840 200

Turkey

www.usr.com/emailsupport/tk 0212 444 4 877

UAE

www.usr.com/emailsupport/me 0800 877 63
United Kingdom www.usr.com/emailsupport/uk 0870 844 4546

To obtain the most current support information, including procedures to obtain Service Repair Orders, visit the U.S. Robotics Web site: http://www.usr.com.

 



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