USRobotics SureConnect ADSL USB/Ethernet Modem

Installing the Modem

SureConnect Utility
Monitor Tab
Test Tab
Configuration & About
Upgrade Tab

Configure the Static IP Address

Uninstall the Modem


ADSL Standards & Protocols

Limited Warranty & Technical Support

Regulatory Information



USRobotics SureConnect ADSL USB/Ethernet Modem User Guide

Windows 95, 98, 2000, Me, XP, NT 4.0 or later, Macintosh, and Linux

SureConnect Upgrade

The U.S. Robotics SureConnect ADSL utility can be displayed by clicking on the SureConnect ADSL utility icon located in your system tray in the lower, right-hand corner of your screen.

Upgrade (available only with an Ethernet connection)

The Upgrade page allows users to install upgrades to their current Ethernet modem software, also called firmware. Firmware is the set of instructions stored in the modem. When you upgrade your firmware, you will be erasing the old instructions and recording new ones.

You can obtain new firmware from either your ISP or the USRobotics Web site. If you are downloading firmware, please keep the following in mind:

  • Firmware should not be upgraded when the modem is functioning properly unless you are instructed to do so by your ISP.
  • Disrupting the modem upgrade process can result in serious modem malfunction.
  • Before downloading any firmware updates, verify that your model number and current firmware version match. (The firmware version is available on the Configuration page.)

Be sure to exit any other applications before you begin the upgrade process. Your modem could malfunction should any of the following occur during the upgrade:

  • The modem loses power during the upgrade process.
  • The Ethernet cable is disconnected.
  • A problem occurs with the computer.


  1. Obtain the upgrade from either your ISP or from the USRobotics Web site.
  2. Click the Browse button to locate the downloaded upgrade.
  3. Select the upgrade and click Start.
  4. Do not disrupt this process as it may cause serious modem malfunction.