Technical Support

  1. Know your model and serial number.

    Your model number is 9107. You can find your serial number on the side of the package and on the bottom of the modem.
  2. Go to the Support section of the U.S. Robotics Web site at www.usr.com/support

    Many of the most common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your modem.

    The Support Web pages also contain information on the latest firmware and documentation updates.
  3. Submit your technical support question using an online form, or contact the U.S. Robotics Technical Support Department.
Country Webmail Voice
United States & Canada www.usr.com/emailsupport (888) 216-2850

 

Country Webmail Voice
Austria www.usr.com/emailsupport/de 07110 900 116
Belgium (Flemish) www.usr.com/emailsupport/nl 070 23 35 45
Belgium (French) www.usr.com/emailsupport/be 070 23 35 46
Czech Republic www.usr.com/emailsupport/cz  
Denmark www.usr.com/emailsupport/ea 38323011
Finland www.usr.com/emailsupport/ea 08 0091 3100
France www.usr.com/emailsupport/fr 0825 070 693
Germany www.usr.com/emailsupport/de 0180 567 1548
Greece www.usr.com/emailsupport/gr  
Hungary www.usr.com/emailsupport/hu 0180 567 1548
Ireland www.usr.com/emailsupport/uk 1890 252 130
Italy www.usr.com/emailsupport/it 800 979 266
Luxembourg www.usr.com/emailsupport/be 342 080 8318
Middle East/Africa www.usr.com/emailsupport/me +44 870 844 4546
Netherlands www.usr.com/emailsupport/nl 0900 202 5857
Norway www.usr.com/emailsupport/ea 23 16 22 37
Poland www.usr.com/emailsupport/pl  
Portugal www.usr.com/emailsupport/pt 21 415 4034
Russia www.usr.com/emailsupport/ru 8 800 200 20 01
Spain www.usr.com/emailsupport/es 902 117964
Sweden www.usr.com/emailsupport/se 08 5016 3205
Switzerland www.usr.com/emailsupport/de 0848 840 200
Turkey www.usr.com/emailsupport/tk 0212 444 4 877
United Arab Emirates www.usr.com/emailsupport/me 0800 877 63
United Kingdom www.usr.com/emailsupport/uk 0870 844 4546

For current support contact information, go to: www.usr.com/support/s-contact.asp