To help diagnose a problem, first use the following troubleshooting checklist.
For more information on the LEDs, see the Status LEDs section earler in this document.
The Web user interface will be your main tool for configuring, troubleshooting and monitoring the gateway. Follow this procedure to access it.
The default user name and password are already filled in. Click OK.
A number of devices have to work together for your computer to access the Internet.
NOTE: For completeness, the following drawing shows both wired and wireless connections between your computer and your U.S. Robotics Wireless MAXg ADSL Gateway. You’ll normally use only one type of connection on each computer.
A. Your computer connects to your Wireless MAXg ADSL Gateway via a wireless or wired connection.
B. The gateway connects to your Internet Service Provider (ISP) via ADSL over the phone network.
The first step in solving the problem is to diagnose the cause. There are a number of places where the connection from your computer to the Internet might fail.
Windows users: You can check your connections automatically with the included utility program.
This utility program tests your connections and, if there is a problem, tells you where it is.
Open a Web browser to the gateway’s address: http://192.168.1.1 (Please note that if you’ve modified the gateway’s LAN IP address, you must use the new one.)
If the gateway’s Web user interface appears, go to Step 3. Otherwise, the gateway may need to be restarted:
If you use a wired connection:
If you use a cable connection between your computer and the gateway, ensure that one end of the Ethernet cable is connected to your computer’s LAN port and the other end is connected to one of the Ethernet ports on the gateway. Also check that the corresponding LED is lighted.
In the unlikely event that your computer is using a static IP address, either re-configure your computer to use a dynamic IP address or ensure that its static IP address is in the same network as the ADSL gateway. (That means that the IP address has the format 192.168.1.x where x can be any number between 2 and 254, inclusive.)
Now, please restart your computer. It will attempt to connect to the gateway. Proceed to Step 2.
If you use a wireless connection:
If your gateway broadcasts its network name, you can use your computer’s wireless utility to scan for it. (This is typically called a “site survey.”) If the utility cannot detect the gateway, it may be a signal problem.
Settings such as network name, security method (WPA, WEP, etc.), and security keys must all match. So if your gateway is using WPA encryption, each wireless card or adapter must support WPA encryption. If you are using a wireless PC card, PCI adapter, or USB adapter that does not support WPA encryption, you will not be able to connect to the gateway unless you use WEP encryption instead. Please click here for information on changing the security settings.
Please note that MAC filtering refers to specific wireless adapters. If you use MAC filtering and have added a new wireless adapter to the network, you must add the MAC address of the new wireless adapter to the gateway.
NOTE: If you need to modify the ADSL gateway’s settings, you’ll need a computer with a wired connection to the gateway in order to access it.
If these steps fail to establish a wireless connection, please try a wired connection between your computer and your gateway. Connect the yellow Ethernet cable to your computer’s LAN port and to a LAN port on the gateway. Then ensure that the corresponding LAN port LED is lighted. Then please restart your computer.
Open your Web browser to the gateway’s address: http://192.168.1.1
NOTE: If you can open the gateway’s Web user interface with a wired connection but not with a wireless connection, the problem is with the wireless connection. Please see the documentation for your wireless adapter.
If the gateway’s Web user interface appears, please go to Step 3.
If the gateway’s Web user interface doesn’t appear, the gateway may need to be restored to the default factory settings. (Please note that you will lose all of your gateway’s custom settings and will need to set it up again as if you were installing it for the first time. If you’ve made a backup of the settings, you will be able to restore them. Please click here for more information.)
If the gateway's Web user interface still does not appear, the firmware and/or default factory settings may have been corrupted. To find out, follow these steps:
If the gateway’s Web user interface still does not appear, the gateway may have failed. Please contact U.S. Robotics Customer Support. See the contact information in the Help section of this guide.
If the gateway’s Web user interface appears, please continue to Step 3.
If you have a connection between your computer and your gateway, it’s likely that the gateway is not connected to the Internet.
Sample image of a gateway connected to the Internet:
Sample image of a gateway not connected to the Internet:
If the status is CONNECTED or CONNECTED TO THE INTERNET but you still cannot access the Internet, please contact your ISP for assistance.
Otherwise, you need to configure your ADSL connection. Please click Configuration at the top of the EasyConfigurator window and go here for information on how to configure your ADSL connection.