If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
NOTE: If Test PPP server connection fails, this test result displays N/A.
After turning on your DSL modem, wait for at least one minute to establish a connection. Run the diagnostic tests again by clicking on the Rerun Diagnostic Tests button at the bottom of this page.
If this is the first time you are configuring your DSL modem, your username and password are case sensitive; make sure your Caps Lock key on your keyboard is not enabled. When prompted to type your username, type your full email address.
With the modem on, press the external reset button on the DSL modem for at least five seconds and release it, wait for it to completely restart, then close and restart your Web browser. This resets the DSL modem to its default settings. To reconfigure the modem, type your DSL Account username and password .
Contact ISP Technical Support if you have tried all of the above and still are experiencing a fail condition.