Wireless Access 11 Mbps PC Card, PCI Adapter, and Access Point User Guide

Troubleshooting

My computer does not recognize the Wireless PC Card or PCI Adapter.

Possible Solution:

Laptop users, the Wireless Access PC Card may not be fully inserted into the PCMCIA slot.

Desktop users, the Wireless Access PCI Adapter may not be fully inserted into the PCI slot. The PC Card may not be fully inserted into the Wireless Access PCI Adapter. You can also try installing the PCI Adapter into a different PCI slot.

The PC Card or PCI Adapter does not work properly.

Possible Solution:

Check the PCMCIA services and be certain the PC Card is not in use before removing it. The laptop will lock up if the PC Card is in use and is removed. Reinstall the PC Card or PCI Adapter. You will hear a beep if the card is properly inserted into the PCMCIA slot.

The power LED indicator will be solidly lighted or flashing if the cable is properly connected. For Windows 2000, NT, and ME, ensure that a PCMCIA card service driver is installed in your computer. Perform the following steps to check for the service driver:

1) Click Control Panel and then PC-card. Check to see if it has the PC Card in one of the sockets. If you find USRobotics Wireless Access 802.11b PC-Card in one of the sockets, then the card is detected properly. If you see a yellow question mark, there are conflicting resources or the driver is not correctly installed.

2) Right-click My Computer and then click Properties. Select the Device Manager tab and click Network Adapter. If it is installed correctly, you will see USRobotics Wireless Access 802.11b PC-Card Adapter. If you see a yellow question mark, there are conflicting resources. Click PCMCIA Card and then PCMCIA Card Service. This will show status of the PCMCIA card. If there is a yellow question mark on the adapter or on the PCMCIA card, verify the following:

Your notebook supports a 5V card.
Your computer has a free IRQ.

If the Wireless PC card or PCI Adapter does not function after attempting the above steps, remove the PC card or PCI Adapter and perform the following steps:

Click Windows Start, Settings, and Control Panel. Double-click System and uninstall the USRobotics Wireless Access IEEE 802.11b PC-card Adapter.
Reinstall the PC card or PCI Adapter and reinstall the correct drivers.

The Wireless PC Card or PCI Adapter cannot communicate with other computers linked via Ethernet in the Infrastructure configuration.

Possible Solution:

Ensure that the PC Card or PCI Adapter with which the station is associated is powered on.
Ensure that the station is configured with the same operating radio channel as the PC Card or PCI Adapter. If the IDs are different, change the PC Card or PCI Adapter and all the stations within the BSS to another radio channel.
Ensure that the station is configured with the same security options as the PC Card or PCI Adapter and can be turned off and on with the same security key.
Ensure that the BSS ID for a roaming disabled station is the same as the PC Card or PCI Adapter. Alternately confirm that the ESS ID roaming enabled station is the same as the PC Card or PCI Adapter.
Ensure TCP/IP is installed. Ensure you are part of the same domain or workgroup. Ensure you are automatically obtaining the IP address or that you have a correct IP address and subnet mask. Reset the Access Point and restart the computer that has a connectivity issue. Ensure that you have some files available to be shared.

My computer does not recognize the Access Point after I changed the settings.

Possible Solution:

If you changed the settings in the configuration of the Access Point, you must also change the settings of every Wireless Access PC Card or PCI Adapter attached to the network. The settings of the Wireless Access PC Card or PCI Adapter must match the new settings of the Access Point.

I accidentally clicked Cancel during the Installation procedure.

Possible Solution:
If you reboot your computer, Windows will detect the new hardware and restart the Installation procedure.

I am unable to communicate with the Access Point.

Possible Solution:
Be sure that each PC Card or PCI Adapter that you want to connect to the wireless network is set to Infrastructure mode within the Configuration Utility. Infrastructure mode is used to add an Access Point to the wireless network configuration for extended range and increased number of computers that can join the network. 802.11b AdHoc mode is used for peer-to-peer network configurations. If your PC Cards or PCI Adapters are set to 802.11b AdHoc mode, they will not be able to communicate with the Access Point.

Possible Solution:
Your Access Point may not be responding. Hold in the Reset button on the rear panel for five seconds to reset the Access Point to the default settings. Any configuration changes will need to be reapplied. If you are still unable to communicate, unplug the Access Point to clear all the information and then plug the Access Point back in.

My Computer is not finding the correct driver files for the PC Card or PCI Adapter in Windows NT.

Possible Solution:

When you are prompted for the NT files for the PC Card or PCI Adapter, type D:\i386 and click Continue. You will be prompted again for the NT files. This time, type D:\drivers and click Continue.

I received a message that my computer shares a name with another computer on the wireless network.

Possible Solution:
Each computer on the wireless network must have a different name. Refer to your computer's documentation to see how to change the name of your computer.

I am unable to enter the Access Point HTML Configuration Utility.

Possible Solution:

Ensure that you are entering the correct user name and passphrase. These fields are case sensitive.

My Access Point is not appearing in the list when I scan for it.

Possible Solution:

You may be on a computer that is too far away from the Access Point. Try moving closer to the Access Point and repeating the scan procedure.

My computer is not acknowledging my Access Point.

Possible Solution:

Make sure that the Access Point is plugged into a power source and is properly installed. It may be necessary to remove the associated programs, uninstall the Access Point, and repeat the installation procedure. Unplug the Access Point to clear the information and then plug the Access Point back in.

Are You Still Having Problems?

1. Go to the USRobotics Web site at www.usr.com.

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product.

2. Call the USRobotics Technical Support Department.

Technical questions about USRobotics's products can also be answered by technical support specialists.

Country

Voice

Online

Support Hours

United States (801) 401-1143 http://www.usr.com/support/s-online_emailtechie.asp 9:00 A.M. – 5:00 P.M., Monday - Friday

Canada (801 401-1145 http://www.usr.com/support/s-online_emailtechie.asp 9:00 A.M. – 5:00 P.M., Monday - Friday

Argentina AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

Brazil AT&T Direct + (877) 487-6253 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

Chile AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

Colombia AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

Costa Rica AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

Mexico AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

Peru AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

Puerto Rico AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

Venezuela AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. – 5:00 P.M., Monday - Friday

To obtain the most current support information,including procedures to obtain Service Repair Orders, visit the U.S.Robotics Web site: http://www.usr.com.

= USRobotics has thoroughly tested this driver with the supported hardware and has verified compatibility with Windows 2000. Because USRobotics wants its customers to take full advantage of the product's functionality, we made the driver available.

Contents:

Wireless Access 11 Mbps PC Card, PCI Adapter, and Access Point User Guide

Troubleshooting

Are You Still Having Problems?