My modem won't dial out or doesn't answer incoming calls.

Solution 1:

You may have a bad phone cord connection to the modem. Try connecting your modem to your the telephone wall jack with another telephone cord.

Solution 2:

Your phone cord may be plugged in to the wrong jack. The phone cord should be plugged into the jack on the modem and into the telephone wall jack.

Solution 3:

You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the telephone wall jack.

Solution 4:

You may have plugged the modem’s phone cord in to a digital line. Contact the department responsible for your phone system if you are unsure whether your phone line is analogue or digital.

Solution 5:

Your modem may not set to the correct country code.

1. Start a terminal program (e.g., Hyperterminal).
2. Type the AT command ATI7 and then press ENTER to verify the country setting for the modem. A response similar to the following appears:

   Product type	US/Canada External
   Product ID	00345302
   Options	HST,V32bis,Terbo,VFC,V34+,V90,V92
   Fax Options	Class 1,Class 2.0
   Clock Freq	25 Mhz
   Flash ROM	1024k
   RAM	256k
   Supervisor date	01/10/03
   DSP date	01/10/03
   Supervisor rev	2.1.1
   DSP rev	2.1.1
   DAA rev	0013
   Serial Number	xxxxxxxxxxxx

   The Product type field shows the current country setting of the modem. If the correct country is not displayed, continue to the next step.

3. Select the country in which you plan to operate the modem and enter the AT command ATC10=XX. For example, to set the country of operation to Italy, issue the AT command ATC10=03 and then press ENTER.

   00: US/Canada	06: Japan	11: Czech Republic	18: New Zealand	26: Bulgaria
   01: UK	07: Australia	13: Hungary	19: Poland	23: Taiwan
   02: Germany	08: CTR21	14: Indonesia	20: Romania	25: India
   03: Italy	09: Brazil	15: Korea	21: Singapore	27: CTR21
   04: France	10: China	16: Malaysia	22: South Africa
   05: Russia	12: Hong Kong	17: Mexico	24: Argentina

   Special Notes:
   The CTR21 country setting covers: Austria, Belgium, Cyprus, Denmark, Finland, Greece, Iceland, Ireland, Israel, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Malta.
   If the desired country is not included in this list, try country setting CTR21 or US/Canada.
   For Latin American countries: Brazil and Mexico have unique settings. For other Latin American countries, select US/Canada as the country setting.

4. Repeat the above steps to select a different country of operation.

Solution 6:

If you phone system requires as access code to access and outside line, be sure to include the code in the number that you are dialing.

Solution 7:

If your voice mail alters your dial tone when messages are waiting, restore the normal dial tone by retrieving your messages before using the modem to dial out.

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