| 56K Global GSM and Cellular Modem PC Card User Guide | | Online Technical Services | | |
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:
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World Wide Web site
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3Com FTP site
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3Com Bulletin Board Service (3Com BBS)
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3Com FactsSM automated fax service
World Wide Web Site
Access the latest networking information on the 3Com Corporation World Wide Web site by entering the appropriate URL into your Internet browser:
From each of these sites, you can select the 3Com Web site for the country or language you prefer.
This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services.
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
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Hostname: ftp.3com.com (or 192.156.136.12)
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Username: anonymous
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Password: <your Internet e-mail address>
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NOTE: A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer.
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3Com Bulletin Board Service
The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.
Access by Analog Modem
To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:
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Location
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Data Rate
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Telephone Number
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Australia
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Up to 14,400 bps
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+61 2 9955 2073
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Brazil
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Up to 14,400 bps
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+55 11 5641 9790
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France
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Up to 14,400 bps
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+33 1 6986 6954
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Germany
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Up to 28,800 bps
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+4989 62732 188
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Hong Kong
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Up to 14,400 bps
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+852 2537 5601
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Italy
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Up to 14,400 bps
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+39 2 27300680
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Japan
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Up to 14,400 bps
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+81 3 5977 7477
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Mexico
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Up to 28,800 bps
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+52 5 520 7835
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P.R. of China
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Up to 14,400 bps
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+86 10 684 92351
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Taiwan, R.O.C.
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Up to 14,400 bps
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+886 2 377 5840
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U.K.
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Up to 28,800 bps
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+44 1442 438278
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U.S.A.
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Up to 53,333 bps
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+1 847 262 6000
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Access by Digital Modem
ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, use the following number:
1 847 262 6000
3Com Facts Automated Fax Service
The 3Com Facts automated fax service provides technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
Call 3Com Facts using your Touch-Tone telephone:
1 800 762 6163 or
1 847 545 0859
