Support

Note: Your model number is 5451. You can find your serial number on the bottom label of the Wireless MAXg Access Point and on the side of the package. Write your serial number down. If you ever need to call our Technical Support department, you will need this number to receive assistance.

Are You Still Having Problems?

  1. Go to the Support section of the U.S. Robotics Web site at www.usr.com/support
  2. Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product. The product number for the Wireless MAXg Access Point is USR5451. You may need to know this to obtain information on the U.S. Robotics Web site.

  3. Submit your technical support question using an online form at http://www.usr.com/emailsupport
  4. Contact the U.S. Robotics Technical Support department.

Note: It is important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number, plus your model number to receive assistance.

Country
Voice
Online
Support Hours
United States & Canada (888) 216-2850 http://www.usr.com/emailsupport

9:00 A.M. - 6:00 P.M.
Monday - Friday CT

 

Country
Telephone
Online
Support Hours
Austria +43 07 110 900 116 http://www.usr.com/emailsupport/de 8:00 - 18:00
Monday - Friday
Belgium (Flemish) +32 07 023 3545 http://www.usr.com/emailsupport/bn 8:00 - 18:00
Monday - Friday
Belgium (French) +32 07 023 3546 http://www.usr.com/emailsupport/bn 8:00 - 18:00
Monday - Friday
Czech Republic --- http://www.usr.com/emailsupport/cz ---
Denmark +45 70 10 4030 http://www.usr.com/emailsupport/ea 8:00 - 18:00
Monday - Friday
Finland +358 98 171 0015 http://www.usr.com/emailsupport/ea 8:00 - 18:00
Monday - Friday
France +33 082 5070 693 http://www.usr.com/emailsupport/fr 8:00 - 18:00
Monday - Friday
Germany +49 0180 567 1548 http://www.usr.com/emailsupport/de 8:00 - 18:00
Monday - Friday
Hungary +49 0180 567 1548 http://www.usr.com/emailsupport/hu 9:00 - 17:00
Monday - Friday
Ireland +353 1890 252 130 http://www.usr.com/emailsupport/uk 8:00 - 18:00
Monday - Friday
Italy +39 848 80 9903 http://www.usr.com/emailsupport/it 8:00 - 18:00
Monday - Friday
Luxembourg +352 342 080 8318 http://www.usr.com/emailsupport/be 8:00 - 18:00
Monday - Friday
Middle East/Africa +44 870 844 4546 http://www.usr.com/emailsupport/me 9:00 - 17:00
Monday - Friday
Netherlands +31 (0) 900 202 5857 http://www.usr.com/emailsupport/bn 8:00 - 18:00
Monday - Friday
Norway +47 23 50 0097 http://www.usr.com/emailsupport/ea 8:00 - 18:00
Monday - Friday
Poland --- http://www.usr.com/emailsupport/pl  
Portugal +351 (0) 21 415 4034 http://www.usr.com/emailsupport/pt 8:00 - 18:00
Monday - Friday
Russia +7 8 800 200 200 1 http://www.usr.com/emailsupport/ru 10:00 - 18:00
Monday - Friday
Spain +34 902 11 7964 http://www.usr.com/emailsupport/es 8:00 - 18:00
Monday - Friday
Sweden +46 (0) 85 016 3205 http://www.usr.com/emailsupport/ea 8:00 - 18:00
Monday - Friday
Switzerland +41 0848 840 200 http://www.usr.com/emailsupport/de 8:00 - 18:00
Monday - Friday
Turkey --- http://www.usr.com/emailsupport/tk  
United Arab Emirates +971 0800 877 63 http://www.usr.com/emailsupport/me

12:00 - 22:00
Monday - Friday

United Kingdom +44 0870 844 4546 http://www.usr.com/emailsupport/uk 8:00 - 18:00
Monday - Friday

For current support contact information, go to the following Web site:

http://www.usr.com/emailsupport