My router is not responding after I performed a firmware upgrade.

Solution 1:

It is possible that the upgrade process did not complete before you attempted to access the router configuration pages. Wait two minutes and then try to access the router configuration pages again.

Solution 2:

Unplug and then plug back in the power supply of the Wireless Ndx Router. This will reboot the Wireless Ndx Router. Wait for 30 seconds before you attempt to access the configuration pages of the Wireless Ndx Router.

Solution 3:

Press in and hold the Reset button for between five and ten seconds. This will reset the Wireless Ndx Router to the factory default settings. If you applied any personal configuration settings, you will need to make the changes again.

Solution 4:

You may need to release and renew the connection of your computer to the router.

Solution 5:

Check the file size of the firmware file to verify that the entire file downloaded correctly.

Note: The computer that you use for this procedure must be attached to the router using a network cable.

Windows Vista users, perform this procedure.

Windows XP, 2000, and NT users, perform this procedure.

Windows Me, 98, and 95 users, perform this procedure

Windows Vista users:

Perform the following steps to manually install the router's firmware.

1. Write down the path to the folder where you saved the firmware file.
   
   Example: C:\networking\

2. Click Windows Start > Control Panel.

3. Click Network and Internet > Network and Sharing Center > Manage network connections.

4. Right-click the Local Area Connection of the network adapter that connects the computer to the networking device, select Properties.

5. Under This connection uses the following items, select Internet Protocol (TCP/IP) and click Properties.

6. Select Use the following IP address:
   
   In this step you will specify an IP address for the NIC. This address must be on the same subnet as the router. If the IP address of the router is still the default 192.168.2.1, enter 192.168.2.100. If the IP address of the router has been changed, use the first three numbers (octets) from the router's address and change the fourth number to 100. Make sure that the subnet mask is 255.255.255.0.
7. Click OK, then click OK again.

8. Click Windows Start.

9. In the Search box, type Command Prompt and press ENTER.

10. In the result list, double-click Command Prompt.

11. Use the "cd" command to go to the folder where the firmware file is saved using the following syntax:
    
    cd "path to the folder"
    
    and press ENTER.
    
    Example: If the firmware file is located in the folder C:\networking\, you would type:
    cd "C:\networking\" and press ENTER.

12. Type the following command but DO NOT PRESS ENTER: tftp -i 192.168.2.1 put 5464.usr

13. Unplug the power supply of the Wireless Ndx Router.

14. Plug the power supply of the router back in.

15. Immediately press ENTER in the dialog box on your computer to execute the command.

16. You should now see a message stating the image was transferred. Wait for the upgrade to finish. When the Wireless LED turns on, the upgrade is complete.

You must now set IP addressing for the NIC back to "Obtain an IP address automatically."

1. Click Windows Start > Control Panel.

2. Click Network and Internet > Network and Sharing Center > Manage network connections.

3. Right-click the Local Area Connection of the network adapter that connects the computer to the networking device, select Properties.

4. Select Obtain an IP Address Automatically and click OK, then click OK again.

Windows XP, 2000, and NT users:

Perform the following steps to manually install the router's firmware.

1. Write down the path to the folder where you saved the firmware file.
   
   Example: C:\networking\

2. Go to Windows Start > Control Panel > Network Connections.

3. Right-click the Local Area Connection of the network connection that connects the computer to your router and select Properties.

4. On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) and click Properties.

5. Select Use the following IP address:
   
   In this step you will specify an IP address for the NIC. This address must be on the same subnet as the router. If the IP address of the router is still the default 192.168.2.1, enter 192.168.2.100. If the IP address of the router has been changed, use the first three numbers (octets) from the router's address and change the fourth number to 100. Make sure that the subnet mask is 255.255.255.0.

6. Click OK, then click OK again.

7. Click Windows Start > Run.

8. In the Run dialog box, type cmd and click OK.

9. Use the "cd" command to go to the folder where the firmware file is saved using the following syntax:
   
   cd "path to the folder"
   
   and press ENTER.
   
   Example: If the firmware file is located in the folder C:\networking\, you would type:
   cd "C:\networking\" and press ENTER.

10. Type the following command but DO NOT PRESS ENTER: tftp -i 192.168.2.1 put 5464.usr

11. Unplug the power supply of the Wireless Ndx Router.

12. Plug the power supply of the router back in.

13. Immediately press ENTER in the dialog box on your computer to execute the command.

14. You should now see a message stating the image was transferred. Wait for the upgrade to finish. When the Wireless LED turns on, the upgrade is complete.

You must now set IP addressing for the NIC back to "Obtain an IP address automatically."

1. Go to Windows Start > Control Panel > Network Connections.

2. Right-click the Local Area Connection of the NIC that connects the computer to the router and select Properties.

3. On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) and click Properties.

4. Select Obtain an IP Address Automatically and click OK, then click OK again.

Windows Me, 98, and 95 users:

Perform the following steps to manually install the router's firmware.

1. Write down the path to the folder where you saved the firmware file.
   
   Example: C:\networking\

2. On the desktop, right-click Network Places or Network Neighborhood and select Properties.

3. On the Configuration tab, select the NIC that connects the computer to the router and click Properties.

4. Select Use the following IP address:
   
   In this step you will specify an IP address for the NIC. This address must be on the same subnet as the router. If the IP address of the router is still the default 192.168.2.1, enter 192.168.2.100. If the IP address of the router has been changed, use the first three numbers (octets) from the router's address and change the fourth number to 100. Make sure that the subnet mask is 255.255.255.0.

5. Click OK, then click OK again.

6. Click Windows Start > Run.

7. In the Run dialog box, type command and click OK

8. Use the "cd" command to go to the folder where the firmware file is saved using the following syntax:
   
   cd "path to the folder"
   
   and press ENTER.
   
   Example: If the firmware file is located in the folder C:\networking\, you would type:
   cd "C:\networking\" and press ENTER.

9. Type the following command but DO NOT PRESS ENTER: tftp -i 192.168.2.1 put 5464.usr

10. Unplug the power supply of the Wireless Ndx Router.

11. Plug the power supply of the router back in.

12. Immediately press ENTER in the dialog box on your computer to execute the command.

13. You should now see a message in the command prompt stating the image was transferred. Wait for the upgrade to finish. When the Wireless LED turns on, the upgrade is done.

You must now set IP addressing for the NIC back to "Obtain an IP address automatically."

1. On your desktop, right-click Network Places or Network Neighborhood and select Properties.

2. On the Configuration tab, select the NIC that connects the computer to the router and click Properties.

3. On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) and click Properties.

4. Select Obtain an IP Address Automatically and click OK, then click OK again.

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