Know your model and serial number.
| Product | Model Number |
|---|---|
You can find your serial number on the side of the package and on the bottom of the modem.
Go to the Support section of the USRobotics Web site at www.usr.com/support
Many of the most common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your modem. The Support Web pages also contain information on the latest firmware and documentation updates.
Submit your technical support question using an online form, or contact the USRobotics Technical Support Department.
| Country | Webmail | Voice |
|---|---|---|
| United States & Canada | www.usr.com/emailsupport | (888) 428-9450 |
For current support contact information, go to: www.usr.com/emailsupport