Contents:

About the USB Print Server

USB Print Server Installation

Navigating the Web Configuration Utility

Navigating the Bi-Admin Management Utility

Troubleshooting

Product Specifications for USB Print Server

USRobotics Corporation Limited Warranty

Regulatory Information

USB Print Server User Guide

Troubleshooting

For specific operating system platform information, go to the appropriate section.

Windows

Macintosh

Unix

Windows Troubleshooting

The USB Print Server is not appearing in my network.
Possible Solution:
Make sure the USB Print Server is plugged in and receiving power. Make sure the printer is plugged in, receiving power, and turned on.

Possible Solution:
Make sure the USB Print Server is securely connected to the router, switch, or Ethernet network device on your network. A loose connection could keep you from being able to access the USB Print Server. Make sure your router, switch, or Ethernet network device is receiving power and turned on. Try repeating the installation steps.

Possible Solution:
Make sure that your computer has the TCP/IP network protocol installed. If you do not have the TCP/IP network protocol installed, refer to the documentation for your operating system.

Possible Solution:
The USB Print Server might not be receiving an IP address or there might be an IP address conflict with another device on the network. Unplug and then plug back in the power supply for the USB Print Server. This will release the IP address and then allow the USB Print Server to receive a new IP address from the DHCP server of your network.

Possible Solution:
If you are using an Ethernet crossover cable, the USB Print Server may not appear in your network. Make sure that you are using a standard Ethernet cable and not an Ethernet crossover cable. If you are not sure if your Ethernet cable is a standard one or a crossover cable, try connecting the USB Print Server to your network device using a different Ethernet cable.

Possible Solution:
If the USB Print Server still does not appear in your network, repeat the Installation procedure.

The printer does not appear after connecting it to the USB Print Server.
Possible Solution:
Make sure the printer is securely connected to the USB Print Server. A loose connection could keep you from being able to access the printer. Try repeating the installation steps.

The Status LED of the USB Print Server continuously stays lighted.
Possible Solution:
Reset the USB Print Server by unplugging the power supply and plugging it back in. If this doesn’t reset the USB Print Server, restore the factory default settings. Unplug the power supply of the USB Print Server, press and hold in the diagnostic button, and plug the power supply back in. Continue to hold in the Diagnostic button for 10 seconds.

I tried to install the software for Peer-to-Peer printing, but received an error message and the installation was aborted.
Possible Solution:
If you have previously installed the USB Print Server software, you will need to uninstall it before you can install the Peer-to-Peer software. Click Windows Start, Programs, and then USRobotics Print Server. Select Uninstall USB Print Server Driver and then follow the on-screen instructions. When the uninstallation is complete, you will need to reboot your computer. You will then be able to install the Peer-to-Peer software.

Some printing jobs do not print correctly.
Possible Solution:
Make sure you have the correct driver for your printer installed on each computer on your network. Refer to the documentation for your printer to verify this information.

Possible Solution:
If you are using an older, low speed printer, you may need to change a configuration setting. Click Windows Start, Programs, and then USRobotics Print Server. Select Bi-Admin Mangement Utility. Click the Configuration icon and then click the Port tab. Change the Handshake Signal to Busy & Ack and then click OK.

Possible Solution:
Your printer may be configured to start printing after the first page is spooled, which can cause printing problems in certain applications. You will need to change this setting.

Windows 9x, NT, and Me users: Click Windows Start, Control Panel, and then Printers. Select your printer and then click File, Properties, and then Details. Click the Spool Settings button, select Start printing after last page is spooled, and then click OK.

Windows 2000 users: Click Windows Start, Settings, and then Printers. Right-click your printer, click Properties, and then click the Advanced tab. Select Start printing after last page is spooled and then click OK.

Windows XP users: Click Windows Start and then Printers and Faxes. Right-click your printer, click Properties, and then click the Advanced tab. Select Start printing after last page is spooled and then click OK.

Macintosh

Some print jobs are not printing correctly.
Possible Solution:
You may have chosen Binary encoding to print the file. Try using ASCII encoding.

Possible Solution:
Some of the fonts that are included in the file you want to print may not be supported by the printer. Try selecting LaserWriter 7 instead of LaserWriter 8.

I cannot find the USB Print Server's name in the Chooser.
Possible Solution:
Make sure that AppleTalk is on (the button next to Active is highlighted in the Chooser).

Possible Solution:
Make sure that the printer is on and is in the READY state for a few minutes before attempting to print.

Possible Solution:
Make sure that the printer has not been renamed since the last time it appeared in the Chooser.

Possible Solution:
If the printer is on a network with multiple zones, make sure that the correct zone is selected from the AppleTalk Zones box in the Chooser.

My document did not print to the correct printer.
Possible Solution:
Another USB Print Server with the same name may have received your print job. Use the PSTOOL to reconfigure your USB Print Server name and make sure that if you have multiple USB Print Servers, that they all have unique names.

Possible Solution:
Make sure your application output encode is set to ASCII. If not, change it to ASCII.

My document doesn't use the correct fonts when printing.
Possible Solution:
Try changing your printer driver to LaserWriter 7.

My EPS files doesn't use the correct fonts when printing.
Possible Solution:
This is a problem that occurs in some programs. Try downloading the fonts contained in the EPS file before printing the saved EPS file.

I can't select the "Remaining from:" item in the Print Dialog box.
Possible Solution:
If you have selected the Layout value"2 Up" or "4 Up", you cannot access the "Remaining from" item. You must make some other selections to be able to access this item.

A cover page prints either on the first or the last page of the document.
Possible Solution:
Turn the cover page feature off in the application you are attempting to print from.

Possible Solution:
Insert extra page breaks in your document to avoid the cover page printing on the first or last page of your document.

Possible Solution:
You might be having trouble printing using the Apple LaserWriter 8 driver. Install the Apple LaserWriter 7 driver.

I am having trouble printing with the LaserWriter 8.
Possible Solution:
Your application software may not be compatible with the LaserWriter 8 driver or your system may not meet the requirements of the LaserWriter 8 driver. Use the Apple LaserWriter 7 driver instead.

The colors on my printed output do not match the colors on my computer screen.
Possible Solution:
When the printer receives a color file, it tries to match the printed output color to the screen color. Sometimes the printer cannot match up the colors as closely as wanted. To alleviate this problem, perform the following steps:

1. Choose Calibrated Color/Grayscale in the Print pop-up menu within the Print Options dialog box. The printer will make adjustments to match the colors.
2. Check your monitor to make sure all settings (brightness, contrast, etc.) are adjusted correctly.

When I send a print job, I get a PostScript Command error or nothing is printed.
Possible Solution:
Check the communication protocols. The computer, USB Print Server, and printer must all be configured to the same communication protocol (either Binary or ASCII).
To configure your system:

1. Choose which protocol you are going to use. You may not have multiple options, so check your printer.
2. Set your printer to the correct protocol.
3. Use the computer's Print submenu to configure your computer to use the protocol you have chosen.
4. Configure the USB Print Server to use the same protocol as the printer and computer.

Unix

The USB Print Server is not recognized.
Possible Solution:
Make sure there are no NetWare File Servers that do not have TCP/IP support between the USB Print Server and the Unix host.

Possible Solution:
Make sure the network cable that you are using to connect the USB Print Server to the Ethernet network device is functioning properly.

Possible Solution:
Use the Ping command to see if the USB Print Server is being seen as a valid device on the network.

The IP Address of the USB Print Server is unknown and the USB Print Server is being moved to a new network environment.
Possible Solution:
Perform the following steps to reset the USB Print Server to the factory default settings:

1. Enter the command
   
   arp -s yyy.yyy.yyy.yyy 00:c0:49:xx:xx:xx
   
   where yyy.yyy.yyy.yyy is the new IP address that should be assigned to the USB Print Server and 00:c0:49:xx:xx:xx is the MAC address of the USB Print Server. The MAC address can be found on a sticker on the bottom of the USB Print Server.
   
   Note: Windows NT uses "-" instead of ":" in the MAC address.
   
   
2. Enter the commands
   
   ftp yyy.yyy.yyy.yyy
   ftp>get DEFAULTC
   ftp>quit
   
   This will reset the configuration to the factory default settings. This will also reset the default IP address to 0.0.0.0
   
   
3. You can now configure the USB Print Server for the new network environment.
   

Are You Still Having Problems?

1. Go to the USRobotics Web site at www.usr.com.

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product.

2. Call the USRobotics Technical Support Department.

Technical questions about USRobotics products can also be answered by technical support specialists.

 

Country	Voice	Online	Support Hours
United States	(888) 216-2850	http://www.usr.com/emailsupport	9:00 A.M. - 5:00 P.M., Monday - Friday CST
Canada	(888) 216-2850	http://www.usr.com/emailsupport	9:00 A.M. - 5:00 P.M., Monday - Friday CST

To obtain the most current support information, including procedures to obtain an Return Material Authorization, visit the USRobotics Web site: http://www.usr.com