Troubleshooting

I can't connect to the Broadband Router.

Possible Solution:

Make sure the Broadband Router is properly installed, the LAN connections are okay, and the power cord is plugged in.

Possible Solution:

Make sure that your PC and the Broadband Router are on the same network. Initiate the DHCP function and retrieve the IP address automatically.

Possible Solution:

Make sure that your PC is using an IP address that is within the default range of 192.168.123.xxx. Make sure the address of the subnet mask is 255.255.255.0. To verify these settings, click Windows Start, Settings, then Control Panel. Double-click the Network icon, select the TCP/IP protocol for your network, and click Properties.

If you are still unable to connect to the Broadband Router, refer to the ping procedure below.

I can't login to the configuration utility of my Broadband Router because I do not have the default password.

Possible Solution:

The default login password is admin.

If you have previously changed this password and have forgotten it, you will need to reset the Broadband Router to its original factory settings. For information on how to rest your Broadband Router, click here.

I can't access the Internet through the broadband router.

Possible Solution:

Make sure the network cable and the power cord are connected correctly. Make sure the Ethernet cable is correctly connected to the PC and to a LAN port on the Broadband Router.

If you are still unable to access the Internet, refer to the ping procedure below.

My Broadband Router is not communicating with my analog or ISDN modem.

Possible Solution:

Make sure the cables are all correctly installed. If this does not correct the problem, open the Configuration Utility, click Toolbox, and then click Reboot. This will restart the Broadband Router and then it should communicate with your analog or ISDN modem.

I can't access the Internet using an analog or ISDN modem.

Possible Solution:

Make sure you do not have an Ethernet cable plugged into the WAN port of the Broadband Router. You cannot have a modem cable and an Ethernet cable connected at the same time. You can also reset the modem by unplugging it for at least three seconds then plugging it back in.

I can't access the Internet using a broadband modem.

Possible Solution:

Make sure you do not have a modem cable plugged into the modem port of the Broadband Router. You cannot have a modem cable and an Ethernet cable connected at the same time.

My Broadband Router is not acknowledging my printer.

Possible Solution:

Make sure the cables are all correctly installed. If this does not correct the problem, open the Configuration Utility, click Toolbox, and then click Reboot. This will restart the Broadband Router and then it should communicate with your printer.

I can't access a printer or files that are being shared.

Possible Solution:

Check each PC and make sure that file and print sharing has been enabled. Make sure you have the correct drivers for the printer loaded onto each machine in the network that will use the printer.

I cannot print any documents after installing the print server software and attaching my printer to the Broadband Router.

Possible Solution:

1. Disable bi-directional mode of your printer driver.
2. Enable the printer driver so that the spool is managed by the Windows print manager.

If these methods do not work, you may try to use a compatible printer driver contained in the Windows operating system. Contact your printer manufacturer for the most compatible driver that matches your printer.

Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict. Check the address in the configuration utility and make any necessary corrections using the console mode. After you have made the corrections, continue with the ping procedure.

1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users should type command and click OK. Windows NT and 2000 users should type cmd and click OK.
2. Type Ping 127.0.0.1. This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, disconnect the router and then repeat the installation procedure.
3. Type Ping followed by your IP address. This will ensure that your PC is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected and that all the correct drivers are installed.
4. Type Ping followed by your gateway address to check the communication with your gateway. The default gateway address is 192.168.123.254. This will ensure that you can connect to other machines and can get to the broadband router. If you can establish communication with the Broadband Router, you can access the Administration page and configure the settings. If you cannot complete this ping, make sure the power cord of the Broadband Router is plugged in and that it is properly connected to your PC or Macintosh.
5. Type Ping followed by the outside Internet address of your broadband router. This is the address that is provided either by your ISP or by the outside LAN. This procedure will ensure that your Broadband Router is functioning properly and allowing traffic to pass through.
6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

Are You Still Having Problems?

1. Contact the USRobotics Technical Support Department

Voice support:
In the United States:
(801) 401-1143
8:00 AM - 7:00 PM CST Monday - Friday

USR-Walnut
528 Spanish Ln
Walnut, CA 91789

For current support contact information, go to the following web site:

http://www.usr.com/emailsupport

2. Call the Dealer Who Sold You this USRobotics Product

The dealer may be able to troubleshoot the problem over the phone or may request that you bring the product back to the store for service.