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I can't connect to the Broadband Router.
Make sure the Broadband Router is properly installed, the LAN connections are okay, and the power cord is plugged in.
Make sure that your PC and the Broadband Router are on the same network. Initiate the DHCP function and retrieve the IP address automatically.
Make sure that your PC is using an IP address that is within the default range of 192.168.123.xxx. Make sure the address of the subnet mask is 255.255.255.0. To verify these settings, click Windows Start, Settings, then Control Panel. Double-click the Network icon, select the TCP/IP protocol for your network, and click Properties.
If you are still unable to connect to the Broadband Router, refer to the ping procedure below.
I can't login to the configuration utility of my Broadband Router because I do not have the default password.
The default login password is admin.
If you have previously changed this password and have forgotten it, you will need to reset the Broadband Router to its original factory settings. For information on how to rest your Broadband Router, click here.
I can't access the Internet through the broadband router.
Make sure the network cable and the power cord are connected correctly. Make sure the Ethernet cable is correctly connected to the PC and to a LAN port on the Broadband Router.
If you are still unable to access the Internet, refer to the ping procedure below.
My Broadband Router is not communicating with my analog or ISDN modem.
Make sure the cables are all correctly installed. If this does not correct the problem, open the Configuration Utility, click Toolbox, and then click Reboot. This will restart the Broadband Router and then it should communicate with your analog or ISDN modem.
I can't access the Internet using an analog or ISDN modem.
Make sure you do not have an Ethernet cable plugged into the WAN port of the Broadband Router. You cannot have a modem cable and an Ethernet cable connected at the same time. You can also reset the modem by unplugging it for at least three seconds then plugging it back in.
I can't access the Internet using a broadband modem.
Make sure you do not have a modem cable plugged into the modem port of the Broadband Router. You cannot have a modem cable and an Ethernet cable connected at the same time.
My Broadband Router is not acknowledging my printer.
Make sure the cables are all correctly installed. If this does not correct the problem, open the Configuration Utility, click Toolbox, and then click Reboot. This will restart the Broadband Router and then it should communicate with your printer.
I can't access a printer or files that are being shared.
Check each PC and make sure that file and print sharing has been enabled. Make sure you have the correct drivers for the printer loaded onto each machine in the network that will use the printer.
I cannot print any documents after installing the print server software and attaching my printer to the Broadband Router.
Possible Solution:Some printer drivers use bi-directional mode or bypass the operating systems' port monitor. These types of drivers are not compatible with the operation of the print server software. Most of these incompatibilities can be solved by using one or all of the following methods:
If these methods do not work, you may try to use a compatible printer driver contained in the Windows operating system. Contact your printer manufacturer for the most compatible driver that matches your printer.
Troubleshooting Ping Procedure
If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict. Check the address in the configuration utility and make any necessary corrections using the console mode. After you have made the corrections, continue with the ping procedure.
Are You Still Having Problems?
1. Contact the USRobotics Technical Support Department
For current support contact information, go to the following web site:
2. Call the Dealer Who Sold You this USRobotics Product
The dealer may be able to troubleshoot the problem over the phone or may request that you bring the product back to the store for service.