For specific operating system platform information, go to the appropriate
The USB Print Server is not appearing in my
Make sure the USB Print Server is plugged in and receiving power. Make
sure the printer is plugged in, receiving power, and turned on.
Make sure the USB Print Server is securely connected to the router, switch,
or Ethernet network device on your network. A loose connection could keep
you from being able to access the USB Print Server. Make sure your router,
switch, or Ethernet network device is receiving power and turned on. Try
repeating the installation steps.
Make sure that your computer has the TCP/IP network protocol installed.
If you do not have the TCP/IP network protocol installed, refer to the
documentation for your operating system.
The USB Print Server might not be receiving an IP address or there might
be an IP address conflict with another device on the network. Unplug and
then plug back in the power supply for the USB Print Server. This will
release the IP address and then allow the USB Print Server to receive
a new IP address from the DHCP server of your network.
If you are using an Ethernet crossover cable, the USB Print Server may
not appear in your network. Make sure that you are using a standard Ethernet
cable and not an Ethernet crossover cable. If you are not sure if your
Ethernet cable is a standard one or a crossover cable, try connecting
the USB Print Server to your network device using a different Ethernet
If the USB Print Server still does not appear in your network, repeat
the Installation procedure.
The printer does not appear after connecting
it to the USB Print Server.
Make sure the printer is securely connected to the USB Print Server. A
loose connection could keep you from being able to access the printer.
Try repeating the installation steps.
The Status LED of the USB Print Server continuously
Reset the USB Print Server by unplugging the power supply and plugging
it back in. If this doesnt reset the USB Print Server, restore the
factory default settings. Unplug the power supply of the USB Print Server,
press and hold in the diagnostic button, and plug the power supply back
in. Continue to hold in the Diagnostic button for 10 seconds.
I tried to install the software for Peer-to-Peer
printing, but received an error message and the installation was aborted.
If you have previously installed the USB Print Server software, you will
need to uninstall it before you can install the Peer-to-Peer software.
Click Windows Start, Programs, and then USRobotics
Print Server. Select Uninstall USB Print Server Driver and
then follow the on-screen instructions. When the uninstallation is complete,
you will need to reboot your computer. You will then be able to install
the Peer-to-Peer software.
Some printing jobs do not print correctly.
Make sure you have the correct driver for your printer installed on each
computer on your network. Refer to the documentation for your printer
to verify this information.
If you are using an older, low speed printer, you may need to change a
configuration setting. Click Windows Start, Programs, and
then USRobotics Print Server. Select Bi-Admin Mangement Utility.
Click the Configuration icon and then click the Port tab.
Change the Handshake Signal to Busy & Ack and then click OK.
Your printer may be configured to start printing after the first page
is spooled, which can cause printing problems in certain applications.
You will need to change this setting.
Windows 9x, NT, and Me users: Click
Windows Start, Control Panel, and then Printers.
Select your printer and then click File, Properties, and
then Details. Click the Spool Settings button, select
Start printing after last page is spooled, and then click OK.
Windows 2000 users: Click Windows
Start, Settings, and then Printers. Right-click
your printer, click Properties, and then click the Advanced tab.
Select Start printing after last page is spooled and then click
Windows XP users: Click Windows
Start and then Printers and Faxes. Right-click your printer,
click Properties, and then click the Advanced tab. Select Start
printing after last page is spooled and then click OK.
Some print jobs are not printing correctly.
You may have chosen Binary encoding to print the file. Try using ASCII
Some of the fonts that are included in the file you want to print
may not be supported by the printer. Try selecting LaserWriter 7 instead
of LaserWriter 8.
I cannot find the USB Print Server's name in
Make sure that AppleTalk is on (the button next to Active is highlighted
in the Chooser).
Make sure that the printer is on and is in the READY state for a few minutes
before attempting to print.
Make sure that the printer has not been renamed since the last time it
appeared in the Chooser.
If the printer is on a network with multiple zones, make sure that the
correct zone is selected from the AppleTalk Zones box in the Chooser.
My document did not print to the correct printer.
Another USB Print Server with the same name may have received your print
job. Use the PSTOOL to reconfigure your USB Print Server name and make
sure that if you have multiple USB Print Servers, that they all have unique
Make sure your application output encode is set to ASCII. If not, change
it to ASCII.
My document doesn't use the correct fonts when
Try changing your printer driver to LaserWriter 7.
My EPS files doesn't use the correct fonts when
This is a problem that occurs in some programs. Try downloading the fonts
contained in the EPS file before printing the saved EPS file.
I can't select the "Remaining from:"
item in the Print Dialog box.
If you have selected the Layout value"2 Up" or "4 Up",
you cannot access the "Remaining from" item. You must make some
other selections to be able to access this item.
A cover page prints either on the first or
the last page of the document.
Turn the cover page feature off in the application you are attempting
to print from.
Insert extra page breaks in your document to avoid the cover page printing
on the first or last page of your document.
You might be having trouble printing using the Apple LaserWriter 8 driver.
Install the Apple LaserWriter 7 driver.
I am having trouble printing with the LaserWriter
Your application software may not be compatible with the LaserWriter 8
driver or your system may not meet the requirements of the LaserWriter
8 driver. Use the Apple LaserWriter 7 driver instead.
The colors on my printed output do not match
the colors on my computer screen.
When the printer receives a color file, it tries to match the printed
output color to the screen color. Sometimes the printer cannot match up
the colors as closely as wanted. To alleviate this problem, perform the
- Choose Calibrated Color/Grayscale in the Print pop-up menu
within the Print Options dialog box. The printer will make adjustments
to match the colors.
- Check your monitor to make sure all settings (brightness, contrast,
etc.) are adjusted correctly.
When I send a print job, I get a PostScript
Command error or nothing is printed.
Check the communication protocols. The computer, USB Print Server, and
printer must all be configured to the same communication protocol (either
Binary or ASCII).
To configure your system:
- Choose which protocol you are going to use. You may not have multiple
options, so check your printer.
- Set your printer to the correct protocol.
- Use the computer's Print submenu to configure your computer to use
the protocol you have chosen.
- Configure the USB Print Server to use the same protocol as the printer
The USB Print Server is not recognized.
Make sure there are no NetWare File Servers that do not have TCP/IP support
between the USB Print Server and the Unix host.
Make sure the network cable that you are using to connect the USB Print
Server to the Ethernet network device is functioning properly.
Use the Ping command to see if the USB Print Server is being seen as a
valid device on the network.
The IP Address of the USB Print Server is unknown
and the USB Print Server is being moved to a new network environment.
Perform the following steps to reset the USB Print Server to the factory
- Enter the command
arp -s yyy.yyy.yyy.yyy 00:c0:49:xx:xx:xx
where yyy.yyy.yyy.yyy is the new IP address that should be assigned
to the USB Print Server and 00:c0:49:xx:xx:xx is the MAC address
of the USB Print Server. The MAC address can be found on a sticker on
the bottom of the USB Print Server.
Note: Windows NT uses "-"
instead of ":" in the MAC address.
- Enter the commands
This will reset the configuration to the factory default settings. This
will also reset the default IP address to 0.0.0.0
- You can now configure the USB Print Server for the new network environment.
Are You Still Having Problems?
1. Go to the USRobotics Web site at www.usr.com.
Many of the most common difficulties users experience have been addressed
in the FAQ and Troubleshooting Web pages for your specific product.
2. Call the USRobotics Technical Support Department.
Technical questions about USRobotics products can also be answered
by technical support specialists.
To obtain the most current support information, including procedures to
obtain an Return Material Authorization, visit the USRobotics Web site: