I can't connect to the Configuration
Utility of the 4-Port Broadband Router.
Make sure all the Ethernet cables are properly and securely connected
and the power cord is plugged in.
Make sure that you correctly performed all the steps in the Before
you begin section of this Guide. If you have a Static IP address and did
not select the Obtain an IP address automatically option for your
computer, you will not be able to connect to the 4-Port Broadband Router.
Make sure that your PC is using an IP address that is within the default
range of 192.168.123.xxx. Make sure the address of the subnet mask is
255.255.255.0. If necessary, the Default Gateway and the DNS server data
should also match the information you collected earlier. To verify all
these settings, perform the following steps:
Windows 95, 98, or Me Users:
Click Windows Start and then Run. Type winipcfg and
click OK. Check the IP Address, Subnet Mask, Default Gateway, and
DNS server data to make sure they are correct. If the information is not
correct, click Release All and then click Renew All.
Windows NT, 2000, or XP Users:
Click Windows Start and then Run. Type cmd and click
OK. At the DOS prompt, type
ipconfig /all. Check the IP Address, Subnet Mask, Default Gateway,
and DNS server data to make sure they are correct. If the information
is not correct, type
ipconfig /release and press Enter. Then, type ipconfig /renew
and press Enter.
If you are still unable to connect to the 4-Port Broadband Router, refer to
the ping procedure below.
You need to verify the connection setting of your Web browser
and that the HTTP Proxy feature of your Web browser is disabled. You need
to do this so that your Web browser can read the configuration pages inside
your 4-Port Broadband Router. Launch your Web browser.
Internet Explorer users: Click Tools,
Internet Options, and then the Connections tab. Select Never
dial a connection, click Apply, and then click OK. Click
Tools again, then click Internet Options. Click the Connections
tab, and click the LAN Settings button. Clear all the check boxes
and click OK. Click OK.
Netscape Navigator users: Click Edit,
Preferences, and then double-click Advanced in the Category
window. Click Proxies, select Direct connection to the Internet,
and then click OK. Click Edit again, then click Preferences.
Under Category, double-click Advanced, then click Proxies.
Select Direct connection to the Internet and click OK.
I can't access the Internet.
Make sure the power cord and all the Ethernet cables are connected
correctly. This includes the cables connecting the 4-Port Broadband Router, the
modem, and all the PCs.
You can also reboot the 4-Port Broadband Router by unplugging and plugging in
the power supply. If you are still unable to access the Internet, refer
to the Troubleshooting Ping Procedure section in this Guide and refer
to the documentation for your modem.
I do not know if my assigned
IP Address is Static or Dynamic.
If you have Cable or DSL service, you most likely have a Dynamic
IP address. You should always check with your service provider to verify
this information, since some providers will assign Static IP addresses.
If you have a Dynamic IP address, select Dynamic IP Address in
the WAN Setup area of the Configuration Utility and the 4-Port Broadband Router
will automatically obtain the information it needs from your service provider.
If you have a Static IP address, select Static IP Address in the
WAN Setup area of the Configuration Utility. You will need to refer to
the network connection information you collected earlier and manually
enter this information.
My Cable or DSL service is not
working, but I need to access the Internet.
If you have an external analogue modem and dial-up Internet service,
you can still access the Internet. Connect the external analogue modem
according to the procedure described in this Guide. Open a Web browser
and type http://192.168.123.254 to access the Configuration Utility.
Click Setup, WAN, and then select Dial-up Modem.
Enter the appropriate information for your dial-up Internet Service Provider
While trying to check my network
configuration settings in Windows Me or XP, I cant find the Network
The default setting in Windows Me and XP is to not show all of
the icons within the Control Panel. Click Windows Start, Settings,
and then Control Panel. Within Control Panel, click View all
Control Panel options on the left side of the screen. All the Control
Panel icons should now be visible.
I do not know how to
configure the TCP/IP protocol to work with the 4-Port Broadband Router.
You have the TCP/IP protocol installed, but it is not configured to work
with the 4-Port Broadband Router.
- Click Windows Start, Settings, then click Control
- Double-click the Network icon. Click the Configuration
tab and select the TCP/IP line that has been assigned to your network
- Click the Properties button to set the TCP/IP protocol for
the 4-Port Broadband Router.
- There are two setting methods to configure the IP:
- To obtain the IP automatically through the DHCP server, perform the
Click the IP Address tab, and select Obtain an IP address
automatically. This is the preferred method for configuring PCs.
- To configure the IP manually, perform the following steps:
- Click the IP Address tab. Click Specify an IP address.
Enter values in the IP Address field and in the Subnet Mask field.
The default IP address of this product is 192.168.123.254. You should
use 192.168.123.xxx (xxx is between 100 and 199) for IP Address field
and 255.255.255.0 for Subnet Mask field.
- Click the Gateway tab. Add the IP address of this product
(default IP is 192.168.123.254) in the New gateway field and click
Contact your ISP to get the necessary DNS values. Click the DNS
Configuration tab. Add the DNS values into the DNS Server Search
Order field and click Add.
After installing the TCP/IP communication protocol, you can use the ping
command to check if your PC has successfully connected to the 4-Port Broadband Router.
Troubleshooting Ping Procedure
If at any time during the ping procedure you do not receive a return
message for a successful ping, this means that the address you are pinging
has been changed and is causing a conflict. Check the address in the configuration
utility and make any necessary corrections using the console mode. After
you have made the corrections, continue with the ping procedure.
- Click Windows Start and then click Run. In the Run
dialog box, Windows 95, 98, and Me users should type command and click
OK. Windows NT, 2000, and XP users should type cmd and click
- Type Ping 127.0.0.1. This is your local host address and this
will ensure that the TCP/IP protocol is installed and functioning properly.
If you cannot complete this ping, disconnect the router and then repeat
the installation procedure.
- Type Ping followed by your IP address. This will ensure that
your PC is responding to requests. If you cannot complete this ping,
make sure all the cables are properly connected and that all the correct
drivers are installed.
- Type Ping followed by your gateway address to check the communication
with your gateway. The default gateway address is 192.168.123.254. This
will ensure that you can connect to other machines and can get to the
4-Port Broadband Router. If you can establish communication with the 4-Port Broadband Router, you can access the Administration page and configure the settings.
If you cannot complete this ping, make sure the power cord of the 4-Port Broadband Router is plugged in and that it is properly connected to your PC or
- Type Ping followed by the outside Internet address of your
4-Port Broadband Router. This is the address that is provided either by your
ISP or by the outside LAN. This procedure will ensure that your 4-Port Broadband Router is functioning properly and allowing traffic to pass through.
- Type Ping followed by your known DNS server address. This
will allow you to resolve valid Internet host names to IP addresses
and to verify that you can access the Internet.