This page has been designed for printability. To print this document, click the Print button on your browser's toolbar. When you are finished, click the Close Window button located at the upper-right or bottom of the page to close this window and return to the previous page.

I cannot print to a network printer attached to my gateway in Windows Vista, XP or 2000.

Solution 1:

Ensure that your printer is installed correctly and powered on.

Solution 2:

Check that your printer has sufficient ink and paper. A printer connected to the print server cannot send its status to your computer.

Solution 3:

Reboot the gateway by unplugging the power cord. Wait at least 30 seconds before plugging it in again. This will clear the print queue of any pending documents.

Solution 4:

Make sure that you’ve entered the Printer location URL address correctly (The URL information is case-sensitive and must be entered exactly as it is listed on the Printer Server page from the Device menu).

Solution 5:

Make sure that your PC firewall is configured to trust your Local Area Network (LAN) or disabled.

Solution 6:

Printers attached to the product must be non-host-based and must be installed with drivers that support a Page Descriptor Language (PDL) such as PostScript or PCL. Check the website for your printer manufacturer to see if they have drivers available that support a PDL.

Solution 7:

Note: Windows Vista Users must have administrative privledges on their machine to peform these steps.

  1. Do one of the following:

    Windows Vista Users: Click Windows Start > Control Panel > Hardware and Sound > Printers.

    Windows XP Users: Click Windows Start > Printers and Faxes.

    Windows 2000 Users: Click Windows Start > Settings > Printers.

  2. Do one of the following: ( is the Default IP Address. If you have changed the default IP address, it will appear instead)

    Windows Vista Users: Right-click on My_Printer on and click Run as administrator > Properties.

    Windows XP and 2000 Users:Right-click on My_Printer on and click Properties.

  3. Click the Advanced tab, make sure that Enable advanced printing features is disabled, and then click Print Processor.

  4. For Default data type, select RAW, and click OK.

  5. Click Apply, then click OK.


Was this FAQ helpful? (1 = not helpful, 5 = very helpful)
1   2   3   4   5  
Did it resolve your problem?
Yes Yes   No   Not sure (haven't tried it yet)  
Additional Comments (255 characters maximum)

Close Window