This page has been designed for printability. To print this document, click the Print button on your browser's toolbar. When you are finished, click the Close Window button located at the upper-right or bottom of the page to close this window and return to the previous page.
This document provides troubleshooting solutions for your USRobotics wireless products.
My computer does not recognize the Wireless PC Card or PCI Adapter.
The PC Card or PCI Adapter does not work properly.
Check the PCMCIA services and be certain the PC Card is not in use before removing it. The laptop will lock up if the PC Card is in use and is removed. Reinstall the PC Card or PCI Adapter. You will hear a beep if the card is properly inserted into the PCMCIA slot.
The power LED indicator will be solidly lighted or flashing if the cable is properly connected. For Windows 2000, NT, and ME, ensure that a PCMCIA card service driver is installed in your computer. Perform the following steps to check for the service driver:
The Wireless PC Card or PCI Adapter cannot communicate with other computers linked via Ethernet in the Infrastructure configuration.
My computer does not recognize the Access Point after I changed the settings.
Ensure that the LAN Configuration utility is installed. Ensure that you are contacting the correct Access Point and using the correct MAC address. Ensure that the correct passphrase and encryption option are being used. If you changed the settings in the configuration of the Access Point, you must also change the settings of every PC Card or PCI Adapter attached to this network. The settings of the PC Cards or PCI Adapters must match the new settings of the Access Point.
My Computer is not finding the correct driver files for the PC Card or PCI Adapter in Windows NT.
When you are prompted for the NT files for the PC Card or PCI Adapter, type D:\i386 and click Continue. You will be prompted again for the NT files. This time, type D:\driver and click Continue.
I am unable to enter the Access Point HTML Configuration Utility.
Ensure that you are entering the correct user name and passphrase. These fields are case sensitive.
My Access Point is not appearing in the list when I scan for it.
You may be on a computer that is too far away from the Access Point. Try moving closer to the Access Point and repeating the scan procedure.
My computer is not acknowledging my Access Point.
Make sure that the Access Point is plugged into a power source and is properly installed. It may be necessary to remove the associated programs, uninstall the Access Point, and repeat the installation procedure. Unplug the Access Point to clear the information and then plug the Access Point back in.
Are You Still Having Problems?
1. Call the USRobotics Technical Support Department
Technical questions about USRobotics's products can be answered by technical support specialists.
In the United States:
For current support contact information, go to the following web site:
2. Call the Dealer Who Sold You this USRobotics Product
The dealer may be able to troubleshoot the problem over the phone or may request that you bring the product back to the store for service.
= USRobotics has thoroughly tested this driver with the supported hardware and has verified compatibility with Windows 2000. Because U.S. Robotics wants its customers to take full advantage of the product's functionality, we made the driver available.