USR5686E, USR325686E 56K V.92 External Faxmodem

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Warranty: 2 Year

Spare Parts

Power Supply
Power Supply

Documents and FAQs

  • Check the old modem is uninstalled before installation of new modem in 2000/XP?
  • How can I use an external USRobotics modem with a Mac computer?
  • Troubleshooting "no dial tone" error message
  • Internet Call Notification (ICN) Available Downloads
  • Configuring your Broadband Router for use with Analog Modems
  • V.92 FAQs
  • V.90 Technology
  • CommWorks HiPer DSP and DSP Multispan server code
  • Additional Support

    If the support information in this section doesn't help you solve your issue, you can contact a USR Help Desk Technician directly.

    Verify your product

    Do you know which modem you have? Verify that the Product Number (#) on the bottom of the modem is 64-005686-05R (NOTE: Model E). If the code is 64-005686-06R (NOTE: Model G) go to the USR5686G support page.

    Manuals and other Documents

    OS Compatibility




    2012 R2







    Vista 64


    XP 64




    98 SE

    98 FE






    Installation for 32 and 64 bit Win 10, Windows 8, Windows 7, Server 2008, Server 2011, Server 2012, Server 2012 R2, Server 2016

    The modem will install using the default driver provided by Windows .

    Installation file version - Windows Vista 32 bit, and Vista 64 bit
    Note: The modem will initially install using the default driver provided by Windows Vista. Our enhanced driver is available by following the instructions below:
    1. Download the file to a temporary location on your computer's hard disk drive.
    2. Double-click the file and follow the USRobotics Modem Installation Wizard to update modem driver.
    USR5686v6.04.62.3.exe1.1 MB 08-02-07
    Version - Win 95, 98, NT, 2000, Me, XP, Server 2003, XP 64 bit, and Server 2003 64 bit INF file
    Note: USRobotics Internet Call Notification, Control Center, and BVRP PhoneTools are not supported on a 64-bit operating system.
    1. Download the file to a temporary location on your computer's hard disk drive such as C:\temp and extract the files.
    2. In Control Panel, double-click Modems and remove all Sportster modems.
    3. Shutdown the computer, connect and turn on the modem, and restart the computer.
    4. When prompted, choose Driver from disk provided by hardware manufacturer or search for the best driver and click OK.
    5. Click Browse to find the location of the saved USR5686E.inf file located on your computer's hard disk drive.
    6. Select the U.S. Robotics 56K fax external and then follow the prompts to finish the installation.
    USR5686E.zip6 KB 07-06-06


    Updating your V.92 modem's firmware ensures optimal compatibility with your ISP and will improve your modem's performance.
    V.92 Update - Version 5.4.79
    Windows users: To update your V.92 modem, download the flasher below, run the .exe file, and follow the on-screen instructions.

    Linux users: To update your V.92 modem, simply download the flasher below. Extract the *.gz file, and follow the instructions in the README file.

    Release Notes1 KB 02-18-09
    Windows 5686 Flasher306 KB 03-18-08
    Linux 5686 Flasher169 KB 03-18-08
    Linux 5686 Flasher Checksum1 KB 03-18-08

    Firmware Archive

    Stand alone flasher - Version 5.4.76
    Windows 5686 Flasher290 KB 07-25-06
    Linux 5686 Flasher168 KB 07-25-06
    You may use our automated utility to update your modem. Your Installation CD-ROM has ControlCenter. If you do not have your Installation CD-ROM, you can download ControlCenter below. ControlCenter will guide you through the update process.
    ControlCenter7.7 MB03-15-03
    Stand alone flasher - Version 5.4.62
    Windows 5686 Flasher304 KB 03-25-04
    Linux 5686 Flasher168 KB 03-25-04
    Linux 5686 Flasher Checksum1 KB 03-25-04


    BVRP PhoneTools
    Modem communications application
    BVRP PhoneTools

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    Electronic product documentation is provided as a courtesy to USRobotics customers. These are electronic versions of the original documentation. Some of the information contained within this documentation, including the support contact information, is subject to change.