Network Settings and Software Installation
Configuring the Broadband Router
Frequently Asked Questions >
USRobotics Corporation Limited Warranty
Broadband Router User Guide
(Windows 95, 98, 2000, NT, Me, and Macintosh)
Frequently Asked Questions
Question: What can I do if the broadband router can't
obtain an IP address from my ISP?
- Make sure that your broadband modem, analog modem, or ISDN modem is connected
- Try unplugging then plugging back in your cable or DSL modem in order to
- If you are using dynamic IP addressing, make sure that your cable or DSL
modem is DHCP-capable.
- Some ISPs require that you use a registered MAC address.
Question: What can I do if the specified installation
procedure did not work?
- Try unplugging then plugging in your cable or DSL modem in order to reset
- Restore the factory default settings of the broadband router by holding
in the reset button for at least 3 seconds.
Question: What type of cable do I need to use to connect
my broadband modem to the broadband router?
Some types of broadband modems require that you use a cross-over cable to
connect to the broadband router. Contact your ISP to determine which type of
cable you must use.
Question: How do I access the Configuration Utility
if I am using a Macintosh?
Macintosh users can access the Configuration Utility in the same manner as
Windows users. Launch your Internet browser and enter the default IP address,
Question: Does the broadband router support IPSEC?
Yes, the broadband router does support IPSEC.
Question: What type of firewall is the broadband router
A: The broadband router uses NAT and TCP/IP port inspections.
Question: What is NAT?
Network Address Translation (NAT) translates multiple IP addresses on the private
LAN to one public address that is sent out to the Internet. This provides security
since the IP address of a computer on the LAN is not transmitted to the Internet.
The user can have multiple private addresses behind the single address that
was provided by the ISP.
Question: What is DMZ?
DMZ stands for Demilitarized Zone. This feature allows one IP Address to be
exposed to the Internet. DMZ allows only one computer to be exposed when multiple
TCP/IP ports need to be open. If you want to use DMZ, you must set computer
with a static IP.
Question: If DMZ is used, does the exposed user share
the public IP with the broadband router?
No, all specific requests are forwarded to the DMZ host.
Question: What should I do if I am unable to access
my email or the web page of my ISP?
You should contact your ISP to get the full URL and then perform the following
- Connect your broadband modem directly to one of your computers.
- Perform the ping command by clicking Windows Start and then Run. In the
Run dialog box, Windows 95, 98, and Me users should type command. Windows
2000 and NT users should type cmd. All users should then enter the following
command: ping xxx, where xxx is the complete URL for your ISP.
- After you get the IP Address, enter the IP address on the mail server option
or the Internet browser.
Question: Why can't I access the Configuration Utility?
You may have to remove the proxy settings or the dial-up settings on your
Question: Are PPTP packets passed through or actively
routed by the broadband router?
PPTP packets are allowed to pass through by the broadband router.
Question: What is the maximum number of users that the
broadband router will allow?
If you attach additional hubs to the broadband router, up to 253 separate
users can connect to the broadband router.
Question: Is the broadband router compatible across
Any platform that supports Ethernet & TCP/IP is compatible with the broadband
Question: Will the broadband router allow you to use
your own public IPs and Domain or do you have to use the IPs provided by the
The broadband router mode allows for customization of your public IPs and
Question: How many ports can be forwarded at the same
You can forward 12 ports at the same time.
Question: Can the broadband router be used in place
of a modem?
No, the broadband router must be used with a broadband modem, an analog modem,
or an ISDN modem.
Question: What are the advanced features?
The advanced features of the broadband router include Dynamic Routing, Static
Routing, DMZ Host, Port filters, Port forwarding, and Port pass-through.
Question: How big is the memory buffer in the broadband
Question: Is there a syslog feature for the broadband
There is a system log in the Toolbox section of the Configuration Utility.
Question: How can I determine if I have static or DHCP(dynamic)
You can check in the Status section of the Configuration Utility or you can
contact your ISP for this information.