USRobotics
       

Contents:

About the 22 Mbps Wireless PC Card, PCI Adapter, and Access Point

Network Configuration and Planning

Adapter Installation and Configuration for Windows 98 SE/2000/Me/XP

22 Mbps Wireless Configuration Utilities

Troubleshooting

Glossary

Product Specifications for 22 Mbps Wireless PC Card and PCI Adapter

Product Specifications for 22 Mbps Wireless Access Point

USRobotics Corporation Limited Warranty

Federal Communications Commission Statement

22 Mbps Wireless PC Card, PCI Adapter, and Access Point User Guide

Troubleshooting

I accidentally clicked Cancel during the installation procedure for the 22 Mbps Wireless PC Card, PCI Adapter, or Access Point.
Possible Solution:

Remove and reinsert the USRobotics Installation CD-ROM into your CD-ROM drive. Repeat the installation procedure of the software before you install any hardware.

The installation procedure did not begin when I inserted the Installation
CD-ROM.

Possible Solution:

Some programs may keep the autolaunch feature of the Installation CD-ROM from beginning. Close any open applications and reinsert the Installation CD-ROM.

The 22 Mbps Wireless PC Card or PCI Adapter cannot communicate with other computers linked via Ethernet in the Infrastructure configuration.
Possible Solution:

•Ensure that each computer in the wireless network is powered on.
•Ensure that each 22 Mbps Wireless PC Card or PCI Adapter is configured on the same operating radio channel. If the IDs are different, change each 22 Mbps Wireless PC Card or PCI Adapter within the LAN to the new radio channel.
•Ensure that each 22 Mbps Wireless PC Card or PCI Adapter is configured with the same security options.
•Ensure that you can connect to the Wireless Access Point and that the BSSID shows the MAC address of the Wireless Access Point you want to communicate with.
•Ensure that you have a valid IP address for the network you are trying to connect to.
•Ensure TCP/IP is installed. Ensure you are a part of the same domain or workgroup. Ensure that you are automatically obtaining the IP address or that you have a correct IP address and subnet mask. Reset the Wireless Access Point and restart the computer that has a connectivity issue.
Ensure that you have some files available for sharing.
•If you are not using a USRobotics Wireless Access Point, ensure that you can connect to the Access Point and that the preamble mode is set to Long .

I received a message that my computer shares a name with another computer on the wireless network.
Possible Solution:
Each computer on the wireless network must have a different name. Refer to your computer ’s documentation to see how to change the name of your computer.

My computer does not recognize the 22 Mbps Wireless PC Card or PCI Adapter.

Laptop users, the 22 Mbps Wireless PC Card may not be fully inserted into the PC Card slot.
Desktop users, the 22 Mbps Wireless PC Card may not be fully inserted into the PCI Adapter. The PCI Adapter may not be fully inserted into the PCI slot of your computer. You can also try installing the PCI Adapter into a different PCI slot.

My computer does not recognize the 22 Mbps Wireless Access Point after I changed the settings.

Possible Solution:
Ensure that the Access Point Configuration Utility is installed for your 22 Mbps Wireless Access Point and that the Configuration Utility is installed and functioning for your 22 Mbps Wireless PC Cards or PCI Adapters.

Possible Solution:
Ensure that you are contacting the correct 22 Mbps Wireless Access Point by verifying the MAC address.

Possible Solution:
Ensure that the correct password and encryption option are being used. If you changed the settings in the configuration of the 22 Mbps Wireless Access Point, you must also change the settings of every 22 Mbps Wireless PC Card or PCI Adapter attached to this network. The settings of the 22 Mbps Wireless PC Cards or PCI Adapters must match the new settings of the 22 Mbps Wireless Access Point. If you are still experiencing difficulties, reset all of your 22 Mbps Wireless Access Points and wireless network adapters to the default settings and try again.

I am unable to communicate with the 22 Mbps Wireless Access Point.

Possible Solution:
Be sure that each Wireless PC Card or PCI Adapter that you want to connect to the wireless network is set to Infrastructure mode within the Configuration Utility. If your 22 Mbps Wireless PC Cards or PCI Adapters are not set to Infrastructure mode, they will not be able to communicate with the 22 Mbps Wireless Access Point.

Possible Solution:
Your 22 Mbps Wireless Access Point may not be responding. Try resetting the 22 Mbps Wireless Access Point to reactivate it. Press in and hold the RESET button. While holding in the RESET button, unplug the power adapter from the 22 Mbps Wireless Access Point and then plug it back in. Continue to hold the RESET button for about five seconds to restore the factory default settings. When this is performed, the Wireless Activity LED will blink.

Possible Solution:
Be certain the 22 Mbps Wireless Access Point has the correct IP address for your LAN. Check the listed IP address for the 22 Mbps Wireless Access Point in the Configuration Utility.

I am unable to enter the 22 Mbps Wireless Access Point Web Configurator.

Possible Solution:
Be certain that you are entering the correct user name (if there is one) and password. The password field is case-sensitive. There is no default user name or password.

Possible Solution:
Be certain the 22 Mbps Wireless Access Point has the correct IP address for your LAN. Check the listed IP address for the 22 Mbps Wireless Access Point in the Configuration Utility.

My 22 Mbps Wireless Access Point is not appearing in the list when I scan for it.

Possible Solution:
You may be on a computer that is physically too far away from the 22 Mbps Wireless Access Point. Try moving closer to the 22 Mbps Wireless Access Point and repeating the scan procedure. Check any physical connections between the 22 Mbps Wireless Access Point and your modem, router, hub, LAN, or switch.

My computer is not acknowledging my 22 Mbps Wireless Access Point.

Possible Solution:
Be certain that the 22 Mbps Wireless Access Point is plugged into a power source and is properly installed. Make sure the Ethernet cable is securely connected to the Ethernet port on the 22 Mbps Wireless Access Point and to the Ethernet port on your cable or DSL modem, router, hub, or bridge.

The 22 Mbps Wireless Access Point is not receiving any power.

Possible Solution:
Make sure the power supply of the 22 Mbps Wireless Access Point is connected to the power jack on the 22 Mbps Wireless Access Point and to a standard power outlet.

I received a message that my 22 Mbps Wireless Access Point or my computer shares an IP address with another computer on the wireless network.

Possible Solution:
Each computer and 22 Mbps Wireless Access Point on the wireless network must have a different IP address. Refer to your computer's documentation to see how to change the IP address on your computer.

I am unable to communicate with the Access Point.

Possible Solution:
Be sure that each PC Card or PCI Adapter that you want to connect to the wireless network is set to Infrastructure mode within the Configuration Utility. Infrastructure mode is used to add an Access Point to the wireless network configuration for extended range and increased number of computers that can join the network. 802.11b AdHoc mode is used for peer-to-peer network configurations. If your PC Cards or PCI Adapters are set to 802.11b AdHoc mode, they will not be able to communicate with the Access Point.

Possible Solution:
Your 22 Mbps Wireless Access Point may not be responding. Hold in the Reset button on the rear panel for five seconds to reset the 22 Mbps Wireless Access Point to the default settings. Any configuration changes will need to be reapplied. If you are still unable to communicate, unplug the 22 Mbps Wireless Access Point to clear all the information and then plug the 22 Mbps Wireless Access Point back in.


 

Are You Still Having Problems?

1. Go to the USRobotics Web site at www.usr.com.

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product.

2. Call the USRobotics Technical Support Department.

Technical questions about USRobotics products can also be answered by technical support specialists.

 
Country Voice Online Support Hours
United States (801) 401-1143 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Canada (801) 401-1143 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Argentina AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Brazil AT&T Direct + (877) 487-6253 brazil_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Mexico AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Chile AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Colombia AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Costa Rica AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Peru AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Puerto Rico AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Venezuela AT&T Direct + (877) 643-2523 lat_modemsupport@usr.com 9:00 A.M. - 5:00 P.M., Monday - Friday CST

 

Country Voice Online Support Hours
China 10800 650 0217 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Hong Kong 800 908 425 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
India
Delhi
Hyperbad
Calcutta
Chennai
Bombay
Bangalore

11 6284198/ 99/ 18/ 19
40 6261600/ 01/ 02/ 03
33 216 1800/ 01
44 851 5273/ 74
22 8252188/ 93/ 94/ 95
80 2380303/ 04
usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Indonesia 001 803 6310011 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Japan 00531 63 0007 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Korea 00798 6310025 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Malaysia 1800 808514 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Philippines 1800 18888426 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Singapore 800 6363037 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
South Korea 00798 6310025 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Taiwan 00806 31335 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday
Thailand 001 800 631 0009 usraprsupport@usr.com 9:00 A.M. - 5:00P.M. Monday - Friday


Country Telephone Online Hours
Australia 1 800 125030 anza_modemsupport@usr.com 9:00 A.M. - 5:00P.M.
Monday - Friday
Austria 07110 900116 germany_modemsupport@usr.com 8:00 A.M. - 6:00 P.M. Monday - Friday
Belgium
(Flemish)


(French)
+32 (0) 7 023 3545(Flemish)

+32 (0) 7 023 3546(French)

emea_modemsupport@usr.com 9:00 A.M. - 6:00 P.M.
Monday - Friday
Denmark +45 70 10 4030 emea_modemsupport@usr.com 9:00 A.M.- 5:00 P.M.
Monday - Friday
Finland +358 981710015 emea_modemsupport@usr.com 10:00 A.M. - 6:00 P.M. Monday - Friday
France +33 082 507 0693 france_modemsupport@usr.com 9:00 A.M. - 6:00 P.M. Monday - Friday
Germany 0180 567 1548 germany_modemsupport@usr.com 8:00 A.M. - 6:00 A.M. Monday - Friday

Hungary

0108 567 1548
emea_modemsupport@usr.com 8:00 A.M. - 6:00 P.M. Monday - Friday
Ireland +44 870 844 4546 emea_modemsupport@usr.com 9:00 A.M.- 6:00 P.M.
Monday - Friday
Israel
+44 870 844 4546
emea_modemsupport@usr.com 9:00 A.M.- 5:30 P.M.
Monday - Friday
Italy +848 80 9903 italy_modemsupport@usr.com 9:00 A.M.- 6:00 P.M.
Monday - Friday
Luxembourg +352 342 080 8318 emea_modemsupport@usr.com 9:00 A.M. - 6:00 P.M. Monday - Friday
Middle East/Africa +44 870 844 4546 emea_modemsupport@usr.com 9:00 A.M. - 6:00 P.M. Monday - Friday
Netherlands 0900 202 5857 emea_modemsupport@usr.com 9:00 A.M. - 6:00 P.M. Monday - Friday
New Zealand 0800 449535 anza_modemsupport@usr.com 9:00 A.M. 5:00 P.M. Monday - Friday
Norway +47 23 50 0097 emea_modemsupport@usr.com 9:00 A.M. - 5:00P.M.
Monday - Friday
Poland
---
emea_modemsupport@usr.com 8:00 A.M. - 6:00 P.M. Monday - Friday
Portugal +351 (0) 21 415 4034 emea_modemsupport@usr.com 9:00 A.M. - 5:00 P.M. Monday - Friday
Russia +49 180 567 1548 emea_modemsupport@usr.com 8:00 A.M.- 5:00 P.M.
Monday - Friday
Spain 902 11 7964 spain_modemsupport@usr.com 9:00 A.M. - 5:00 P.M. Monday - Friday
Switzerland 0848 840 200 emea_modemsupport@usr.com 9:00 A.M. - 5:30 P.M. Monday - Friday
Sweden +46 (0) 77 128 1020 emea_modemsupport@usr.com 8:00 A.M.- 5:00 P.M.
Monday - Friday
United Kingdom 0870 844 4546 uk_modemsupport@usr.com 9:00 A.M. - 5:30 P.M. Monday - Friday

For current support contact information, go to the following web site:


To obtain the most current support information,including procedures to obtain Service Repair Orders, visit the U.S.Robotics Web site: http://www.usr.com.

= USRobotics has thoroughly tested this driver with the supported hardware and has verified compatibility with Windows 2000. Because USRobotics wants its customers to take full advantage of the product's functionality, we made the driver available.