Contents:

About the 802.11g Wireless Turbo PC Card, PCI Adapter, and Access Point

Network Configuration and Planning

Adapter Installation and Configuration for Windows 98 SE/2000/Me/XP

802.11g Wireless Turbo Configuration Utilities

Troubleshooting and Support

Glossary

Product Specifications for 802.11g Wireless Turbo PC Card and PCI Adapter

Product Specifications for 802.11g Wireless Turbo Multi-function Access Point

USRobotics Corporation Limited Warranty

Regulatory Information

802.11g Wireless Turbo PC Card, PCI Adapter, and Access Point User Guide

Troubleshooting and Support

I accidentally clicked Cancel during the installation procedure for the 802.11g Wireless Turbo PC Card, PCI Adapter, or Access Point.

Possible Solution:
Remove and reinsert the USRobotics Installation CD-ROM into your CD-ROM drive. Repeat the installation procedure of the software before you install any hardware.

The installation procedure did not begin when I inserted the Installation CD-ROM.

Possible Solution:
Some programs may keep the autolaunch feature of the Installation CD-ROM from beginning. Close any open applications and reinsert the Installation CD-ROM. If the Installation CD-ROM interface does not run automatically, click Windows Start and then click Run. In the “Run” dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of “D.”

The 802.11g Wireless Turbo PC Card or PCI Adapter cannot communicate with other computers linked via Wireless in the Infrastructure configuration.

Possible Solution:

• Ensure that each computer in the wireless network is powered on.
  
  
• Ensure that each 802.11g Wireless Turbo PC Card is configured on the same SSID, same level of WEP encryption, and same WEP key. If the SSIDs and levels of WEP encryption are different, change each 802.11g Wireless Turbo PC Card within the LAN to the same SSID, same level of WEP encryption, and same WEP key.
  
  
• Ensure TCP/IP is installed. Ensure you are a part of the same domain or workgroup. Ensure that you are automatically obtaining the IP address or that you have a correct IP address and subnet mask. Reset the Wireless Access Point and restart the computer that has a connectivity issue.
  
  
• Ensure that you have some files available for sharing.

I received a message that my computer or my 802.11g Wireless Turbo Multi-function Access Point shares a name with or there was an IP address conflict with another computer on the wireless network.

Possible Solution:
Each computer and 802.11g Wireless Turbo Multi-function Access Point on the wireless network must have a different IP address. Refer to your computer's documentation to see how to change the IP address on your computer.

My computer does not recognise the 802.11g Wireless Turbo PC Card or PCI Adapter.

Possible Solution:
Laptop users:

• The 802.11g Wireless Turbo PC Card may not be fully inserted into the PC Card slot.

Desktop users:

• The 802.11g Wireless Turbo PCI Adapter may not be fully inserted into the PCI slot. You can also try installing the 802.11g Wireless Turbo PCI Adapter into a different PCI slot.
• Your PCI slot may not be configured correctly. To configure your PCI slot, contact your computer manufacturer.

My AP Configuration Utility does not recognise the 802.11g Wireless Turbo Multi-function Access Point after I changed the settings.

Possible Solution:
Ensure that the AP Configuration utility is installed for your 802.11g Wireless Turbo Multi-function Access Point and that the WLAN Configuration utility is installed and functioning for your Wireless PC Cards or PCI Adapters.

Possible Solution:
Ensure that you are attempting to contact the correct 802.11g Wireless Turbo Multi-function Access Point by verifying the MAC address.

Possible Solution:
Ensure that the correct Authentication Mode and WEP Encryption key are being used. If you changed the settings in the configuration of the 802.11g Wireless Turbo Multi-function Access Point, you must also change the settings of every Wireless Access PC Card or PCI Adapter attached to this network. The settings of the Wireless Access PC Cards or PCI Adapters must match the new settings of the 802.11g Wireless Turbo Multi-function Access Point. If you are still experiencing difficulties, reset all of your Wireless Access Points and wireless network adapters to the default settings and try again.

Possible Solution:
Try using a direct Ethernet connection to ensure communication with the 802.11g Wireless Turbo Multi-function Access Point

I am unable to communicate with the 802.11g Wireless Turbo Multi-function Access Point.

Possible Solution:
Be sure that each Wireless PC Card or PCI Adapter that you want to connect to the wireless network is set to Infrastructure mode within the Configuration Utility. If your Wireless Access PC Cards or PCI Adapters are not set to Infrastructure mode, they will not be able to communicate with the 802.11g Wireless Turbo Multi-function Access Point.

Possible Solution:
Your 802.11g Wireless Turbo Multi-function Access Point may not have received a valid IP address for your network. If the IP address is set to Dynamic and the IP address is 0.0.0.0, a valid IP address was not dynamically assigned. Refer to the “802.11g Wireless Turbo Configuration Utilities” chapter in the User Guide on the Installation CD-ROM.

Possible Solution:
Your 802.11g Wireless Turbo Multi-function Access Point may not be responding. Try resetting the 802.11g Wireless Turbo Multi-function Access Point to reactivate it. Press in and hold the RESET button for between five and ten seconds. This will reset the 802.11g Wireless Turbo Multi-function Access Point to the factory default settings.

I am unable to enter the 802.11g Wireless Turbo Multi-function Access Point Web Configurator.

Possible Solution:
Be sure that the 802.11g Wireless Turbo Multi-function Access Point has a valid IP address and is on the same network as your computer.

My 802.11g Wireless Turbo Multi-function Access Point is not appearing in the list when I scan for it.

Possible Solution:
You may be on a computer that is physically too far away from the 802.11g Wireless Turbo Multi-function Access Point. Try moving closer to the 802.11g Wireless Turbo Multi-function Access Point and repeating the scan procedure. Check any physical connections between the 802.11g Wireless Turbo Multi-function Access Point and your modem, router, hub, LAN, or switch.

Possible Solution:
Try connecting the 802.11g Wireless Turbo Multi-function Access Point via an Ethernet connection

My computer is not acknowledging my 802.11g Wireless Turbo Multi-function Access Point.

Possible Solution:
Be certain that the 802.11g Wireless Turbo Multi-function Access Point is plugged into a power source and is properly installed. Make sure the Ethernet cable is securely connected to the Ethernet port on the 802.11g Wireless Turbo Multi-function Access Point and to the Ethernet port on your cable or DSL modem, router, hub, or switch.

The 802.11g Wireless Turbo Multi-function Access Point is not receiving any power.

Possible Solution:
Make sure the power supply of the 802.11g Wireless Turbo Multi-function Access Point is connected to the power jack on the 802.11g Wireless Turbo Multi-function Access Point and to a standard power outlet.

I am experiencing poor link quality in some areas of my home or office.

Possible Solution:
You might be encountering interference from walls or other structures that is lowering your link quality. Try placing your 802.11g Wireless Turbo Multi-function Access Point at a higher location, such as a higher shelf, or repositioning it in a different area of your room or office.

I am unable to communicate with an Access Point or Wireless Router using my 802.11g Wireless Turbo PC Card or PCI Adapter.

Possible Solution:
Be sure that each 802.11g Wireless Turbo PC Card that you want to connect to the wireless network is set to Infrastructure mode within the Configuration Utility. If your 802.11g Wireless Turbo PC Cards are not set to Infrastructure mode, they will not be able to communicate with an Access Point or Wireless Router.

Possible Solution:
Ensure that you are contacting the correct Access Point by verifying the MAC address.

Possible Solution:
Ensure that the correct Authentication Mode and WEP encryption key are being used. If you changed the settings in the configuration of the Access Point, you must also change the settings of every 802.11g Wireless Turbo PC Card attached to this network. The settings of the 802.11g Wireless Turbo PC Cards must match the new settings of the Access Point. If you are still experiencing difficulties, reset all of your Wireless Access Points and wireless network adapters to the default settings and try again.

Possible Solution:
Ensure that you can connect to the Wireless Access Point and that the BSSID shows the MAC address of the Access Point you want to communicate with.

Possible Solution:
Ensure that the Wireless Configuration Utility is installed for your 802.11g Wireless Turbo PC Card and that the Wireless Configuration Utility detects your 802.11g Wireless Turbo PC Card.

Possible Solution:
If you are not using a USRobotics Wireless Access Point, ensure that you can connect to the Access Point and that the preamble mode is set correctly. The default setting for USRobotics products is Long.

I am unable to establish a wireless connection with my 802.11g Wireless Turbo PC Card.

Possible Solution:
Verify that the 802.11g Wireless Turbo PC Card is properly installed. If you continue to experience problems, uninstall the 802.11g Wireless Turbo PC Card and repeat the installation procedure.

Possible Solution:
If you are attempting a peer-to-peer connection, verify that each wireless adapter is set to 802.11 Adhoc mode. If you are using a Wireless Access Point, verify that each wireless adapter is set to Infrastructure mode.

My 802.11g Wireless Turbo PC Card does not see my Access Point in the list when I scan for it.

Possible Solution:
If you create a wireless connection with the 802.11g Wireless Turbo PC Card but are experiencing poor link quality, check the positioning of the 802.11g Wireless Turbo PC Card. Long distances, multiple floors, or steel or concrete walls can diminish the link quality. If possible, reposition the 802.11g Wireless Turbo PC Card to reduce the effect of any of these obstacles. In addition, check any physical connections between the Access Point and your modem, router, hub, LAN, or switch.

Possible Solution:
If your Access Point is not broadcasting an SSID, it will not appear during a scan by your 802.11g Wireless Turbo PC Card. The client will need to be manually configured.

Are You Still Having Problems?

1. Go to the USRobotics Web site at www.usr.com.

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product.

2. Call the USRobotics Technical Support Department.

Technical questions about USRobotics products can also be answered by technical support specialists.

 

Country	Voice	Online	Support Hours
United States	(801) 401-1143	http://www.usr.com/emailsupport	9:00 A.M. - 5:00 P.M., Monday - Friday CST
Canada	(801) 401-1143	http://www.usr.com/emailsupport	9:00 A.M. - 5:00 P.M., Monday - Friday CST

To obtain the most current support information, including procedures to obtain Service Repair Orders, visit the U.S.Robotics Web site: http://www.usr.com.

= USRobotics has thoroughly tested this driver with the supported hardware and has verified compatibility with Windows 2000. Because USRobotics wants its customers to take full advantage of the product's functionality, we made the driver available.