Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict or is no longer available.

Note: Linux users can perform steps 3 through 7 after opening a terminal.

  1. Click Windows Start and then click Run.
  2. In the Run dialog box:
    Windows XP, 2000, and NT users: Type cmd and click OK.
    Windows Me, 98, and 95 users: Type command and click OK.
  3. Type Ping 127.0.0.1. This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, refer to your Windows operating system documentation for instructions on installing TCP/IP.
  4. Obtain IP information for your computer (IP Address).

    Windows XP, 2000, and NT users:
    Press Start and select Run.
    Type cmd and press ENTER.
    Type ipconfig and press ENTER.

    Windows Me, 98, and 95 users:
    Press Start and select Run.
    Enter winipcfg and press ENTER.
  5. Type Ping followed by your computer's IP address. This will ensure that your computer is responding to requests. If your computer's IP address is 169.254.xxx.xxx or if you cannot complete this ping, make sure all the cables are properly connected, unplug the Wireless MAXg Access Point, plug it back in, and reboot your computer.
  6. Type Ping followed by your access point's IP address. If you can establish communication with the Wireless MAXg Access Point, you can access the Web User Interface and configure the settings. If you cannot establish communication with the access point, make sure all the cables are properly connected, unplug it, plug it back in, and reboot your computer. If you still complete this ping, refer to I am unable to communicate with the Wireless MAXg Access Point in the troubleshooting section.
  7. Type Ping followed by the LAN IP address of your gateway to check the communication with your gateway. This will ensure that you can get past the access point to your gateway. An example of a gateway is a router.

    Note: Before performing Steps 8 and 9, collect your gateway's WAN information, including the gateway's WAN IP address and the DNS server address.
  8. Type Ping followed by the WAN IP address of your gateway. This is the address that is provided either by your ISP or by the outside LAN. This procedure will ensure that you have access to the Internet.
  9. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names (such as usr.com) to IP addresses and to verify that you can browse the Internet.

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