My Wireless MAXg Access Point is not responding after I performed a firmware upgrade.

Possible Solution:

It is possible that the upgrade process was interrupted before you attempted to access the Web User Interface. Make sure you have waited two minutes and then try to access the Web User Interface.

Possible Solution:

Unplug and then plug back in the power supply of the Wireless MAXg Access Point. This will reboot the Wireless MAXg Access Point. Wait for 30 seconds before you attempt to access the Web User Interface of the Wireless MAXg Access Point.

Possible Solution:

Press in and hold the RESET button for between five and ten seconds. This will reset the Wireless MAXg Access Point to the factory default settings. If you applied any personal configuration settings, you will need to make the changes again or restore your settings if you created a backup file.

Possible Solution:

Your firmware image may have been corrupted during the upgrade procedure.

Windows XP, 2000, and NT users can perform the following semi-automated firmware upgrade procedure to install the firmware.

Note: The computer that you use for this procedure must be connected to your router with a network cable. The router must be connected to the LAN jack on the access point with a network cable.

  1. Open the Control Panel and double click Network Connections.
  2. Right-click the Local Area Connection of the network connection that connects the computer to the router and select Properties.
  3. On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) and click Properties.
  4. Select Use the following IP address:
    In this step you will specify a temporary static IP address for the network adapter. This address must be on the same subnet as your router and Wireless MAXg Access Point. For example, if your router's IP address is 192.168.2.1, enter 192.168.2.100 as the temporary IP address for your network adapter. If your router's IP address is different, use the first three xxx.xxx.x numbers from the router's address and change the fourth number to 100. Make sure that the subnet mask is 255.255.255.0.
    Click OK. Click OK.
  5. Locate the folder that you downloaded the firmware file to.
  6. Locate the Manual_Upgrade.cmd utility on the CD-ROM that came with your Wireless MAXg Access Point.
  7. Drag the firmware file onto the Manual_Upgrade.cmd utility icon and follow the on-screen instructions.

You must now set IP addressing for the network adapter back to "Obtain an IP address automatically."

  1. Open the Control Panel and double click Network Connections.
  2. Right-click the Local Area Connection of the network adapter that connects the computer to the router and select Properties.
  3. On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) and click Properties.
  4. Select Obtain an IP Address Automatically and click OK. Click OK.

Possible Solution:

Your firmware image may have been corrupted during the upgrade procedure. Perform the following manual firmware upgrade procedure to install the firmware.

Note: The computer that you use for this procedure must be connected to your router with a network cable. The router must be connected to the LAN jack on the access point with a network cable.

Windows XP, 2000, and NT users, perform this procedure.

Windows Me, 98, and 95 users, perform this procedure

Windows XP, 2000, and NT users:

Perform the following steps to manually install the access point's firmware.

  1. Open the Control Panel and double click Network Connections.
  2. Right-click the Local Area Connection of the network connection that connects the computer to the router and select Properties.
  3. On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) and click Properties.
  4. Select Use the following IP address:
    In this step you will specify a temporary static IP address for the network adapter. This address must be on the same subnet as your router and Wireless MAXg Access Point. For example, if your router's IP address is 192.168.2.1, enter 192.168.2.100 as the temporary IP address for your network adapter. If your router's IP address is different, use the first three xxx.xxx.x numbers from the router's address and change the fourth number to 100. Make sure that the subnet mask is 255.255.255.0.
    Click OK. Click OK.
  5. Run the MAXg Device Detection Utility to obtain the IP addresses of devices on your local network. Match the MAC address printed on the bottom of the access point to the addresses shown by the utility to find the access point's IP address.
  6. Click Windows Start and then click Run.
  7. In the Run dialog box:

    8. Type cmd and click OK.

  8. Locate the folder that you downloaded the firmware file to. Type cd and then the path to the firmware file. The path should be in quotation marks and cd and the path should be separated with a space. If the firmware file is located in the folder C:\networking\usr5451, you would type
    cd "C:\networking\usr5451"
    and then press ENTER
  9. Type the following command (but DO NOT PRESS ENTER)
    tftp -i xxx.xxx.x.x put 5451.usr     where xxx.xxx.x.x is the IP address of your access point.
  10. Be ready to press ENTER for the command typed above. Unplug the power supply of the Wireless MAXg Access Point. Plug the power supply in and immediately press ENTER.
  11. You should now see a message in the command prompt stating the image was transferred. Wait at least 15 seconds for the upgrade to complete.

    Note: If you see a "timeout" message, repeat step h through step j. Be sure to press ENTER immediately after plugging the power supply in.
  12. Unplug and then plug back in the power supply of the Wireless MAXg Access Point to reboot it again.

You must now set IP addressing for the network adapter back to "Obtain an IP address automatically."

  1. Open the Control Panel and double click Network Connections.
  2. Right-click the Local Area Connection of the network adapter that connects the computer to the router and select Properties.
  3. On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) and click Properties.
  4. Select Obtain an IP Address Automatically and click OK. Click OK.

Windows Me, 98, and 95 users:

Perform the following steps to manually install the access point's firmware.

  1. On the desktop, right-click Network Places or Network Neighborhood and select Properties.
  2. On the Configuration tab, select the network adapter that connects the computer to the router and click Properties.
  3. Select Use the following IP address:
    In this step you will specify a temporary static IP address for the network adapter. This address must be on the same subnet as your router and Wireless MAXg Access Point. For example, if your router's IP address is 192.168.2.1, enter 192.168.2.100 as the temporary IP address for your network adapter. If your router's IP address is different, use the first three xxx.xxx.x numbers from the router's address and change the fourth number to 100. Make sure that the subnet mask is 255.255.255.0.
    Click OK. Click OK.
  4. Run the MAXg Device Detection Utility to obtain the IP addresses of devices on your local network. Match the MAC address printed on the bottom of the access point to the addresses shown by the utility to find the access point's IP address.
  5. Click Windows Start and then click Run.
  6. In the Run dialog box:

    7. Type command and click OK.

  7. Locate the folder that you downloaded the firmware file to. Type cd and then the path to the firmware file. The path should be in quotation marks. If the firmware file is located in the folder C:\networking\usr5451, you would type
    cd "C:\networking\usr5451"
    and then press ENTER
  8. Type the following command (but DO NOT PRESS ENTER)
    tftp -i xxx.xxx.x.x put 5451.usr     where xxx.xxx.x.x is the IP address of your access point.
  9. Be ready to press ENTER for the command entered above. Unplug the power supply of the Wireless MAXg Access Point. Plug the power supply in and immediately press ENTER.
  10. You should now see a message in the command prompt stating the image was transferred. Wait at least 15 seconds for the upgrade to complete.

    Note: If you see a "timeout" message, repeat step h through step j. Be sure to press ENTER immediately after plugging the power supply in.
  11. Unplug and then plug back in the power supply of the Wireless MAXg Access Point to reboot it again.

You must now set IP addressing for the network adapter back to "Obtain an IP address automatically."

  1. On the desktop, right-click Network Places or Network Neighborhood and select Properties.
  2. On the Configuration tab, select the network adapter that connects the computer to the router and click Properties.
  3. On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) and click Properties.
  4. Select Obtain an IP Address Automatically and click OK. Click OK.

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