If at any time during the ping procedure you do not receive a return message
for a successful ping, this means that the address you are pinging has been
changed and is causing a conflict or is no longer available. Check the address
in the configuration pages and make any necessary corrections using the console
mode. After you have made the corrections, continue with the ping procedure.
Note: Linux users can perform steps 3 through
7 after opening a terminal.
Open a command prompt as follows:
Windows Vista:
Click Windows Start.
In the Search box, type Command Prompt and press ENTER.
In the result list, double-click Command Prompt.
All other Windows operating systems:
Click Windows Start > Run.
In the Run dialog box:
Windows XP, 2000, and NT: Type cmd and click OK.
Windows Me, 98, and 95: Type command and click OK.
Obtain IP information for your computer as follows:
Windows Vista, XP, 2000, and NT users: Type ipconfig /all and press ENTER.
Windows Me, 98, and 95 users: Type winipcfg and press ENTER.
This displays IP configuration, including values like the following:
IP Address: 192.168.2.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.2.1 (This is the Default Gateway of your LAN) DNS Server: 192.168.2.1
If you do not see information for the Ethernet adapter connection information, your computer is not communicating with your Ethernet adapter.
If you receive a message that your media is disconnected, your computer is communicating with your adapter but has not received an IP address from your router. Verify that your wireless security settings for your adapter match the wireless security settings on your router.
If you have an IP address of 196.254 or 0.0.0.0,
verify that your wireless security settings for your adapter match the wireless security settings on your router and repair the network connection on your computer.
Type Ping 127.0.0.1 and press ENTER. This is your local host address and this will
ensure that the TCP/IP protocol is installed and functioning properly. If
you cannot complete this ping, you must install the TCP/IP framework for your operating system. See your operating system documentation for information on how to install the TCP/IP framework.
Type Ping followed by the IP address you recorded in step 3, and press ENTER. This will ensure that your
computer is responding to requests. If you cannot complete this ping, make
sure all the cables are properly connected and that all the correct drivers
are installed.
Type Ping followed by the LAN IP address, which is the Default Gateway you recorded in step 3, and press ENTER. This checks the communication
with your gateway or wireless router. This
will ensure that you can get to the router. If you can
establish communication with the router, you can access
the configuration pages and configure the settings. If you cannot complete
this ping, make sure the power cord of the router is
plugged in and that it is properly connected to your computer.
Type Ping followed by the outside WAN IP address of your router. This is not the same as the Default Gateway for your LAN that you saw in step 3. This address can be obtained from the Status page of the router. This procedure will ensure that you have access to the internet.
Type Ping followed by the DNS Server address you recorded in step 3, and press ENTER. This will allow
you to resolve valid Internet host names to IP addresses and to verify that
you can access the Internet.
