My communications software does not recognize the modem.

Solution 1:

Your communications software may not function properly if any of the following are true:

• More than one version of the software installed on your computer.
• You are using an older version of the software.
• More than one communication software package is installed on your computer. USRobotics highly recommends using the communications software provided with your modem on the USRobotics Installation CD-ROM.

Solution 2:

Your software’s COM port settings may be incorrect. In the setup section of your software, ensure that the software’s port settings match those for the modem. For instructions on adjusting the port settings in your software, refer to your communication software’s documentation.

Solution 3:

Make sure that your Windows Dial-Up Networking connection is using the correct modem.

Windows Vista

1. Click Windows Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections.
2. Right-click the description of the dial-up networking connection, and select Properties.
3. Make sure that your new modem is selected.

Windows XP:

1. Click Windows Start > Control Panel, and double-click Network Connections.
2. Double-click the description of the dial-up networking connection, and select Properties.
3. Make sure that your new modem is selected.

Windows 2000:

1. Click Windows Start > Settings > Network and Dial-up Connections.
2. Double-click the description of the dial-up networking connection, and select Properties.
3. Make sure that your new modem is selected.

Windows Me, 98, 95B and NT 4.0:

1. Double-click My Computer.
2. Double-click Dial-Up Networking.
3. Right-click the connection you are trying to use, and select Properties.
4. Make sure that your new modem is selected.