Troubleshooting
This procedure addresses a number of symptoms that you might experience with your modem:
- Verify the physical cable connections between your computer and your modem.
- Refer to the LED descriptions and then check the LEDs on the modem to make sure you are receiving power and that are no errors.
- If possible, test your modem with a different phone cord and/or wall jack.
- Make sure you are not using a Null Modem cable or adapter.
- Make sure the DIP switches on the back of your modem are set correctly. DIP switches 3, 5, and 8 should be in the on (down) position.
- Shut down and restart your computer.
- Verify the modem was installed correctly.
If you still have trouble using the modem, follow the procedure below that best describes your symptom.
General Modem Issues
My computer is not recognizing the modem.
My communications software does not recognize the modem.
My computer installed the wrong modem.
My modem won't dial out, doesn't answer incoming calls, or is reporting a "no dial tone" message.
My modem sounds like it's trying to connect to another modem but fails.
My modem is not achieving a 56K Internet connection.
USR MoH (Modem on Hold) Issues
My modem drops the ISP connection when I accept incoming calls.
I am not being notified of incoming calls while online.
I cannot switch from the Internet to an incoming call.
I do not have enough time to decide whether or not to take the incoming call once the pop-up window appears.
USR MoH does not display the caller ID information.
USR MoH interrupts my Internet connection.