My modem won't dial out, doesn't answer incoming calls, or is reporting a "no dial tone" message.

Solution 1:

You may have a bad phone cord connection to the modem. Try connecting your modem to your the telephone wall jack with another telephone cord.

Solution 2:

Your phone cord may be plugged in to the wrong jack. The phone cord should be plugged into the jack on the modem and into the telephone wall jack.

Solution 3:

You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the telephone wall jack.

Solution 4:

You may have plugged the modem’s phone cord in to a digital line. Contact the department responsible for your phone system if you are unsure whether your phone line is analogue or digital.

Solution 5:

If you phone system requires as access code to access and outside line, be sure to include the code in the number that you are dialing.

Solution 6:

If your voice mail alters your dial tone when messages are waiting, restore the normal dial tone by retrieving your messages before using the modem to dial out.

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