Contents:
Introduction
Hardware Installation
Configuring the Broadband
Router
Print Server
Troubleshooting >
Regulatory Information
Frequently Asked Questions
USRobotics Corporation
Limited Warranty
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Broadband Router User Guide (Windows 95, 98, 2000, NT, Me, XP, and Macintosh)
Troubleshooting
I can't connect to the Configuration
Utility of the Broadband Router.
Possible Solution:
Make sure all the Ethernet cables are properly and securely connected
and the power cord is plugged in.
Possible Solution:
Make sure that you correctly performed all the steps in the Before
you begin section of this Guide. If you have a Static IP address and did
not select the Obtain an IP address automatically option for your
computer, you will not be able to connect to the Broadband Router.
Possible Solution:
Make sure that your PC is using an IP address that is within the default
range of 192.168.123.xxx. Make sure the address of the subnet mask is
255.255.255.0. If necessary, the Default Gateway and the DNS server data
should also match the information you collected earlier. To verify all
these settings, perform the following steps:
Windows 95, 98, or Me Users:
Click Windows Start and then Run. Type winipcfg and
click OK. Check the IP Address, Subnet Mask, Default Gateway, and
DNS server data to make sure they are correct. If the information is not
correct, click Release All and then click Renew All.
Windows NT, 2000, or XP Users:
Click Windows Start and then Run. Type cmd and click
OK. At the DOS prompt, type
ipconfig /all. Check the IP Address, Subnet Mask, Default Gateway,
and DNS server data to make sure they are correct. If the information
is not correct, type
ipconfig /release and press Enter. Then, type ipconfig /renew
and press Enter.
If you are still unable to connect to the broadband router, refer to
the ping procedure below.
Possible Solution:
You need to verify the connection setting of your Web browser
and that the HTTP Proxy feature of your Web browser is disabled. You need
to do this so that your Web browser can read the configuration pages inside
your Broadband Router. Launch your Web browser.
Internet Explorer users: Click Tools,
Internet Options, and then the Connections tab. Select Never
dial a connection, click Apply, and then click OK. Click
Tools again, then click Internet Options. Click the Connections
tab, and click the LAN Settings button. Clear all the check boxes
and click OK. Click OK.
Netscape Navigator users: Click Edit,
Preferences, and then double-click Advanced in the Category
window. Click Proxies, select Direct connection to the Internet,
and then click OK. Click Edit again, then click Preferences.
Under Category, double-click Advanced, then click Proxies.
Select Direct connection to the Internet and click OK.
I can't access the Internet.
Possible Solution:
Make sure the power cord and all the Ethernet cables are connected
correctly. This includes the cables connecting the Broadband Router, the
modem, and all the PCs.
You can also reboot the Broadband Router by unplugging and plugging in
the power supply. If you are still unable to access the Internet, refer
to the Troubleshooting Ping Procedure section in this Guide and refer
to the documentation for your modem.
I do not know if my assigned
IP Address is Static or Dynamic.
Possible Solution:
If you have Cable or DSL service, you most likely have a Dynamic
IP address. You should always check with your service provider to verify
this information, since some providers will assign Static IP addresses.
If you have a Dynamic IP address, select Dynamic IP Address in
the WAN Setup area of the Configuration Utility and the Broadband Router
will automatically obtain the information it needs from your service provider.
If you have a Static IP address, select Static IP Address in the
WAN Setup area of the Configuration Utility. You will need to refer to
the network connection information you collected earlier and manually
enter this information.
My Cable or DSL service is not
working, but I need to access the Internet.
Possible Solution:
If you have an external analogue modem and dial-up Internet service,
you can still access the Internet. Connect the external analogue modem
according to the procedure described in this Guide. Open a Web browser
and type http://192.168.123.254 to access the Configuration Utility.
Click Setup, WAN, and then select Dial-up Modem.
Enter the appropriate information for your dial-up Internet Service Provider
settings.
While trying to check my network
configuration settings in Windows Me or XP, I cant find the Network
icon.
Possible Solution:
The default setting in Windows Me and XP is to not show all of
the icons within the Control Panel. Click Windows Start, Settings,
and then Control Panel. Within Control Panel, click View all
Control Panel options on the left side of the screen. All the Control
Panel icons should now be visible.
The TCP/IP Protocol is not installed
on my PC.
Possible Solution: You need to install the TCP/IP
protocol on your PC. Perform the following procedures to install the TCP/IP
protocol.
In Windows 98 and Me: Click Windows
Start, Settings, and then click Control Panel. Double-click
the Network icon and select the Configuration tab in the
Network window. Click Add to add the network component into your
PC. Double-click Protocol to add the TCP/IP protocol. Select Microsoft
in the Manufacturers list. Choose TCP/IP in the Network Protocols and
click OK to return to the Network window. The TCP/IP protocol will
be listed in the Network window. Click OK to complete the installation
procedure, then you must restart your PC.
In Windows 2000: Click Windows Start,
Settings, and then click Control Panel. Double-click Network.
Double-click Local Area Connection and then click Properties.
Click Install, click Protocol, and then click Add.
Click TCP/IP and then click Add.
In Windows NT: Click Windows Start,
Settings, and then click Control Panel. Double-click Network.
Click Protocols and click Add. Select Microsoft,
select TCP/IP, then click Close. Reapply any service packs,
then restart your PC.
In Windows XP: Click Windows Start
and then click Control Panel. Double-click Network. Double-click
Local Area Connection and then click Properties. Click Install,
click Protocol, and then click Add. Click TCP/IP
and then click Add.
I do not know how to
configure the TCP/IP protocol to work with the Broadband Router.
Possible Solution: You have the TCP/IP protocol installed, but
it is not configured to work with the Broadband Router.
- Click Windows Start, Settings, then click Control
Panel.
- Double-click the Network icon. Click the Configuration
tab and select the TCP/IP line that has been assigned to your network
card.
- Click the Properties button to set the TCP/IP protocol for
the broadband router.
- There are two setting methods to configure the IP:
- To obtain the IP automatically through the DHCP server, perform the
following step:
Click the IP Address tab, and select Obtain an IP address
automatically. This is the preferred method for configuring PCs.
- To configure the IP manually, perform the following steps:
- Click the IP Address tab. Click Specify an IP address.
Enter values in the IP Address field and in the Subnet Mask field.
The default IP address of this product is 192.168.123.254. You should
use 192.168.123.xxx (xxx is between 100 and 199) for IP Address field
and 255.255.255.0 for Subnet Mask field.
- Click the Gateway tab. Add the IP address of this product
(default IP is 192.168.123.254) in the New gateway field and click
Add.
Contact your ISP to get the necessary DNS values. Click the DNS
Configuration tab. Add the DNS values into the DNS Server Search
Order field and click Add.
After installing the TCP/IP communication protocol, you can use the ping
command to check if your PC has successfully connected to the broadband
router.
Troubleshooting Ping Procedure
If at any time during the ping procedure you do not receive a return
message for a successful ping, this means that the address you are pinging
has been changed and is causing a conflict. Check the address in the configuration
utility and make any necessary corrections using the console mode. After
you have made the corrections, continue with the ping procedure.
- Click Windows Start and then click Run. In the Run
dialog box, Windows 95, 98, and Me users should type command and click
OK. Windows NT, 2000, and XP users should type cmd and click
OK.
- Type Ping 127.0.0.1. This is your local host address and this
will ensure that the TCP/IP protocol is installed and functioning properly.
If you cannot complete this ping, disconnect the router and then repeat
the installation procedure.
- Type Ping followed by your IP address. This will ensure that
your PC is responding to requests. If you cannot complete this ping,
make sure all the cables are properly connected and that all the correct
drivers are installed.
- Type Ping followed by your gateway address to check the communication
with your gateway. The default gateway address is 192.168.123.254. This
will ensure that you can connect to other machines and can get to the
broadband router. If you can establish communication with the broadband
router, you can access the Administration page and configure the settings.
If you cannot complete this ping, make sure the power cord of the broadband
router is plugged in and that it is properly connected to your PC or
Macintosh.
- Type Ping followed by the outside Internet address of your
broadband router. This is the address that is provided either by your
ISP or by the outside LAN. This procedure will ensure that your broadband
router is functioning properly and allowing traffic to pass through.
- Type Ping followed by your known DNS server address. This
will allow you to resolve valid Internet host names to IP addresses
and to verify that you can access the Internet.
Are You Still Having Problems?
1. Call the dealer who sold you this USRobotics product
The dealer may be able to troubleshoot the problem over the phone or
may request that you bring the product back to the store for service.
2. Contact the USRobotics Technical Support Department
Country |
Voice |
Online |
Support Hours |
United States |
(801) 401-1143 |
http://www.usr.com/support/s-contact.asp |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Canada |
(801) 401-1143 |
http://www.usr.com/international.asp |
8:00 A.M. - 7:00 P.M., Monday - Friday CST |
Argentina |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Brazil |
AT&T Direct + (877) 487-6253 |
brazil_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Mexico |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Chile |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Colombia |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Costa Rica |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Peru |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Puerto Rico |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Venezuela |
AT&T Direct + (877) 643-2523 |
lat_modemsupport@usr.com |
9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Country |
Voice |
Online |
Support Hours |
China |
10800 650 5108 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Hong Kong |
800 90 3191 |
hk_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
India
Delhi
Hyperbad
Calcutta
Chennai
Bombay
Bangalore |
11 6284198/ 99/ 18/ 19
40 6261600/ 01/ 02/ 03
33 216 1800/ 01
44 851 5273/ 74
22 8252188/ 93/ 94/ 95
80 2380303/ 04 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Indonesia |
001 803 65 7402 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Japan |
(03) 5495 9408 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Korea |
|
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Malaysia |
1800 80 1554 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Philippines |
1800 1 651 0215 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Singapore |
65 784 9910 |
sg_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
South Korea |
00798 651 7135 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Taiwan |
0080 65 1349 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
Thailand |
001 800 65 6252 |
apr_modemsupport@usr.com |
9:00am – 5:00pm, Monday - Friday |
For current support contact information, go to the following web site:
http://www.usr.com/emailsupport
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