Contents:
USRobotics SureConnect ADSL USB Modem
Troubleshooting
USRobotics SureConnect ADSL USB Modem User Guide for Linux
Troubleshooting
I installed the modem on a Macintosh and I need to connect using PPP, but the only choice I have for connecting in the Modem configuration is "Internal Modem."
Most likely, your modem is not properly installed.
I installed the modem on a Macintosh and have followed the instructions for installing the software and the hardware; however, when I plug the modem in, nothing happens.
- This could be one of a number of things. First, try to run the Uninstall script. If you are using ADSL Annex A, which works over a standard telephone line, double-click USRxx9000 (POTS) ADSL Modem. If you are using ADSL Annex B, which works over an ISDN line, double-click USR029000 (ISDN) ADSL Modem.
- Your corresponding window will display. Select Uninstall and click the Uninstall button located in the lower-right corner of the screen.
- Once the modem is uninstalled, remove the cables and restart the installation process from the beginning. If that does not work, you should contact your ISP.
I installed the modem on a Macintosh and want to make sure that I'm getting the throughput that I should expect from this ADSL connection. How can I get this information?
Open the USR ADSL Modem from the desktop and click the Statistics tab. This will display information such as: how much data is being transmitted, how many errors have been encountered, and the line speed at which you are connected.
How can I verify my modem's installation on a Macintosh?
Before proceeding with Configuration, you should verify that your modem has been successfully identified by the operating system and that the modem has successfully connected to your ADSL provider.
- Go to the Desktop and double-click the USR ADSL Modem icon.
- Go to the Operation page of the USRobotics Monitor screen. If the screen shows ADSL / Modem status as "Modem is operational," then the modem has been successfully identified by the operating system and has connected to the DSLAM (Digital Subscriber Line Access Multiplexer) in the Central Office (CO).
How do I uninstall the modem on a Macintosh?
- If you are using ADSL Annex A, which works over a standard telephone line, double-click USRxx9000 (POTS) ADSL Modem. If you are using ADSL Annex B, which works over an ISDN line, double-click USR029000 (ISDN) ADSL Modem. Your corresponding window will display.
- Select the Uninstall option and click the Uninstall button located in the lower-right corner of the screen.
- Once the modem is uninstalled, remove the cables.
How do I disable the modem driver on a Linux system?
Unplug the USB cable from the computer and run the following command to remove the driver: rmmod adiusbadsl
While trying to surf the Internet, I received a "Page Not Found" or similar error.
Your computer may not have acquired an IP address from your provider's DHCP server when you established the connection. Disconnect your dial-up connection, and then reconnect it to force a new request. If you are still receiving an error, restart the computer.
The ADSL LED is flashing or is not illuminated.
Make sure that the RJ-11 cable is properly connected in the "ADSL" port on the rear of the modem and in the phone wall jack in your home. The "ADSL" LED on the front of the modem should be illuminated.
