Contents:

Summary

EasyConfigurator Installation

EasyConfigurator Advanced Features

Web User Interface

Gateway Feature Descriptions

Case Studies

Uninstallation with EasyConfigurator

Appendix

Troubleshooting

Glossary

Regulatory Information

Warranty

USRobotics SureConnect ADSL
Wireless Gateway User Guide

Windows 95, 98, NT 4.0, Me, 2000, XP,
Macintosh and Linux

Troubleshooting

Troubleshooting Checklist

To help diagnose the problem, first use the following troubleshooting checklist.

• Confirm that you are using the AC power adapter that came with your gateway and that it is secured to the gateway and to an active wall outlet. Make sure the Power switch is switched to the on position. The PWR LED should be illuminated.
• Confirm that you have secured the telephone cable to the telephone wall jack and to the gateway. The ADSL LED should be illuminated.
• Confirm that you have secured the Ethernet cable(s) to the Ethernet 1, 2, 3, or 4 port on the gateway and to the computer’s network interface card (NIC). The corresponding Ethernet LED(s), on the front of the gateway, should be illuminated.
• When connected wirelessly with the gateway, verify that the wireless client is correctly installed, and if so, whether or not it is correctly set (no WEP by default, infrastructure mode). In addition, verify to ensure the client is synchronized with the gateway. Refer to your client’s documentation for more information.
• Open EasyConfigurator to the Status page and confirm that your gateway is functioning properly. To verify Wireless with the gateway, go to the Wireless page and check that the status is correct.

Status LEDs

The USRobotics SureConnect ADSL Wireless Gateway has eight LEDs on the front of the gateway: PWR, Ethernet 1, 2, 3, 4, ADSL, WAN IP, and WLAN. The operational status of the gateway is indicated by the LED conditions listed in the following table.

Gateway Back

NOTE: To reset the gateway, insert a pin or paperclip to push the reset button. This will restart the gateway. If you press this button for more than 5 seconds, it will then reset the gateway’s configuration to the factory defaults.

More Troubleshooting Tips

My ISP is not listed in the EasyConfigurator ISP field.

Possible Solution: If your ISP or country is not listed, select the Not Listed option. You will then have to configure the settings in the “Line configuration” area of the screen. Your ISP will provide you with the correct values and settings. Then click Apply. This process may take a moment.

The LEDs are not illuminated when I turn on the gateway.

Possible Solution: Review the Troubleshooting Checklist at the beginning of this section.

The ADSL light is flashing or is not illuminated.

Possible Solution: Review the Troubleshooting Checklist at the beginning of this section.

I can't access the Internet.

Possible Solution:

• Review the Troubleshooting Checklist at the beginning of this section.
• Make sure that you have an active ISP account.
• Check your VCI/VPI settings, user name, password, and authentication type via EasyConfigurator. To check these variables, access EasyConfigurator and select the Status tab. In addition, the user name and password may be case sensitive. Be sure to check that the CAPS LOCK mode is off.
• Contact your ISP for further assistance.

I don’t know if my assigned IP Address is Static or Dynamic.

Possible Solution: If you have active DSL service, you probably have a Dynamic IP address. Check with your ISP to verify this information. Some ISPs assign Static IP addresses.

I am no longer able to access the Internet.

Possible Solution: You need to verify the connection setting of your Web browser and that the HTTP Proxy feature of your Web browser is disabled. You need to do this so that your Web browser can read the configuration pages. Launch your Web browser.

Internet Explorer users: Click Tools, Internet Options, and then the Connections tab. Select Never dial a connection, click Apply, and then click OK. Click Tools again, then click Internet Options. Click the Connections tab, and click LAN Settings. Clear all the check boxes and click OK. Click OK to close Internet Options.

Netscape Navigator users: Click Edit, Preferences, and then double-click Advanced in the Category window. Click Proxies, select Direct connection to the Internet, and then click OK. Click Edit again, then click Preferences. Under Category, double-click Advanced, then click Proxies. Select Direct connection to the Internet and click OK.

I can’t connect special applications.

Possible Solution: If you have the USRobotics SureConnect ADSL Wireless Gateway properly connected and can access the Internet but are experiencing difficulties connecting with special applications (e.g., ICQ, Battle.net, etc.), you must assign specific ports in order to bypass the firewall function. Refer to the Appendix section of this User Guide for more information.

While trying to check my network configuration settings in Windows Me or XP, I can’t find the Network icon.

Possible Solution: The default setting in Windows Me and XP is to not show all of the icons within the Control Panel. Click Windows Start, Settings, and then Control Panel. Within Control Panel, click View all Control Panel options on the left side of the screen. All of the Control Panel icons should now be visible.

I don’t know how to configure the TCP/IP protocol to work with the gateway.

Possible Solution: You may be able to resolve this problem by opening the Help menu in your operating system. Check the help messages for TCP/IP.

While trying to surf the Internet, I received a “Page Not Found” or similar error.

Possible Solution: Check if your computer has acquired an IP Address from the gateway. If not, try to release/renew the IP Address. Refer to the Web User Interface section of this User Guide for more information.

Possible Solution: Check if your gateway received an IP Address from your Internet Service Provider (ISP). Refer to the Ping Procedure below.

How do I restore the factory default settings?

If you want to restore the default settings configuration, insert a pin or paperclip to push the reset button. This will restart the gateway. If you press this button for more than 5 seconds, it will then reset the gateway’s configuration to the factory defaults.

How do I recover the gateway from a crash flash image?

When there is a power failure during software upgrade, the flash image may crash. The USRobotics SureConnect ADSL Wireless Gateway provides a Flash Crash Recovery mechanism to recover the crashed flash image. You must contact your service provider to obtain the current, necessary flash image file.

Recovery Steps:

1. Push and hold for more than 40 seconds the Reset button on the back of the case. After 40 seconds the gateway should reboot and load the recovery image.
2. You need to assign a Static IP Address to your computer, in the same subnet as your gateway's management IP Address. (For example, the default management IP Address for your gateway is 192.168.1.1 The computer IP Address can be 192.168.1.5, subnet mask 255.255.255.0, and gateway IP Address 192.168.1.1)
3. Open a Web browser and type 192.168.1.1 in the Address field. Follow the on-screen directions as demonstrated via the graphic below:



4. Close the Web browser, return your computer to Dynamic IP address (the same settings on your computer before you executed Step 2 above) and reconfigure the gateway.

What if I don’t receive a successful message from a ping to the gateway?

Possible Solution: No return message indicates that the computer cannot communicate with the gateway through IP address assignment.

• Check the computer’s IP address (Network Interface Card). Make sure that it is in the same subnet as the gateway’s gateway address. (For example, if the gateway address is 192.168.1.1, the computer’s IP address must be 192.168.1.x, where x is greater than 1.) If it is not, release and then renew the IP address for your computer.

My wireless connection can not access the Internet.

Possible Solution: Verify that the client is correctly installed, configured, and can see the gateway.

Possible Solution: Go to the EasyConfigurator Wireless page and verify that wireless is enabled and working properly.

Possible Solution: Review the Troubleshooting Checklist at the beginning of this section and verify that the ADSL connection is working.

I can't connect to the Web User Interface of the gateway.

Windows 95, 98, or Me Users: Click Windows Start and then Run. Type winipcfg and click OK. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, click Release All and then click Renew All.

Windows NT, 2000, or XP Users:

Click Windows Start and then Run. Type cmd and click OK. At the DOS prompt, type ipconfig /all. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, type ipconfig /release and press ENTER. Then, type ipconfig /renew and press ENTER. If you are still unable to connect to the Gateway, refer to the ping procedure listed below.

Possible Solution: You need to verify the connection setting of your Web browser and that the HTTP Proxy feature of your Web browser is disabled. You need to do this so that your Web browser can read the configuration pages inside your Gateway. Launch your Web browser.

Internet Explorer Users: Click Tools, Internet Options, and then the Connections tab. Select Never dial a connection, click Apply, and then click OK. Click Tools again, then click Internet Options. Click the Connections tab, and click the LAN Settings button. Clear all the check boxes and click OK. Click OK.

Netscape Navigator users: Click Edit, Preferences, and then double-click Advanced in the Category window. Click Proxies, select Direct connection to the Internet, and then click OK. Click Edit again, then click Preferences. Under Category, double-click Advanced, then click Proxies. Select Direct connection to the Internet and click OK.

1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users: Type command and click OK. Windows NT, 2000, and XP users: Type cmd and click OK. The command line screen opens.
2. Type Ping 127.0.0.1. This is your local host address. The address assures that TCP/IP is installed and functions properly. If you can't complete this ping, disconnect the gateway and then repeat the installation procedure.
3. Type Ping followed by your IP address. This assures that your PC responds to requests. If you can't complete this ping, make sure all the cables connect properly and that all the correct drivers are installed.
4. Type Ping followed by your gateway address to check the communication with your gateway. (The default gateway address is 192.168.1.1.) This assures that you can connect to other machines and the gateway. If you can establish communication with the gateway, you can access the Administration page and configure settings. If you can't complete this ping, make sure that the gateway power cord is plugged in. Also make sure that the gateway is properly connected to your PC.
5. Type Ping followed by the outside Internet address of your gateway. This is the address that is provided either by your ISP or by the outside LAN. This procedure will assure that your gateway functions properly and allows traffic to pass through.
6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

What If I don't receive a return message from a successful ping?

• No return message indicates that the PC can't communicate to the gateway through IP address assignment. Check the gateway's address in the configuration utility. Your computer needs to have an IP Address in the same subnet with the gateway's IP Address which by default is 192.168.1.1
• You can release/renew the IP Address of your computer.
• After making corrections, continue with the ping procedure.

Technical Support

You may want to contact your Internet Service Provider (ISP) for assistance. In many instances, your ISP will provide support for this product.

• For current product support and contact information, go to the USRobotics Web site at: http://www.usr.com/broadbandsupport  Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product.
• If you can't connect to the Internet, contact your ISP for assistance.
• If your ISP is unable to help you and you still cannot connect to the Internet, call the U.S. Robotics Technical Support Department. Technical questions about U.S. Robotics products can be answered by technical support specialists.