Frequently Asked Questions

Can I use SecureEasySetup to configure wireless security for my gateway?

Yes. For the initial setup of your gateway, refer to installation instructions.

If you have a SecureEasySetup device already configured, you can set up wireless security on your gateway by performing the following:

      1. Click the SecureEasySetup button on the back of your gateway.

      2. Press the SecureEasySetup button in the utility for the client adapter. Your client adapter will display a message when the connection has been successfully completed.

Is the firewall on my gateway different than the firewall I have running on my computer?

Yes. If you have firewall software running on your computer, it is different than the firewall on your gateway.

The settings on the firewall software on your computer apply only to your computer. The firewall settings for the gateway apply to your entire network.

Also, if you have had to configure your firewall software on your computer to opening specific ports for Internet based games or applications, VPN clients, VoIP services, etc., they may also need to be opened on your gateway. See the documentation for the application or service to determine if you need to set any Virtual Server or Port Triggering settings on your gateway.


What can I do if the specified installation procedure did not work?

  1. Try unplugging the power supply of your cable or DSL modem then plugging it back in to reset it.
  2. Restore the factory default settings of the gateway. Press in and hold the Reset button for between five and ten seconds. This will reset the gateway to the factory default settings. If you applied any personal configuration settings, you will need to make the changes again.

What type of cable do I need to use to connect my broadband modem to the gateway ?

Some types of broadband modems require that you use a cross-over cable to connect to the gateway. Use the cables that were included with your gateway and with your broadband modem. Contact your ISP if you are still uncertain about which type of cable you must use.

Does the gateway support IPSEC?

Yes, the gateway supports IPSEC pass-through.

What type of firewall is the gateway equipped with?

The gateway uses a Stateful Packet Inspection firewall for protection from network intrusions. The gateway uses NAT and TCP/IP port forwarding.

What is NAT?

Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that is sent out to the Internet. This provides security since the IP address of a computer on the LAN is not transmitted to the Internet. The user can have multiple private addresses behind the single address that was provided by the ISP.

What is DMZ?

DMZ stands for Demilitarised Zone. This feature allows one IP address to be exposed to the Internet. DMZ allows only one computer to be exposed when multiple TCP/IP ports need to be open.

If DMZ is used, does the exposed user share the public IP with the gateway ?

No, all specific requests are forwarded to the DMZ host.

What should I do if I am unable to access my e-mail or the Web page of my ISP?

You should contact your ISP to get the full URL and then complete the following steps:

Note: Linux users can perform steps 3 and 4 after opening a terminal.

  1. Connect your broadband modem directly to one of your computers.
  2. Open a command prompt as follows:
    • Windows Vista:
      1. Click Windows Start.
      2. In the Search box, type Command Prompt and press ENTER.
      3. In the result list, double-click Command Prompt.
    • All other Windows operating systems:
      1. Click Windows Start > Run.
      2. In the Run dialog box:
        Windows XP, 2000, and NT: Type cmd and click OK.
        Windows Me, 98, and 95
        : Type command and click OK.
  3. All users should then enter the following command: ping xxx, where xxx is the complete URL for your ISP.
  4. After you get the IP address, enter the IP address in the mail server option or in the address line of your Web browser.

Are PPTP packets passed through or actively routed by the gateway ?

PPTP pass-through is supported if a PPTP client is used from one of the computers on the gateway's LAN. If the gateway's PPTP WAN interface is used, then the PPTP packets will be routed by the gateway.

What is the maximum number of users that the gateway will allow?

If you attach additional hubs to the gateway, up to 253 separate users can connect to the gateway.

Is the gateway compatible across different platforms?

Any platform that supports Ethernet, Wi-Fi compatible 802.11b and 802.11g products, and TCP/IP is compatible with the gateway.

Will the gateway allow me to use my own public IPs and domain, or do I have to use the IPs provided by the gateway ?

Only one valid Internet IP address is necessary. The internal IP address range will still go through the NAT firewall for all outbound Internet requests. All inbound requests will be blocked unless specific settings have been set up, such as port forwarding or DMZ.

How many ports can be forwarded at the same time?

You can use up to 30 Port Forwarding rules at the same time.

Can the gateway be used in place of a modem?

No, the gateway must be used with a broadband modem.

Is there a security log feature for the gateway ?

Yes, there is a security log feature in the configuration pages.