Basic Troubleshooting Procedure

This basic procedure addresses a number of symptoms that you might experience with your access point:

  1. Verify that the power cord and the Ethernet cable are connected securely at both ends.

  2. Ensure that the power outlet to which the access point is connected is a live outlet.

  3. Make sure that the access point is receiving power and that following LEDs are on: (power, WLAN, and LAN).

  4. For connectivity issues, try rebooting the access point by disconnecting and then reconnecting its power supply.

  5. For wireless connections:

If you still have trouble using the access point, follow the procedure below that best describes your symptom.

Installation and Configuration

The networking device I am using does not have a DHCP server.

The access point is connected to a live power source, but the power LED is off.

The installation procedure did not start when I inserted the USRobotics Installation CD-ROM.

The Network Device Locator does not find the .

SecureEasySetup did not configure my wireless client.

I cannot access the configuration pages.

After I performed a firmware upgrade, the access point did not display its status page.

Wireless Connections

The does not appear when I scan for it with a wireless client.

My client is not communicating with the .

I am no longer able to access the Internet.

My client does not establish a wireless connection to the after I changed the settings.

My wireless unicast connection is very slow while another client is using the access point for a multicast stream, such as videoconferencing or Internet radio.

Troubleshooting ping procedure

In bridge mode, the access point will not connect to another networking device.

In range extender mode, the access point will not connect to another networking device.