My wireless device is not communicating with the .

Solution:

In the configuration utility for your wireless device, ensure that you are connecting to the correct by verifying the WLAN MAC address. You can find the WLAN MAC address on the label on the bottom of the access point.

Solution:

The access point may not have received a valid IP address for your network. Check the LAN configuration page of the access point.

Solution:

The access point may not be responding. Try the following:

  1. Reconnect by following the steps in Connecting a Wireless Device .

  2. If you still are not communicating with the access point, restore the factory default settings of the access point to reactivate it.

    Note: When you restore the factory default settings, the access point will lose all custom settings.

    To restore the factory default settings, use a small object such as a paper clip to press in and hold the reset button on the back of the access point for 10 seconds.

  3. After you restore the access point, reconfigure the basic settings of the access point, or, if you made a backup of your settings, restore the settings by using the backup.

Return to Troubleshooting page