Basic Troubleshooting Procedure

This basic procedure addresses a number of symptoms that you might experience with your access point:

  1. Verify that the power cord and the Ethernet cable are connected securely at both ends.

  2. Ensure that the power outlet to which the access point is connected is a live outlet.

  3. Make sure that the access point is receiving power and that following LEDs are on: (power, WLAN, and LAN).

  4. For connectivity issues:

    1. Turn off all of your networking devices. If a device does not have a power switch, disconnect its power supply.

    2. Starting with the device closest to your ISP connection and ending with the access point, supply power to the networking devices, one at a time, letting each device's LEDs stabilise before supplying power to the next one.
    3. Restart your computer.
  5. For wireless connections:

If you still have trouble using the access point, follow the procedure below that best describes your symptom.

Installation and Configuration

I have installed my access point but need to connect it to a different networking device.

The installation procedure did not start when I inserted the USRobotics Installation CD-ROM.

The does not find the .

I cannot access the configuration pages.

After I performed a firmware upgrade, the access point did not display its status page.

Wireless Connections

The does not appear when I scan for it with a wireless device.

My wireless device is not communicating with the .

I am no longer able to access the Internet.

My wireless device does not establish a wireless connection to the after I changed the settings.

My wireless unicast connection is very slow while another client is using the access point for a multicast stream, such as videoconferencing or Internet radio.

Troubleshooting ping procedure