Verify the modem was installed correctly.

It is possible that the installation completed, but your modem was installed incorrectly.

Windows Vista:

  1. Click Windows Start > Control Panel.
  2. Click Hardware and Sound.
  3. Click Phone and Modem Options and then click the Modems tab.

    You should see a description of your new modem and a COM port setting. If you do not see a description of your modem, repeat the installation procedure.
  4. On the Modems tab, select the description of your modem and click Properties.
  5. Click the Diagnostics tab and then click the Query Modem button.

    If you see a series of commands and responses from the modem, the installation was successful.
    If you do not see a description of your modem the installation was not successful; repeat the installation procedure.

 

Windows XP:

  1. Click Windows Start > Control Panel.
  2. Click Phone and Modem Options and then click the Modems tab.

    You should see a description of your new modem and a COM port setting. If you do not see a description of your modem, repeat the installation procedure.
  3. Highlight the description of your new modem, and click Properties.
  4. Click the Diagnostics tab and then click the Query Modem button.

    If you see a series of commands and responses from the modem, the installation was successful.
    If you do not see a description of your modem the installation was not successful; repeat the installation procedure.

 

Windows 2000:

  1. Click Windows Start > Settings > Control Panel.
  2. Double-click the Phone and Modem Options icon.
  3. Click the Modems tab.

    Make sure that your new modem is selected. If you do not see a description of your modem, repeat the installation procedure.
  4. Click the Properties button.
  5. Click the Diagnostics tab.
  6. Click the Query Modem button.

    If you see a series of commands and responses from the modem, the installation was successful.
    If you do not see a description of your modem the installation was not successful; repeat the installation procedure.

 

Windows Me, 98, 95:

  1. Click Windows Start > Settings > Control Panel.
  2. Double-click the Modems icon.

    In the Modems Properties screen, you should see a description for your modem. If you do not see a description of your modem, repeat the installation procedure.
  3. Click the Diagnostics tab. Make sure that the correct COM port (modem) is selected.
  4. Click the More Info button.

    If you see a series of commands and responses from the modem, the installation was successful.
    If you do not see a description of your modem the installation was not successful; repeat the installation procedure.

 

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