Contents:

Introduction

Installing the Router

Configuring the Router

Troubleshooting >

Regulatory Information

Frequently Asked Questions

U.S. Robotics Corporation Limited Warranty

Broadband Router User Guide (Windows XP, Me, 2000, NT, 98, 95, and Macintosh)

Troubleshooting

I can't connect to the router's Web User Interface.

Possible Solution:
Make sure all the Ethernet cables are properly and securely connected and the power cord is plugged in.

Possible Solution:
Make sure that you correctly performed all the steps in Before You Begin. If your computer was configured to use a static IP address, you must now reconfigure it to Obtain an IP address automatically.

Possible Solution:
Make sure that your computer is using an IP address that is within the default range of 192.168.123.xxx. Make sure the address of the subnet mask is 255.255.255.0. If necessary, the Default Gateway should be 192.168.123.254. To verify all these settings, perform the following steps:

Windows XP, 2000, or NT Users:

  1. Click Windows Start, and then click Run.
  2. Type cmd and click OK.
  3. At the DOS prompt, type ipconfig /all and press ENTER.
  4. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct.
    If the information is not correct,
    1. Type ipconfig /release and press ENTER.
    2. Type ipconfig /renew and press ENTER.

Windows Me, 98, or 95 Users:

  1. Click Windows Start, and then click Run.
  2. Type winipcfg and click OK.
  3. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct.
    If the information is not correct, click Release All and then click Renew All.

Possible Solution:
Verify the connection setting of your Web browser, and verify that the HTTP Proxy feature of your Web browser is disabled so that your Web browser can read the configuration pages inside your router.

Internet Explorer users:

  1. Launch your Web browser.
  2. Click Tools, Internet Options, and select the Connections tab.
  3. Select Never dial a connection and click Apply
  4. Click the LAN Settings button.
  5. Clear all the check boxes and click OK.
  6. Click OK.

Netscape Navigator users:

  1. Launch Netscape Navigator.
  2. Click Edit, Preferences.
  3. In the Category window, double-click Advanced.
  4. Click Proxies, click Direct connection to the Internet, and then click OK.

I am no longer able to access the Internet.

When your computer connects to the Internet, a number of devices must work together:

  • Your computer must connect to your router.
  • Your router must connect to your modem.
  • Your modem must connect to your Internet Service Provider (ISP)

Your Internet access might be failing in any of these devices or in any of the connections between them. To help you find the source of the problem and correct it, the instructions in this section will guide you through three major troubleshooting steps:

  • Checking the devices' LEDs
  • Checking the router and its connections
  • Checking the modem and its Internet connection

Check the LEDs

  1. Is the router's Power LED lighted?
    • If yes, continue with the next LED checking step.
    • If no, be sure that your router is plugged in to a working power source.
  2. Is the router's System LED blinking at the steady rate of once per second?
    • If yes, continue with the next LED checking step.
    • If no, reboot the router by unplugging its power supply and plugging it in again. If the System LED still does not blink steadily at the rate of once per second, the router may have failed. Contact U.S. Robotics Customer Support.
  3. Is the router's WAN LED lighted?
    • If yes, continue with the next LED checking step.
    • If no, the router does not have access to the Internet, so neither will your computer. To find out why your router cannot access the Internet, check your router to modem connection.
  4. Is the router's LAN LED that corresponds to the LAN port connected to your computer lighted?
    • If yes, continue with the next LED checking step.
    • If no, the router does not have access to your computer and cannot pass data between the computer and the Internet. Check your computer to router connection.
  5. Do your modem's power and status LEDs indicate a connection? (Refer to your modem's documentation for information on its indicators.)

Check the Router and Its Connections

This section will guide you through the steps of determining whether your problem resides in one of the following segments of the connection between your computer and the Internet:

  • Computer to Router Connection
  • Router
  • Router to Modem Connection

Computer to Router

Ping the router as follows:

  1. Click Windows Start, Run.
  2. In the Run dialog box
    • Windows XP, 2000, and NT users: Type cmd and click OK.
    • Windows Me, 98, and 95 users: Type command and click OK.
  3. Type Ping 192.168.123.254 and press ENTER.

Did you receive a reply to the ping?

  • If yes, your computer is reaching the router. Continue by checking your router.
  • If no,
    1. Ensure that the Ethernet cable connecting your router to your computer is connected to a LAN port on the router.
    2. Ensure that both ends of the Ethernet cable connecting the router to your computer are connected securely.
    3. Try to access the Internet. If you still do not have Internet access, continue by checking your router.

Router

To determine whether your router is responding,

  1. Launch your Web browser.
  2. In the location or address line, type the address of the router's Web User Interface and press ENTER. The default address is http://192.168.123.254

Did the Web User Interface appear?

  • If yes, the router is responding. Continue by checking your router to modem connection.
  • If no, the router is not responding. You may need to release and renew your connection, reboot your router, or reset your router.

    • Release and renew your computer's network connection:

    1. Issue the release and renew commands.

      2. Windows XP, 2000, or NT:

      1. Click Windows Start, Run.
      2. Type cmd and press ENTER.
      3. Type ipconfig /release and press ENTER.
      4. Type ipconfig /renew and press ENTER.
      5. Type exit and press ENTER.

      Windows Me, 98, or 95:

      1. Click Windows Start, Run.
      2. Type winipcfg and press ENTER.
      3. Click Release.
      4. Click Renew.
      5. Close the application.
    2. Determine whether the release and renewal were effective by accessing the router's Web User Interface (the default address is http://192.168.123.254).
      • If the router's Web User Interface appears, try to access the Internet. If you still do not have Internet access, continue by checking your router to modem connection.
      • If the router's Web User Interface does not appear, continue by rebooting your router.

    Reboot your router:

    1. Unplug your router's power supply and then plug it in again.
    2. Determine whether the reboot was effective by accessing the router's Web User Interface (the default address is http://192.168.123.254).
      • If the router's Web User Interface appears, try to access the Internet. If you still do not have Internet access, continue by checking the router to modem connection.
      • If the router's Web User Interface does not appear, continue by resetting your router.

    Reset your router:

    Note: This procedure resets your router's configuration settings to their factory default settings. After performing this procedure, you must either enter your configuration settings manually or, if you have backed up your settings, restore your backup.

    1. With a thin tool, such as a paper clip, press the Reset button on the back of the router for seven seconds.
    2. Determine whether the reset was effective by accessing the router through your Web browser at http://192.168.123.254.
      • If the router's Web User Interface appears, try to access the Internet. If you still do not have Internet access, continue by checking your router to modem connection.
      • If the router's Web User Interface does not appear, the router may have failed. Contact U.S. Robotics Customer Support.

Router to Modem

Ensure that both ends of the cable connecting your router to your modem are connected securely. Ensure that the modem has power and is turned on. If you still do not have access to the Internet, the problem probably is in the modem or its connection to your Internet Service Provider. Check the Modem and its Internet connection.

Check the Modem and Its Internet Connection

  1. Ensure that your modem is connected to the wall jack and that both ends of the cable are connected securely.
  2. Reboot the modem. Your modem may have a power switch or reset button, or you may need to unplug the modem's power adapter and plug it in again. For modem rebooting instructions, consult your modem's documentation or contact your Internet Service Provider.

If your WAN type is Dynamic IP Address or Dynamic IP Address with Road Runner Session Management,

  1. Open the router's Web User Interface Status page, click Release, then click Renew.
  2. After the router has finished renewing its WAN IP address, the Status page should identify the WAN IP address.
    • If the router has a WAN IP address, try to access the Internet. If you still do not have access to the Internet, the problem is probably with your modem or your Internet Service Provider. Contact your ISP for further troubleshooting assistance.
    • If the router does not have a WAN IP address, the problem is probably with your modem or your ISP. Contact your ISP for further troubleshooting assistance.

If your WAN type is Dynamic IP Address with Road Runner Session Management, PPPoE, or PPTP, verify that you entered the correct password on the router's Primary Setup page. If the password is correct and you cannot access the Internet, contact your ISP for further troubleshooting assistance.

If your WAN type is PPTP or PPPoE, open the router's Status page and click Connect. If you still cannot access the Internet, contact your ISP for further troubleshooting assistance.

I don't know whether my IP Address is Static or Dynamic.

Possible Solution:
If you have cable or DSL service, you probably have a Dynamic IP address. However, you should verify this information with your Internet Service Provider because some providers assign Static IP addresses.

While trying to check my network configuration settings in Windows Me, I can’t find the Network icon.

Possible Solution:
The default setting in Windows Me is to not show all of the icons within the Control Panel. To change the setting to show all icons,

  1. Click Windows Start, Settings, Control Panel.
  2. Within Control Panel, click View all Control Panel options on the left side of the screen.

All the Control Panel icons should now be visible.

I don't know how to configure the TCP/IP protocol to work with the Broadband Router.

Possible Solution:
You have the TCP/IP protocol installed, but it is not configured to work with the Broadband Router.

Windows XP

  1. Click Windows Start, Control Panel.
  2. Click the Network and Internet Connections icon.
  3. Click the Network Connections icon.
  4. Right-click the icon that represents your network connection and select Properties.
  5. Click the General tab, and select the TCP/IP item that has been assigned to your network card.
  6. Click the Properties button.
  7. Configure IP addressing:

    • Preferred method—To obtain the IP address automatically through the DHCP server:

      • Click the General tab, select Obtain an IP address automatically, and click OK.

    • To configure the IP address manually, perform the following steps:

      1. Click the General tab and select Use the following IP address.
      2. In the IP address field, type 192.168.123.xxx (xxx is between 1 and 99).
      3. In the Subnet mask field, type 255.255.255.0
      4. In the Default gateway, Preferred DNS server, and Alternate DNS server fields, type the router’s IP address (the factory default is 192.168.123.254), and click OK.
  8. Click OK.

Windows 2000

  1. Click Windows Start, Settings, Network and Dialup connections.
  2. Double-click Local Area Connections and select Properties.
  3. Select the TCP/IP item that has been assigned to your network card and select Properties.
  4. Configure IP addressing:

    • Preferred method—To obtain the IP address automatically through the DHCP server:

      • Click the IP Address tab, select Obtain an IP address automatically, and click OK.

    • To configure the IP address manually, perform the following steps:

      1. Click the IP address tab, and select Use the following IP Address.
      2. In the IP address field, type 192.168.123.xxx (xxx is between 100 and 199).
      3. In the Subnet mask field, type 255.255.255.0
      4. In the Default gateway field, type the router’s IP address (the factory default is 192.168.123.254).
      5. Contact your ISP to get the necessary DNS values for Preferred DNS server and Alternate DNS server, enter them in the corresponding fields, and click OK.
  5. Click OK.

Windows Me, 98, or 95

  1. Click Windows Start, Settings, Control Panel.
  2. Double-click the Network icon.
  3. Click the Configuration tab and select the TCP/IP item that has been assigned to your network card.
  4. Click the Properties button.
  5. Configure IP addressing:

    • Preferred method—To obtain the IP address automatically through the DHCP server:

      • Click the IP Address tab, select Obtain an IP address automatically, and click OK.

    • To configure the IP address manually, perform the following steps:

      1. Click the IP Address tab. Click Specify an IP address.
      2. In the IP Address field, type 192.168.123.xxx (xxx is between 100 and 199).
      3. In the Subnet Mask field, type 255.255.255.0
      4. Click the Gateway tab.
      5. In the New gateway field, type the router’s IP address (the factory default is 192.168.123.254) and click Add.
      6. Contact your ISP to get the necessary DNS values.
      7. Click the DNS Configuration tab.
      8. In the DNS Server Search Order field, type the DNS values, and click Add.
      9. Click OK.
  6. Click OK.

Windows NT

  1. Click Windows Start, Settings, Control Panel.
  2. Double-click the Network icon.
  3. Click the Protocols tab and select the TCP/IP item that has been assigned to your network card.
  4. Click the Properties button.
  5. Configure IP addressing:

    • Preferred method—To obtain the IP address automatically through the DHCP server:

      • Click the IP Address tab and select Obtain IP address from a DHCP server and click OK.

    • To configure the IP address manually, perform the following steps:

      1. Click the IP Address tab.
      2. Click Specify an IP address.
      3. In the IP Address field, type 192.168.123.xxx (xxx is between 100 and 199).
      4. In the Subnet Mask field, type 255.255.255.0
      5. In the New gateway field, type the router’s IP address (the factory default is 192.168.123.254) and click Add.
      6. Contact your ISP to get the necessary DNS values.
      7. Click the WINS Address tab.
      8. In the DNS Server Search Order field, type the DNS values, and click OK.
  6. Click OK.

After configuring the TCP/IP communication protocol, you can use the ping command to determine whether your PC has successfully connected to the router.

Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, the address you are pinging is not available. Check the address in the Web User Interface and make any necessary corrections. After you have made the corrections, continue with the ping procedure.

  1. Click Windows Start, Run.
  2. In the Run dialog box
    • Windows XP, 2000, and NT users: Type cmd and click OK.
    • Windows Me, 98, and 95 users: Type command and click OK.
  3. Type Ping 127.0.0.1 and press ENTER.

    4. 127.0.0.1 is your local host address, and pinging it verifies whether the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, you can reconfigure your TCP/IP protocol or refer to your operating system documentation for more information.

  4. Type Ping followed by your IP address, and press ENTER.

    5. This command verifies whether your PC is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected.

  5. Type Ping followed by your gateway address and press ENTER.

    6. The default gateway address is 192.168.123.254. This command verifies whether you can connect to other machines and can get to the Broadband Router. If you can establish communication with the router, you can access the Web User Interface and configure the settings. If you cannot complete this ping, make sure that the router's power cord is plugged in and that the router is properly connected to your computer.

  6. Type Ping followed by the outside Internet address of your router, and press ENTER. This is the IP address that is provided either by your ISP or by the outside LAN. If the router's Status page has a non-zero IP Address, use that address.

    7. This command verifies whether your router is functioning properly and allowing traffic to pass through.

  7. Type Ping followed by your known DNS server address, and press ENTER.

    8. This command allows you to resolve valid Internet host names to IP addresses and to verify that you have access to the Internet.

Are You Still Having Problems?

  1. Go to the Support section of the U.S. Robotics Web site at www.usr.com

    Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your product. Knowing your model number will help you find relevant information on the U.S. Robotics Web site. The model number for the Broadband Router is 8004.

  2. Submit your technical support question using an online form at http://www.usr.com/emailsupport


  3. Contact the U.S. Robotics Technical Support Department

Country Voice Webmail Support Hours
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For current support contact information, go to the following Web site:

http://www.usr.com/support/s-contact.asp



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