Contents:

Introduction

Hardware Installation

Configuring the 22 Mbps Wireless Cable/DSL Router

Print Server

Troubleshooting and Support>

Appendixes

Regulatory Information

Frequently Asked Questions

USRobotics Corporation Limited Warranty

New Features

22 Mbps Wireless Cable/DSL Router User Guide (Windows 95, 98, 2000, NT, Me, XP, and Macintosh)

Troubleshooting

Support

Troubleshooting

I can't access the Internet.

Possible Solution:
Make sure that the power cord and all the Ethernet cables are connected correctly. This includes the cables connecting the 22 Mbps Wireless Cable/DSL Router, the modem, and all the computers.

Possible Solution:
Make sure that your PC is using an IP address that is within the default range of 192.168.123.xxx. Make sure the address of the subnet mask is 255.255.255.0. The Default Gateway should be the IP address of the 22 Mbps Wireless Cable/DSL Router, which is 192.168.123.254. To verify all of these settings, perform the following steps:

Windows 95, 98, or Me Users:
Click Windows Start and then Run. Type winipcfg and click OK. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, click Release All and then click Renew All.

Windows NT, 2000, or XP Users:
Click Windows Start and then Run. Type cmd and click OK. At the DOS prompt, type
ipconfig /all. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, type
ipconfig /release and press ENTER. Then, type ipconfig /renew and press ENTER.

Possible Solution:
You can reboot the 22 Mbps Wireless Cable/DSL Router by unplugging and plugging in the power supply.

If you are still unable to access the Internet, refer to the "Troubleshooting Ping Procedure" section in this Guide and to the documentation for your modem.

I can't achieve 22 Mbps connections to the 22 Mbps Wireless Cable/DSL Router.

Possible Solution:
Make sure the wireless products you are using to connect to the 22 Mbps Wireless Cable/DSL Router support 22 Mbps speeds. 22 Mbps wireless products must be used in order to connect to the 22 Mbps Wireless Cable/DSL Router at a speed of 22 Mbps. Launch the Configuration Utility and manually set the connection speed to 22 Mbps.

Possible Solution:
You may be on a computer that is physically too far away from the 22 Mbps Wireless Cable/DSL Router. If you move closer to the 22 Mbps Wireless Cable/DSL Router, your connection speed should improve.

I do not know if my IP Address is Static or Dynamic.

Possible Solution:
If you have Cable or DSL service, you most likely have a Dynamic IP address. You should always check with your service provider to verify this information, since some providers will assign Static IP addresses. If you have a Dynamic IP address, select Dynamic IP Address in the WAN Setup area of the Configuration Utility, and the 22 Mbps Wireless Cable/DSL Router will automatically obtain the information it needs from your service provider. If you have a Static IP address, select Static IP Address in the WAN Setup area of the Configuration Utility. You will need to refer to Appendix A or Appendix B of the "Appendixes" section of this guide to collect the necessary configuration information.

I can't connect to the Configuration Utility of the 22 Mbps Wireless Cable/DSL Router.

Possible Solution:
Make sure all the Ethernet cables are properly and securely connected and that the power cord is plugged in.

Possible Solution:
If you have a Static IP address, make sure that you have correctly performed all of the steps in Appendix A or Appendix B of the "Appendixes" section of this guide. If you have a Static IP address and did not select the Obtain an IP address automatically option for your computer, you will not be able to connect to the 22 Mbps Wireless Cable/DSL Router.

Possible Solution:
You need to verify the connection setting of your Web browser and that the HTTP Proxy feature of your Web browser is disabled. You need to do this so that your Web browser can read the configuration pages inside your 22 Mbps Wireless Cable/DSL Router. Launch your Web browser.

Internet Explorer users: Click Tools, Internet Options, and then the Connections tab. Select Never dial a connection, click Apply, and then click OK. Click Tools again, then click Internet Options. Click the Connections tab, and click the LAN Settings button. Clear all the check boxes and click OK. Click OK to close Internet Options.

Netscape Navigator users: Click Edit, Preferences, and then double-click Advanced in the Category window. Click Proxies, select Direct connection to the Internet, and then click OK. Click Edit again, then click Preferences. Under Category, double-click Advanced, then click Proxies. Select Direct connection to the Internet and click OK.

My Configuration Utility is not responding, but I can still access the Internet.

Possible Solution:
If your Configuration Utility stops responding, unplug and then plug back in the power supply of the 22 Mbps Wireless Cable/DSL Router. This will reboot the 22 Mbps Wireless Cable/DSL Router. If you are still unable to communicate with the Configuration Utility, press in and hold the RESET button. While holding the RESET button, unplug then plug back in the power supply. When the 22 Mbps Wireless Cable/DSL Router has power again, continue to hold the RESET button for about five seconds to reset the 22 Mbps Wireless Cable/DSL Router to the factory default settings. If you applied any personal configuration settings, you will need to make the changes again.

My cable or DSL service is not working, but I need to access the Internet.

Possible Solution:
If you have an external analogue modem and dial-up Internet service, you can still access the Internet. Connect the external analogue modem according to the "Connecting an analogue or ISDN modem to the 22 Mbps Wireless Cable/DSL Router" section described in this guide. Open a Web browser and type http://192.168.123.254 to access the Configuration Utility. Click Setup, WAN, Change, select Dial-up Modem, and click Save. Enter the appropriate information for your dial-up Internet Service Provider (ISP) settings.

While trying to check my network configuration settings in Windows Me or XP, I can’t find the Network icon.

Possible Solution:
The default setting in Windows Me and XP is to not show all of the icons within the Control Panel. Click Windows Start, Settings, and then Control Panel. Within Control Panel, click View all Control Panel options on the left side of the screen. All the Control Panel icons should now be visible.

I am unable to connect to the wireless function of the 22 Mbps Wireless Cable/DSL Router.

Possible Solution:
Be certain that you have each Wireless PC Card set to Infrastructure mode. If your PC Cards or PCI Adapters are set to 802.11b AdHoc mode, you will not be able to use the wireless function. Refer to the User Guide for your Wireless PC Card to determine how to change this setting.

Note: 802.11b Ad-Hoc mode is used for peer-to-peer network configurations. Infrastructure mode is used to add an Access Point to the network configuration.

My computer does not recognise the wireless function of the 22 Mbps Wireless Cable/DSL Router after I changed the settings.

Possible Solution:
Ensure that you are contacting the correct 22 Mbps Wireless Cable/DSL Router by verifying the correct MAC address. Ensure that the correct passphrase and encryption option are being used. If you changed the settings in the configuration of the 22 Mbps Wireless Cable/DSL Router, you must also change the settings of every Wireless PC Card or PCI Adapter attached to this network. The settings of the Wireless PC Cards or PCI Adapters must match the new settings of the 22 Mbps Wireless Cable/DSL Router.

My 22 Mbps Wireless Cable/DSL Router is not appearing in the list when I wirelessly scan for it.

The TCP/IP Protocol is not installed on my PC.

Possible Solution:
You need to install the TCP/IP protocol on your PC. Perform the following procedures to install the TCP/IP protocol.

In Windows 98 and Me: Click Windows Start, Settings, and then click Control Panel. Double-click the Network icon and select the Configuration tab in the Network window. Click Add to add the network component to your PC. Double-click Protocol to add the TCP/IP protocol. Select Microsoft in the Manufacturers list. Choose TCP/IP in the Network Protocols and click OK to return to the Network window. The TCP/IP protocol will be listed in the Network window. Click OK to complete the installation procedure, then restart your PC.

In Windows 2000: Click Windows Start, Settings, and then click Control Panel. Double-click Network. Double-click Local Area Connection and then click Properties. Click Install, click Protocol, and then click Add. Click TCP/IP, click OK, and then click Close.

In Windows NT: Click Windows Start, Settings, and then click Control Panel. Double-click Network. Click Protocols and click Add. Select Microsoft, select TCP/IP, then click Close. Reapply any service packs, then restart your PC.

In Windows XP: Click Windows Start and then click Control Panel. Click Switch to Classic View and then double-click Network Connections. Double-click Local Area Connection and then click Properties. Click Install, click Protocol, and then click Add. Click TCP/IP, click Add, and then click Close.

I do not know how to configure the TCP/IP protocol to work with the 22 Mbps Wireless Cable/DSL Router.

Possible Solution:
You have the TCP/IP protocol installed, but it is not configured to work with the 22 Mbps Wireless Cable/DSL Router.

1. Click Windows Start, Settings, then click Control Panel.
2. Double-click the Network icon. Click the Configuration tab and select the TCP/IP line that has been assigned to your network card.
3. Click the Properties button to set the TCP/IP protocol for the 22 Mbps Wireless Cable/DSL Router.
4. There are two setting methods to configure the IP:

• To obtain the IP automatically through the DHCP server, perform the following step:
  Click the IP Address tab, and select Obtain an IP address automatically. This is the preferred method for configuring PCs.
  
  
• To configure the IP manually, perform the following steps:

1. Click the IP Address tab. Click Specify an IP address. Enter values in the IP Address field and in the Subnet Mask field. The default IP address of this product is 192.168.123.254. You should use 192.168.123.xxx (xxx is between 1 and 254) for IP Address field and 255.255.255.0 for Subnet Mask field.
2. Click the Gateway tab. Add the IP address of this product (default IP is 192.168.123.254) in the New gateway field and click Add.
   

Contact your ISP to get the necessary DNS values. Click the DNS Configuration tab. Add the DNS values into the DNS Server Search Order field and click Add.

After installing the TCP/IP communication protocol, you can use the ping command to check if your PC has successfully connected to the 22 Mbps Wireless Cable/DSL Router.

Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict. Check the address in the configuration utility and make any necessary corrections using the console mode. After you have made the corrections, continue with the ping procedure.

1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users should type command and click OK. Windows NT, 2000, and XP users should type cmd and click OK.
2. Type Ping 127.0.0.1. This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, disconnect the 22 Mbps Wireless Cable/DSL Router and then repeat the installation procedure.
3. Type Ping followed by your IP address. This will ensure that your PC is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected and that all the correct drivers are installed.
4. Type Ping followed by your gateway address to check the communication with your gateway. The default gateway address is 192.168.123.254. This will ensure that you can connect to other computers and get to the 22 Mbps Wireless Cable/DSL Router. If you can establish communication with the 22 Mbps Wireless Cable/DSL Router, you can access the Administration page and configure the settings. If you cannot complete this ping, make sure the power cord of the 22 Mbps Wireless Cable/DSL Router is plugged in and that it is properly connected to your computer.
5. Type Ping followed by the outside Internet address of your 22 Mbps Wireless Cable/DSL Router. This is the address that is provided either by your ISP or by the outside LAN. This procedure will ensure that your 22 Mbps Wireless Cable/DSL Router is functioning properly and allowing traffic to pass through.
6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

NOTE: It is important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number, plus your model number, which is 8022, to receive assistance.

Support

Are You Still Having Problems?

1. Go to the Support section of the USRobotics Web site at www.usr.com.

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product. The model number for the 22 Mbps Wireless Cable/DSL Router is 8022. You may need to know this to obtain information on the USRobotics Web site.

2. Contact the USRobotics Technical Support department.

For current support contact information, go to the following Web site:

http://www.usr.com/emailsupport