Basic Troubleshooting Procedure

This procedure addresses a number of symptoms that you might experience with your gateway and wireless connection:

  1. Verify the physical cable connections between your gateway, your computer, and your modem.

  2. Ensure that the power outlet to which the gateway is connected is a live outlet.

  3. Refer to the LED descriptions and then check the LEDs on the gateway to make sure you are receiving power and that are no errors.

  4. Reboot your gateway to refresh your Internet connection information.

  5. Some electronic devices, such as 2.4GHz - 5.8 GHz phones and microwave ovens, may interfere with the wireless signal and affect your wireless range and link quality. Try creating a wireless connection on a different channel.

  6. Low link quality or range can be caused by environmental interference, such as lead-based paint and concrete walls. Try to move the antenna of the gateway or to reposition the wireless clients to improve the link quality. If possible, ensure that there are no obstructions between wireless clients and the gateway.

  7. Go to the Status page of the configuration pages and use the Network Test (Ping) to verify communications between your computer, your gateway and the Internet.

If you still have trouble using the gateway, follow the procedure below that best describes your symptom.


Gateway Installation and Configuration

The EasyConfigurator was unable to detect my Internet connection.

My wireless card does not support WPA, can I still secure my network?

I do not remember my wireless security settings.

I can’t connect to the gateway configuration pages.

My gateway configuration pages are not responding, but I can still access the Internet.

My gateway is not responding after I performed a firmware upgrade.

I received a “Page Not Found” error after trying to save new configuration settings on my gateway.


Internet and Wireless Connections

SecureEasySetup could not configure my wireless client.

I am no longer able to access the Internet.

My wireless adapter cannot connect to the gateway.

I cannot achieve 270 Mbps connections to the Wireless Ndx ASDL2+ Gateway.

My gateway is not appearing in the list when my wireless adapter scans for it.

I can access the Internet through the gateway but cannot access some special applications.

After enabling VPN, I am unable to connect to local computers on my network to share files or printing capabilities.

I am experiencing poor wireless link quality.

Troubleshooting Ping Procedure



I cannot print to a network printer attached to my gateway in Windows Vista, XP or 2000

I cannot print to a network printer attached to my gateway in Windows Me or 98SE

I cannot print to a network printer attached to my gateway in Macintosh OS 9 or earlier

Documents printed using the print server on the gateway do not begin immediately and sometimes take one minute or longer to begin printing.

My scanner is not working.