Frequently Asked Questions

What do I do if I have forgotten the user name or password to access my router?

The default login and password for the router is admin, but you may have changed these values during installation.

If you have forgotten the user name or password used to log in to your router:

  1. Press the Reset button on the back of the router for 10 seconds to restore the router to the factory default settings.
  2. Repeat the installation procedures to configure the settings for your router, including setting a new password for the router.

Is the firewall on my router different than the firewall I have running on my computer?

Yes. If you have firewall software running on your computer, it is different than the firewall on your router.

The settings on the firewall software on your computer apply only to your computer. The firewall settings for the router apply to your entire network.

Also, if you have had to configure your firewall software on your computer to opening specific ports for Internet based games or applications, VPN clients, VoIP services, etc., they may also need to be opened on your router. See the documentation for the application or service to determine if you need to set any Virtual Server or Port Triggering settings on your router.


What can I do if the specified installation procedure did not work?

  1. Try unplugging the power supply of your cable or DSL modem then plugging it back in to reset it.
  2. Restore the factory default settings of the router. Press in and hold the Reset button for 10 seconds. This will reset the router to the factory default settings. If you applied any personal configuration settings, you will need to make the changes again.

Does the router support IPSEC?

Yes, the router supports IPSEC pass-through.

What type of firewall is the router equipped with?

The router uses a Stateful Packet Inspection firewall for protection from network intrusions. The router uses NAT and TCP/IP port forwarding.

What is NAT?

Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that is sent out to the Internet. This provides security since the IP address of a computer on the LAN is not transmitted to the Internet. The user can have multiple private addresses behind the single address that was provided by the ISP.

What is DMZ?

DMZ stands for Demilitarised Zone. This feature allows one IP address to be exposed to the Internet. DMZ allows only one computer to be exposed when multiple TCP/IP ports need to be open.

If DMZ is used, does the exposed user share the public IP with the router ?

No, all specific requests are forwarded to the DMZ host.

What should I do if I am unable to access my e-mail or the Web page of my ISP?

You should contact your ISP to get the full URL and then complete the following steps:

Note: Linux users can perform steps 2 and 3 after opening a terminal.

  1. Open a command prompt as follows:
    • Windows Vista:
      1. Click Windows Start.
      2. In the Search box, type Command Prompt and press ENTER.
      3. In the result list, double-click Command Prompt.
    • All other Windows operating systems:
      1. Click Windows Start > Run.
      2. In the Run dialog box:
        Windows XP, 2000, and NT: Type cmd and click OK.
        Windows Me and 98
        : Type command and click OK.
  2. All users should then enter the following command: ping xxx, where xxx is the complete URL for your ISP.
  3. After you get the IP address, enter the IP address in the mail server option or in the address line of your Web browser.

Are PPTP packets passed through or actively routed by the router ?

PPTP pass-through is supported if a PPTP client is used from one of the computers on the router's LAN.

What is the maximum number of users that the router will allow?

If you attach additional hubs to the router, up to 253 separate users can connect to the router.

Will the router allow me to use my own public IPs and domain, or do I have to use the IPs provided by the router ?

Only one valid Internet IP address is necessary. The internal IP address range will still go through the NAT firewall for all outbound Internet requests. All inbound requests will be blocked unless specific settings have been set up, such as port forwarding or DMZ.

How many ports can be forwarded at the same time?

You can use up to 30 Port Forwarding rules at the same time.

Is there a security log feature for the router ?

Yes, there is a security log feature in the configuration pages.