I am no longer able to access the Internet.

1. If you can no longer access the Internet, first see the "Basic Troubleshooting Procedure" section on the main Troubleshooting page.
2. If you are on a computer running Windows, run the USRobotics Network Test from the Troubleshooting folder on the USRobotics Installation CD-ROM.

   If you run the USRobotics Network Test, follow the instructions in the utility, and still cannot connect to the Internet, manually step through the remaining procedures below.

3. The following procedure covers the areas where we're going to troubleshooting the connections in your network and the router to figure out where the network problems is:

1. Verify the wired adapter can connect to the router. If your adapter cannot communicate with the router, your computer cannot access the Internet.
2. Verify the router's connection to the Internet. Your Internet connection must be up and functioning.

Verify the Wired Adapter Can Connect to the Router

1. Start a Web browser. In the location or address line type 192.168.1.1 and press ENTER. If you can access the router's configuration pages, try again to access the Internet.

Note: If you have modified the router's IP address, enter the new IP address instead of 192.168.1.1.

• If you can connect to the router's configuration pages but still cannot connect to the Internet: The problem is the router's connection to your ISP. Go to "Verify the Router's Connection to the Internet".
• If you cannot connect to the router's configuration pages: Go to Step 2.

2. Release and renew your adapter's network connection.

3. Try again to access the router's configuration pages at 192.168.1.1. If you can access the router's configuration pages, try again to access the Internet.
   • If the router's configuration pages appear but you still cannot connect to the Internet : The problem is most likely with the connection to your ISP. Go to "Verify the Router's Connection to the Internet".
   • If the router's configuration pages do not appear: You need to restart your router.
     1. With a thin tool, such as a paper clip, briefly press the Reset button on the back of the router for 1 second.

        Note: If you press the Reset button for more than 10 seconds, the router will return to its factory default settings.

     2. Wait about 30 seconds for the LEDs on the router to stabilize.
     3. Release and renew your adapter's network connection information again.
4. Try again to access the router's configuration pages at 192.168.1.1. If you can access the router's configuration pages, try again to access the Internet.
   • If the router's configuration pages appear but you still cannot connect to the Internet : The problem is most likely with the connection to your ISP. Go to "Verify the Router's Connection to the Internet".
   • If the router's configuration pages do not appear: Restore your router to the factory default settings.

     Note: When you restore the factory default, all your current settings of the router will be lost and you will have to repeat the installation of your router.

     1. With a thin tool, such as a paper clip, press the Reset button on the back of the router for 15 seconds.
     2. Wait about 30 seconds for the LEDs on the router to stabilize.
5. Try again to access the router's configuration pages at 192.168.1.1.
   • If the router's configuration pages appear: Repeat the installation procedure for the router.
   • If the router's configuration pages do not appear: Contact USRobotics Customer Support.

Verify the Router's Connection to the Internet

1. Check the LEDs on your router to determine that the router is connected to the Internet.
2. Verify that your router is connected to your wall jack.
3. If you still cannot access the Internet, click WAN Setup on the Internet menu and use the page to configure the router's Internet connection. (If you have a DSL modem, you may be required to enter the login information your ISP provided.)

   Note: If the WAN protocol is static, you will need to make sure the WAN IP address of the router is a valid static IP address. A valid static IP address is one that is provided by your ISP or is in the same subnet as the device that is connected to the LAN port of the router.

4. Restart your computer.
5. Try to access the Internet again.

If you still cannot access the Internet: The problem is with your ISP. Contact your ISP's Customer Support to determine if there is a problem with your modem or Internet connection.

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