This procedure addresses a number of symptoms that you might experience with your router and internet connection:
Verify the physical cable connections between your router, your computer, and your DSL wall jack.
Ensure that the power outlet to which the router is connected is a live outlet.
Other devices connected to the router may need to re-establish their network connections.
If you still have trouble using the router, follow the procedure below that best describes your symptom.
EasyConfigurator was unable to detect my Internet connection.
I can’t connect to the router configuration pages.
My router configuration pages are not responding, but I can still access the Internet.
My router is not responding after I performed a firmware upgrade.
I am no longer able to access the Internet.
I can access the Internet through the router but cannot access some special applications.
Troubleshooting Ping Procedure