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Basic Troubleshooting Procedure

This procedure addresses a number of symptoms that you might experience with your router and internet connection:

Verify the physical cable connections between your router, your computer, and your DSL wall jack.
Ensure that the power outlet to which the router is connected is a live outlet.
Refer to the LED descriptions and then check the LEDs on the router to make sure you are receiving power and that are no errors.
For connectivity issues, reboot your router and wait for the LEDs to stabilize, then reboot your computer.
Other devices connected to the router may need to re-establish their network connections.

If you still have trouble using the router, follow the procedure below that best describes your symptom.

Router Installation and Configuration

EasyConfigurator was unable to detect my Internet connection.

I can’t connect to the router configuration pages.

My router configuration pages are not responding, but I can still access the Internet.

My router is not responding after I performed a firmware upgrade.

Internet Connection

I am no longer able to access the Internet.

I can access the Internet through the router but cannot access some special applications.

Troubleshooting Ping Procedure