USRobotics

USRobotics SureConnect

ADSL USB Modem User Guide

Windows 98, 2000, Me, and XP

Installing the Modem

Thank you for purchasing the USRoboticsâ SureConnectä ADSL USB Modem, Model 9000. The following instructions will walk you through the installation of the modem and the USRobotics SureConnect ADSL utility. After the installation is complete, you will have installed the following items:

· USRobotics SureConnect ADSL USB Modem and drivers

· USRobotics SureConnect ADSL Utility

Before you plug the modem into the computer, you must first install the software contained on the enclosed CD-ROM.

It is very important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number to receive assistance. You can find your 12-character serial number on a bar code sticker located on the bottom of the modem and also on the box.

Write your serial number in the space provided below.

Serial Number: _________________________

You can also locate your serial number within the USRoboticsâ SureConnectä ADSL USB Modem utility once the modem is installed. Our Technical Support department will also need your model number, which is Model 9000, in order to provide you with the best service possible.

Installation Overview & System Requirements

What You Need to Know Before You Begin

· Who your Internet Service Provider (ISP) is

· Your User name and Password assigned by your ISP

Your ISP may provide the following values if manual configuration is required:

· VPI/VCI Values

· Encapsulation mode – RFC 1483 is now referred to as RFC 2684.

RFC 1483 IP over ATM Bridged LLC/SNAP

RFC 1483 IP over ATM Bridged VCMux

RFC 1483 IP over ATM Routed LLC/SNAP

RFC 1483 IP over ATM Routed VC/Mux

RFC 2364 WAN-PPP over ATM LLC/SNAP

RFC 2364 WAN-PPP over ATM VCMux

RFC 2516 PPP over Ethernet LLC/SNAP

RFC 2516 PPP over Ethernet VCMux

RFC 2364 PPP over ATM LLC/SNAP

RFC 2364 PPP over ATM VCMux

· Modulation

G.dmt

G.lite

T1.413

Auto-Sensing

Computer Requirements

· A computer running Windows 98, 2000, Me, or XP equipped with a USB port

· 32 MB of RAM (64 MB of RAM recommended) and 10 MB of hard disk space (memory intensive applications may require more RAM)

· Pentium 200 MHz (minimum)

· A host computer that has an open Universal Serial Bus (USB) port

ADSL Network Requirements

ADSL service from your local telephone company, local ISP or access to an ADSL DSLAM (Digital Subscriber Line Access Multiplexer).

Power Requirements

The USRobotics SureConnect ADSL USB Modem is a bus-powered device, which means a power adapter is not needed as it derives its operating power from the USB connection on your computer.

This USRobotics SureConnect ADSL USB package includes the following items:

	U.S. Robotics SureConnect ADSL USB Modem Model 9000
	3 ft USB Cable, modem-to-computer (Type B to Type A)
	Standard 7 ft RJ-11 telephone cable (6 ft RJ-45 cable for Germany)
	Quick Installation Guide
	Installation CD-ROM with User Guide and drivers
	Registration Card (U.S. Residents only)
Optional Components
	In some models there may be a microfilter(s) included in the box, or this may be supplied by your ISP.Check with your ISP to see if a microfilter is needed. If you are required to install a microfilter, Step 1 discusses installation.

Inform your dealer if there are any incorrect, missing, or damaged parts.

LEDs on the Modem

The USRobotics SureConnect ADSL USB Modem contains three LEDs on the front of the modem.The first from the left is the PWR LED, the second is the data transfer USB LED, and the third is the ADSL LED. The operational status of the modem is indicated by the LED conditions listed below.

LED	Status	Description
PWR	On Green	Indicates that power is detected from the host computer (USB bus).
PWR	Off Green	No power is detected or the modem is not installed.
USB	Flashing Green	Data traffic is flowing.
USB	Off Green	No data traffic is flowing through the USB link.
ADSL	On Green	Indicates that a DSL link has been established.
	Flashing Green	Indicates that a DSL link is being negotiated.
	Off	The DSL link has failed.

Step 1. Connect Microfilters (If Necessary)

If there were no microfilters included in your package and your ISP did not provide any, skip to Step 2 of these installation instructions.

If microfilters are required, install one on each telephone device (telephones, answering machines, and fax machines) that shares the same phone line (phone number) as the ADSL signal.

A microfilter is a small device used to lessen the amount of interference between ADSL signals and telephone signals. Microfilters only need to be used if the ADSL modem and a telephone device are sharing the same phone line (phone number). If microfilters are not used, background noise may be experienced on your telephone while data is being transmitted. Data transmissions may experience interruption by telephone calls if a microfilter is not used.

Connect Microfilters to Telephone Devices

To install the microfilter, plug the telephone into the microfilter, and then plug the microfilter into the telephone wall jack. Do not install a microfilter on the cable that connects your modem to the telephone jack.

Before you plug in the modem, you must first install the software. Make sure that your computer is on. You should have your operating system CD-ROM readily available.

Step 2. Insert the Installation CD-ROM

To install your new modem's software, insert the Installation CD-ROM into the CD-ROM drive of your computer. If the installation does not start automatically, go to your desktop and double-click My Computer, double-click the drive letter associated with your CD-ROM drive, and double-click Setup.

· The USRobotics SureConnect ADSL Modem Installer window will display; click Next to continue installing your ADSL USB Modem.

· Read the License Agreement and click Yes to accept the terms. If you do not accept the terms of the agreement, click No and the installation will be terminated.

· You will then be prompted to select a location to install the files. The default location is C:\Program Files\USRobotics\SureConnect ADSL Modem. If you would like to change the default location, click the Browse button to select a new directory. If you accept the default location, click Next.

· A qualification test will run to verify that your system meets the minimum requirements for installation. The Results screen will display those items in your configuration that passed with a green flag and the ones that failed with a red flag. If your system passed the qualification, click Next.

If you are notified that your system has failed the qualification test, click the View Report button to identify which component(s) failed. Once you have identified which component(s) failed, refer to the Troubleshooting section of this User Guide for further instructions.

· The necessary files will be copied to your system. Select your Internet Service Provider (ISP) from the list and click Next.

If your ISP is not listed, select the Not Listed option and click Next. You will then have to manually configure the settings to match your ISP. Refer to the Troubleshooting section of this User Guide to assist you with the manual configuration.

Windows 2000, Me, & XP Users

Windows 2000 and Me

A Digital Signature Not Found screen may appear. Click Yes to continue with the rest of the installation.

Windows XP

A software installation warning will display stating that the software you are installing has not passed Windows logo testing, click Continue Anyway.

USRobotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows 2000, XP, and Me.

Step 3. Connect the Cables

Once the files have been installed on your system, you will be prompted to plug in the telephone and USB cables.

Connect the Telephone Cable

Connect one end of the included telephone cable to the telephone port on the back of your modem labeled "ADSL" and connect the other end into the telephone jack on the wall. Click Next.

Connect the USB Cable

Insert the rectangular end of the included USB cable into the USB port of your computer, and the square end of the cable into the USB port of the USRobotics SureConnect ADSL USB Modem. The port on the modem is labeled USB.

Step 4. Install the Modem and Software

Once the cables have been secured, Windows will begin installing the new hardware using the New Hardware Wizard. If the New Hardware Wizard does not display, refer to the Troubleshooting section of this User Guide.

For Windows 98 and Me, you should have your operating system CD-ROM readily available.

Windows XP Users

A Found New Hardware Wizard screen for both the Loader and the Adapter will display. Select the Install Software Automatically option and click Next.

Windows 2000, Me, & XP Users

Windows 2000 and Me

A Digital Signature Not Found screen may appear. Click Yes to continue with the rest of the installation.

Windows XP

A software installation warning will display stating that the software you are installing has not passed Windows logo testing, click Continue Anyway.

USRobotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows 2000, XP, and Me.

Windows 2000 and XP Users

A screen will confirm when each device has been installed. Click Finish to continue to install the software required to operate the modem.

Step 5. Restart Your Computer

You will then be prompted to restart your computer. Select Yes, I want to restart my computer now, and click Finish.

After your computer restarts, you will be notified that the USRobotics SureConnect ADSL USB Modem has been installed. Click Next to begin installing the USRobotics SureConnect ADSL utility.

Setup will begin to install the USRobotics SureConnect ADSL utility. This utility will help monitor the status of your modem as well as the connection.

Step 6. Install Software from ISP

If your ISP gave you software to install, do so at this time. Be sure to read and follow all of the installation instructions provided. Once the software is installed, you must establish a dial-up connection in order to access the Internet.

Step 7. Establish a Dial-Up Connection

Double-click the dial-up networking icon that has just been created. It will be located on your desktop. If the networking icon is not available on your desktop follow the instructions below for your operating system.

Windows 2000	Click Start, select Settings, and then double-click Network and Dial Up Connections.
Windows 98 and Windows Me	Double-click My Computer and then double-click Dial Up Networking.
Windows XP	Click Start, click Control Panel, and then double-click Network Connections.

1. Look for your ISP’s dial-up connection icon and double-click it.

2. In the Dial-up Connection screen, enter your User name and Password. Your ISP should have supplied your User name and Password to you. The Save Password option remembers your Password so you won’t have to enter it every time you initiate your dial-up connection.

The characters in the Dial text field are the VPI/VCI values. The VPI/VCI values will automatically display and you should not need to change them unless instructed to do so by your ISP.

3. Click the Dial button to initiate your connection.

Congratulations! The installation of the USRobotics SureConnect ADSL USB Modem is complete. Remove the CD-ROM from the CD-ROM drive of your computer and test your connection. You can test your connection by registering your modem. Click Yes to register your modem, and you will be brought to the USRobotics Web site.

If the Registration screen does not display, go to the Troubleshooting section of this User Guide and review the Troubleshooting Checklist.

USRobotics SureConnect ADSL Utility

The USRobotics SureConnect ADSL utility displays information regarding the ADSL connection and will assist in troubleshooting if there is a problem with the modem or the connection.

To display the USRobotics SureConnect ADSL utility, click the USRobotics SureConnect ADSL utility icon located on the Task Bar in the lower, right-hand corner of your screen.

Run A Test

To run a test on the modem, open the USRobotics SureConnect ADSL utility and go to the Test tab. Click the Test button and the utility will verify the status of the modem. It will also verify the connection to the telephone company and to the Internet. If one of these tests fails, follow the on-screen instructions to help identify and solve the problem.

More information about the USRobotics SureConnect ADSL utility is available by clicking the Help button located within the utility.

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