Installing the Modem

USRobotics SureConnect ADSL Utility

     Monitor Tab

     Test Tab

     Configuration & About

Reconfiguring Your ADSL Settings

Uninstall Modem and Software


ADSL Standards and Protocols

USRobotics Corporation Limited Warranty

Regulatory Information


USRobotics SureConnect

ADSL USB Modem User Guide


Windows 98, 2000, Me, and XP

USRobotics SureConnect ADSL Utility

The USRobotics SureConnect ADSL utility can be displayed by clicking the SureConnect ADSL utility icon located in your system tray in the lower, right hand corner of your screen.

Test Tab

Modem Test

Driver Failed Test:
The computer is unable to communicate with the modem. Confirm that the USB cable is securely attached to a USB port on the computer and to the USB port on the modem. If the Modem test still fails try plugging the USB cable into another available USB port on the computer, as the current port may not be a powered USB port.

If there is still a Modem test failure, the device drivers will need to be uninstalled and reinstalled. Refer to the Installation Guide that came with the modem for instructions on uninstalling the modem.

Modem Failed Test:
The modem did not respond to the self-test. Unplug the USB cable from your modem and then plug it in again. If the Modem test still fails, contact your ISP to verify the operational status of the modem.


Line Test

DSLAM (Central Office (CO) connection test) Failed Test:
When the modem started up, it was unable to communicate with the telephone company. In technical terms, the modem was not able to confirm a physical connection to the Digital Subscriber Line Access Multiplexer (DSLAM) located in the telephone company's central office. Confirm that the telephone cable is securely plugged into the modem and to an active telephone wall jack. If there is a microfilter on the same telephone cable that the modem is attached to, remove it.

If the Line test is still failing, reset the telephone line by unplugging all devices that share that phone number from their respective telephone wall jack. Once they are all unplugged, plug them back in one at a time. If this measure fails, call the telephone company and have them inspect the external telephone wiring for damage.

Gateway Communication Failed Test:
The modem is passing data to the Digital Subscriber Line Access Multiplexer (DSLAM) but the router is unable to forward the data. When you established an account with the ISP, they should have given you software to install a dial-up access, a username and password. If you were given additional software, you must install it at this time. If you were not given software, refer to the Installation Guide for instructions on how to establish a dial-up connection. Contact your ISP to confirm that your VCI/VPI, encapsulation mode, and modulation settings are correct. If the settings are incorrect, you will have to modify your installation. Instructions for configuring the modem settings are located in the Installation Guide that was included with the modem.


Internet Test

Internet Connection Failed Test:
Your modem was able to connect with the telephone company but unable to reach your Internet Service Provider (ISP). There may be a problem connecting to the Domain Name Service (DNS) maintained by your Internet Service Provider. Try disconnecting the dial-up connection and dialing it again. If the test still fails, call your ISP for assistance.